Q: Do you print out the letter and mail it to me? A: No, you are provided with a PDF file that you can save and print the letter on your own printer.
Q: What if the letter is blank when I open it? A: This is very common problem if you are using an older version of Adobe Reader. Download and install the latest version of Adobe Reader.
Q: What if I don’t receive my Letter from Santa Claus email? A: Often the download email will end up in Spam or Junk mail folders. All emails with a correct address are automatically and correctly emailed by our system. Because of the massive volume of free letters that are created each day, we are unable to manually resend your letters or offer support for this problem. The only reason you wouldn’t receive the download email is if you entered an incorrect email address, so be sure to double check your email.