Dynamic View Comment Emails

JRace02
JRace02 ✭✭
edited 04/18/23 inAdd Ons and Integrations

We use Dynamic View for our sales force and customer service reps. They each have their own respective view that is connected back to the main sheet. Our design department uses the main sheet to process incoming requests via a form. We have run into an issue with links in automated emails using the "@[email protected]" feature and the workflow automation. The @ emails link back to the main page and not Dynamic View. The same goes with the work flow emails because there isn't an option to just show the new comment AND Information regarding the request without the page link too. Is there another work around for this? We have some 1099's on our salesforce that shouldn't really be seeing other peoples account requests.

Tags:
· Share on Facebook Share on Twitter

Best Answers

Answers

Categories

Hi @Matthew LeMasonry<\/a> <\/p>

No, it currently isn't possible to share the Data Shuttle workflow configuration with another account. The set-up for that workflow is associated with one account. (Please let our Product team know of your feature request by filling in this form, here!)<\/a><\/p>

That said, many team members will be able to trigger<\/em> that workflow, depending on what that trigger is. For example, if the workflow is based on an attachment, any user can upload the attachment for the workflow. Does that make sense?<\/p>

If you are looking to transfer workflows because a user has left the organization, you could potentially update the Primary email address associated with the account that owns the configurations. This will allow you to gain access to the Data Shuttle workflows from the new email. Keep in mind this would need to be an email that does not currently have a Smartsheet account. See: Admin Center: Add, Edit, and Delete Individual Users with User Management<\/a><\/p>

Cheers,<\/p>

Genevieve<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":343,"name":"Add Ons and Integrations","url":"https:\/\/community.smartsheet.com\/categories\/apps-and-integrations","allowedDiscussionTypes":["discussion","question"]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":2},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[]},{"discussionID":107864,"type":"question","name":"Anyone else having issues with Calendar App not Downloading PDF of entire calendar?","excerpt":"I have been on the phone with Smartsheet support this week but we have been unable to figure out what could be causing this issue. I am finding that the Calendar app is only Downloading one page of a PDF, cutting off any information that would be on the subsequent pages. Example below You can see the bottom four lines,…","snippet":"I have been on the phone with Smartsheet support this week but we have been unable to figure out what could be causing this issue. I am finding that the Calendar app is only…","categoryID":343,"dateInserted":"2023-07-20T16:17:45+00:00","dateUpdated":null,"dateLastComment":"2023-07-25T16:28:06+00:00","insertUserID":156581,"insertUser":{"userID":156581,"name":"Macorne","url":"https:\/\/community.smartsheet.com\/profile\/Macorne","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-07-27T17:22:01+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭"},"updateUserID":null,"lastUserID":156581,"lastUser":{"userID":156581,"name":"Macorne","url":"https:\/\/community.smartsheet.com\/profile\/Macorne","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-07-27T17:22:01+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭"},"pinned":false,"pinLocation":null,"closed":false,"sink":false,"countComments":2,"countViews":45,"score":null,"hot":3380173551,"url":"https:\/\/community.smartsheet.com\/discussion\/107864\/anyone-else-having-issues-with-calendar-app-not-downloading-pdf-of-entire-calendar","canonicalUrl":"https:\/\/community.smartsheet.com\/discussion\/107864\/anyone-else-having-issues-with-calendar-app-not-downloading-pdf-of-entire-calendar","format":"Rich","tagIDs":[449],"lastPost":{"discussionID":107864,"commentID":386931,"name":"Re: Anyone else having issues with Calendar App not Downloading PDF of entire calendar?","url":"https:\/\/community.smartsheet.com\/discussion\/comment\/386931#Comment_386931","dateInserted":"2023-07-25T16:28:06+00:00","insertUserID":156581,"insertUser":{"userID":156581,"name":"Macorne","url":"https:\/\/community.smartsheet.com\/profile\/Macorne","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-07-27T17:22:01+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭"}},"breadcrumbs":[{"name":"Home","url":"https:\/\/community.smartsheet.com\/"},{"name":"Get Help","url":"https:\/\/community.smartsheet.com\/categories\/get-help"},{"name":"Add Ons and Integrations","url":"https:\/\/community.smartsheet.com\/categories\/apps-and-integrations"}],"groupID":null,"statusID":3,"image":{"url":"https:\/\/us.v-cdn.net\/6031209\/uploads\/JTO6PBQV26S0\/pdf-cutoff-png.png","urlSrcSet":{"10":"","300":"","800":"","1200":"","1600":""},"alt":"PDF cutoff.PNG"},"attributes":{"question":{"status":"accepted","dateAccepted":"2023-07-25T16:27:54+00:00","dateAnswered":"2023-07-25T12:38:16+00:00","acceptedAnswers":[{"commentID":386813,"body":"

Hey @Macorne<\/a> <\/p>

I checked in with our Support team and they confirmed that two other users had reported a similar behaviour as well. Thank you for your patience and persistence as we looked into this!<\/p>

