I have paid upgrading plan from Pro to Business, but the account still in Pro Plan, how to solve it?

Freggy Martin

Hi everyone,

I need help, I have paid upgrading plan from Pro to Business, and i also received the payment invoice on my email that said that i have paid for business plan (screenshot below).

But, my account still in Pro Plan (screenshot below), then i still cant use grouping at the report, etc.

is there a wrong way? Does the upgrade process take a time?

Thanks,

Best and Regard

Andrée Starå

Hi@Freggy Martin

I hope you're well and safe!

Have you tried to log out and in again?

Did that fix it?

I hope that helps!

Be safe, and have a fantastic weekend!

Best,

Andrée Starå| Workflow Consultant / CEO @WORK BOLD

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Freggy Martin

Hi@Andrée Starå

I have tried it before, but doesn't change anything, until now.

Then, i just realized, i only receive invoice in my email, but not in 'View Receipt & History' at Account Administraion.

Best & Regards.

Freggy Martin

Hi Everyone,

I have read the QnA article about 'Add Licenses', one of the point is "Your account is more than 45 days away from the next renewal date" like the screenshot below.

However, i bought the Pro Plan at 2 March 2023, then i upgraded/added Business licenses at 7 April 2023 (Paid full). Based on the point above, is my account will automatically change to Business Plan at 45 days later after 2 March? Or what should i do with it?

Thanks,

Best and Regards

Genevieve P.

Hi@Freggy Martin

Based on the invoice you pictured, your account should have already changed to be a Business Plan as the invoice has been paid in full.

Please contact theFinance and Billing Department herewith your account details and these same screen captures.

Thank you,

Genevieve