Issues with Smartsheet and firewall

YKL
YKL
edited 02/22/23 inSmartsheet Basics

Because our company have access control on network, so we need to setup rules on our fortigate firewall to make user can access smartsheet.

I try to following old post to setup our firewall, link is on the below:


https://community.smartsheet.com/discussion/3509/issues-with-smartsheet-and-firewalls



FQDN *.smartsheet.com

FQDN smartsheet.com

FQDN app.smartsheet.com

FQDN s.smartsheet.com

FQDN www.santa-greenland.com

FQDN click.smartsheet.com

Subnet 69.20.8.240/29



When we try register account on smartsheet but is fail.

The error The error message is : Sorry, we can't complete your sign up at this time.is : Sorry, we can't complete your sign up at this time.


But on no access control network is can register account on smartsheet.


Anyone can point me in the direction of some network usage info, firewall requirements, or other documentation on this?

Answers

What type of plan are you on? Certain plan types require that a system admin give you permission to access group management.<\/p>


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<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":321,"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B","allowedDiscussionTypes":[]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[]},{"discussionID":109210,"type":"question","name":"Testing New Form","excerpt":"I have created a form that I would like to format and test before activating. My question is, when I edit a Field in the test form, it is affecting my live source sheet. Is there a way to make these edits on the test form without it changing the column names in the source sheet?","snippet":"I have created a form that I would like to format and test before activating. My question is, when I edit a Field in the test form, it is affecting my live source sheet. Is there…","categoryID":321,"dateInserted":"2023-08-21T17:14:09+00:00","dateUpdated":null,"dateLastComment":"2023-08-22T12:04:11+00:00","insertUserID":161827,"insertUser":{"userID":161827,"name":"shatherill","url":"https:\/\/community.smartsheet.com\/profile\/shatherill","photoUrl":"https:\/\/lh3.googleusercontent.com\/a\/AAcHTtcWy2hRy0LQYSOFXXdZEDqqUW55n4FS73mNfbiEhn9zzQ=s96-c","dateLastActive":"2023-08-22T12:16:21+00:00","banned":0,"punished":0,"private":false,"label":"✭"},"updateUserID":null,"lastUserID":45516,"lastUser":{"userID":45516,"name":"Paul Newcome","title":"","url":"https:\/\/community.smartsheet.com\/profile\/Paul%20Newcome","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/userpics\/082\/nQPUTVFKKWDJ2.jpg","dateLastActive":"2023-08-22T12:31:13+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭✭✭"},"pinned":false,"pinLocation":null,"closed":false,"sink":false,"countComments":5,"countViews":39,"score":null,"hot":3385346900,"url":"https:\/\/community.smartsheet.com\/discussion\/109210\/testing-new-form","canonicalUrl":"https:\/\/community.smartsheet.com\/discussion\/109210\/testing-new-form","format":"Rich","lastPost":{"discussionID":109210,"commentID":391810,"name":"Re: Testing New Form","url":"https:\/\/community.smartsheet.com\/discussion\/comment\/391810#Comment_391810","dateInserted":"2023-08-22T12:04:11+00:00","insertUserID":45516,"insertUser":{"userID":45516,"name":"Paul Newcome","title":"","url":"https:\/\/community.smartsheet.com\/profile\/Paul%20Newcome","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/userpics\/082\/nQPUTVFKKWDJ2.jpg","dateLastActive":"2023-08-22T12:31:13+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭✭✭"}},"breadcrumbs":[{"name":"Home","url":"https:\/\/community.smartsheet.com\/"},{"name":"Get Help","url":"https:\/\/community.smartsheet.com\/categories\/get-help"},{"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B"}],"groupID":null,"statusID":3,"attributes":{"question":{"status":"accepted","dateAccepted":"2023-08-22T11:59:15+00:00","dateAnswered":"2023-08-21T21:58:53+00:00","acceptedAnswers":[{"commentID":391730,"body":"

Yes. The \"Field Name\" is the column name. The \"Field Label\" is just what appears in the form.<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":321,"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B","allowedDiscussionTypes":[]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[]},{"discussionID":109197,"type":"question","name":"Forms","excerpt":"I created two different forms and the data entered on both of them is saved in the same sheet. How do I get it to save on two separate sheets?","snippet":"I created two different forms and the data entered on both of them is saved in the same sheet. How do I get it to save on two separate sheets?","categoryID":321,"dateInserted":"2023-08-21T14:53:07+00:00","dateUpdated":null,"dateLastComment":"2023-08-21T21:46:32+00:00","insertUserID":165409,"insertUser":{"userID":165409,"name":"mpatton","url":"https:\/\/community.smartsheet.com\/profile\/mpatton","photoUrl":"https:\/\/aws.smartsheet.com\/storageProxy\/image\/images\/u!1!zDPQszzjyv0!iTHSYpyQ8H0!4mIm1J-gpMN","dateLastActive":"2023-08-21T23:16:32+00:00","banned":0,"punished":0,"private":false,"label":"✭"},"updateUserID":null,"lastUserID":45516,"lastUser":{"userID":45516,"name":"Paul Newcome","title":"","url":"https:\/\/community.smartsheet.com\/profile\/Paul%20Newcome","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/userpics\/082\/nQPUTVFKKWDJ2.jpg","dateLastActive":"2023-08-22T12:31:13+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭✭✭"},"pinned":false,"pinLocation":null,"closed":false,"sink":false,"countComments":5,"countViews":28,"score":null,"hot":3385286979,"url":"https:\/\/community.smartsheet.com\/discussion\/109197\/forms","canonicalUrl":"https:\/\/community.smartsheet.com\/discussion\/109197\/forms","format":"Rich","lastPost":{"discussionID":109197,"commentID":391727,"name":"Re: Forms","url":"https:\/\/community.smartsheet.com\/discussion\/comment\/391727#Comment_391727","dateInserted":"2023-08-21T21:46:32+00:00","insertUserID":45516,"insertUser":{"userID":45516,"name":"Paul Newcome","title":"","url":"https:\/\/community.smartsheet.com\/profile\/Paul%20Newcome","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/userpics\/082\/nQPUTVFKKWDJ2.jpg","dateLastActive":"2023-08-22T12:31:13+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭✭✭"}},"breadcrumbs":[{"name":"Home","url":"https:\/\/community.smartsheet.com\/"},{"name":"Get Help","url":"https:\/\/community.smartsheet.com\/categories\/get-help"},{"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B"}],"groupID":null,"statusID":3,"attributes":{"question":{"status":"accepted","dateAccepted":"2023-08-21T20:23:16+00:00","dateAnswered":"2023-08-21T19:38:23+00:00","acceptedAnswers":[{"commentID":391698,"body":"

You would create the sheet first, then you can click on \"Forms\" in the top right corner of the new sheet to create the form.<\/p>


<\/p>

If you need a bunch of the same columns, You can \"Save as new\" the existing sheet and then just delete whatever you don't need from each sheet.<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":321,"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B","allowedDiscussionTypes":[]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[]}],"initialPaging":{"nextURL":"https:\/\/community.smartsheet.com\/api\/v2\/discussions?page=2&categoryID=321&includeChildCategories=1&type%5B0%5D=Question&excludeHiddenCategories=1&sort=-hot&limit=3&expand%5B0%5D=all&expand%5B1%5D=-body&expand%5B2%5D=insertUser&expand%5B3%5D=lastUser&status=accepted","prevURL":null,"currentPage":1,"total":4966,"limit":3},"title":"Trending in Smartsheet Basics","subtitle":null,"description":null,"noCheckboxes":true,"containerOptions":[],"discussionOptions":[]}">

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