We've since had confirmation that there has been a fix in the Print behaviour for the Calendar app as of this weekend. Please try again and let us know if this has now been resolved for you. <\/p>

Cheers,<\/p>

Genevieve<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":343,"name":"Add Ons and Integrations","url":"https:\/\/community.smartsheet.com\/categories\/apps-and-integrations","allowedDiscussionTypes":["discussion","question"]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[{"tagID":449,"urlcode":"calendar-app","name":"Calendar App"}]},{"discussionID":72863,"type":"question","name":"Document Builder - date format?","excerpt":"I am trying to generate certificates of completion with document builder and include the date of conferral. No matter how I enter the date into a date field (my preference is \"Friday, January 1, 2021\" as the format), it always enters in the 1\/1\/21 format. Any ideas for getting document builder to fill it correctly?","snippet":"I am trying to generate certificates of completion with document builder and include the date of conferral. No matter how I enter the date into a date field (my preference is…","categoryID":343,"dateInserted":"2020-11-04T23:06:36+00:00","dateUpdated":"2022-06-14T14:37:26+00:00","dateLastComment":"2023-07-21T23:09:55+00:00","insertUserID":128195,"insertUser":{"userID":128195,"name":"Robin Sugiura","url":"https:\/\/community.smartsheet.com\/profile\/Robin%20Sugiura","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-07-07T19:16:47+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭"},"updateUserID":91566,"lastUserID":150391,"lastUser":{"userID":150391,"name":"Rebecca Ortinez","url":"https:\/\/community.smartsheet.com\/profile\/Rebecca%20Ortinez","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-07-26T18:48:36+00:00","banned":0,"punished":0,"private":false,"label":"✭✭"},"pinned":false,"pinLocation":null,"closed":false,"sink":false,"countComments":14,"countViews":789,"score":1,"hot":3294520891,"url":"https:\/\/community.smartsheet.com\/discussion\/72863\/document-builder-date-format","canonicalUrl":"https:\/\/community.smartsheet.com\/discussion\/72863\/document-builder-date-format","format":"Rich","lastPost":{"discussionID":72863,"commentID":386528,"name":"Re: Document Builder - date format?","url":"https:\/\/community.smartsheet.com\/discussion\/comment\/386528#Comment_386528","dateInserted":"2023-07-21T23:09:55+00:00","insertUserID":150391,"insertUser":{"userID":150391,"name":"Rebecca Ortinez","url":"https:\/\/community.smartsheet.com\/profile\/Rebecca%20Ortinez","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-07-26T18:48:36+00:00","banned":0,"punished":0,"private":false,"label":"✭✭"}},"breadcrumbs":[{"name":"Home","url":"https:\/\/community.smartsheet.com\/"},{"name":"Get Help","url":"https:\/\/community.smartsheet.com\/categories\/get-help"},{"name":"Add Ons and Integrations","url":"https:\/\/community.smartsheet.com\/categories\/apps-and-integrations"}],"groupID":null,"statusID":3,"attributes":{"question":{"status":"accepted","dateAccepted":"2020-11-05T09:58:05+00:00","dateAnswered":"2020-11-04T23:19:01+00:00","acceptedAnswers":[{"commentID":267977,"body":"

I figured out a workaround -- if the date is entered in long form in a text column instead of a date column, it populates as entered. <\/p>

Don't know if there is another way to affect the formatting if populating from a date column.<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":343,"name":"Add Ons and Integrations","url":"https:\/\/community.smartsheet.com\/categories\/apps-and-integrations","allowedDiscussionTypes":["discussion","question"]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":1},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[]}],"initialPaging":{"nextURL":"https:\/\/community.smartsheet.com\/api\/v2\/discussions?page=2&categoryID=343&includeChildCategories=1&type%5B0%5D=Question&excludeHiddenCategories=1&sort=-dateLastComment&limit=3&expand%5B0%5D=all&expand%5B1%5D=-body&expand%5B2%5D=insertUser&expand%5B3%5D=lastUser&status=accepted","prevURL":null,"currentPage":1,"total":626,"limit":3},"title":"Trending Posts","subtitle":null,"description":null,"noCheckboxes":true,"containerOptions":[],"discussionOptions":[]}">

Trending Posts

  • Share Data Shuttle Workflows?

    When someone creates a workflow in Data Shuttle to import data from a CSV file, how can we share this with other team members to support and adapt if required? Also if they are on leave, to enable other to run the workflow.

  • Anyone else having issues with Calendar App not Downloading PDF of entire calendar?

    I have been on the phone with Smartsheet support this week but we have been unable to figure out what could be causing this issue. I am finding that the Calendar app is only Downloading one page of a PDF, cutting off any information that would be on the subsequent pages. Example below You can see the bottom four lines,…

  • Document Builder - date format?

    I am trying to generate certificates of completion with document builder and include the date of conferral. No matter how I enter the date into a date field (my preference is "Friday, January 1, 2021" as the format), it always enters in the 1/1/21 format. Any ideas for getting document builder to fill it correctly?

Help shape the future of Smartsheet.
Share your ideas and feature requests.

 Watch video