Approval Workflow Issue

uprshe87
uprshe87 ✭✭✭
edited 05/09/23 inSmartsheet Basics

Hi All,

I have recently encountered a rather weird issue with an approval request workflow added to one of my sheets. This has never happened before with any such workflows on other sheets.

On one of my sheets, we send out an approval request on items when they reach certain status and the request seems to be getting declined as soon as the user clicks on "Open/View Request" link. I have checked with the users on multiple occasions the steps they take and all seem to be doing the right thing. I am not sure why the requests are being automatically cancelled. Has anyone else noticed this?

i have checked my workflow and it looks correct. Can someone please help?

Answers

What type of plan are you on? Certain plan types require that a system admin give you permission to access group management.<\/p>


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<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":321,"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B","allowedDiscussionTypes":[]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[]},{"discussionID":109210,"type":"question","name":"Testing New Form","excerpt":"I have created a form that I would like to format and test before activating. My question is, when I edit a Field in the test form, it is affecting my live source sheet. Is there a way to make these edits on the test form without it changing the column names in the source sheet?","snippet":"I have created a form that I would like to format and test before activating. My question is, when I edit a Field in the test form, it is affecting my live source sheet. Is there…","categoryID":321,"dateInserted":"2023-08-21T17:14:09+00:00","dateUpdated":null,"dateLastComment":"2023-08-22T12:04:11+00:00","insertUserID":161827,"insertUser":{"userID":161827,"name":"shatherill","url":"https:\/\/community.smartsheet.com\/profile\/shatherill","photoUrl":"https:\/\/lh3.googleusercontent.com\/a\/AAcHTtcWy2hRy0LQYSOFXXdZEDqqUW55n4FS73mNfbiEhn9zzQ=s96-c","dateLastActive":"2023-08-22T12:16:21+00:00","banned":0,"punished":0,"private":false,"label":"✭"},"updateUserID":null,"lastUserID":45516,"lastUser":{"userID":45516,"name":"Paul Newcome","title":"","url":"https:\/\/community.smartsheet.com\/profile\/Paul%20Newcome","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/userpics\/082\/nQPUTVFKKWDJ2.jpg","dateLastActive":"2023-08-22T12:31:13+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭✭✭"},"pinned":false,"pinLocation":null,"closed":false,"sink":false,"countComments":5,"countViews":38,"score":null,"hot":3385346900,"url":"https:\/\/community.smartsheet.com\/discussion\/109210\/testing-new-form","canonicalUrl":"https:\/\/community.smartsheet.com\/discussion\/109210\/testing-new-form","format":"Rich","lastPost":{"discussionID":109210,"commentID":391810,"name":"Re: Testing New Form","url":"https:\/\/community.smartsheet.com\/discussion\/comment\/391810#Comment_391810","dateInserted":"2023-08-22T12:04:11+00:00","insertUserID":45516,"insertUser":{"userID":45516,"name":"Paul Newcome","title":"","url":"https:\/\/community.smartsheet.com\/profile\/Paul%20Newcome","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/userpics\/082\/nQPUTVFKKWDJ2.jpg","dateLastActive":"2023-08-22T12:31:13+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭✭✭"}},"breadcrumbs":[{"name":"Home","url":"https:\/\/community.smartsheet.com\/"},{"name":"Get Help","url":"https:\/\/community.smartsheet.com\/categories\/get-help"},{"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B"}],"groupID":null,"statusID":3,"attributes":{"question":{"status":"accepted","dateAccepted":"2023-08-22T11:59:15+00:00","dateAnswered":"2023-08-21T21:58:53+00:00","acceptedAnswers":[{"commentID":391730,"body":"

Yes. The \"Field Name\" is the column name. The \"Field Label\" is just what appears in the form.<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":321,"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B","allowedDiscussionTypes":[]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[]},{"discussionID":109197,"type":"question","name":"Forms","excerpt":"I created two different forms and the data entered on both of them is saved in the same sheet. How do I get it to save on two separate sheets?","snippet":"I created two different forms and the data entered on both of them is saved in the same sheet. How do I get it to save on two separate sheets?","categoryID":321,"dateInserted":"2023-08-21T14:53:07+00:00","dateUpdated":null,"dateLastComment":"2023-08-21T21:46:32+00:00","insertUserID":165409,"insertUser":{"userID":165409,"name":"mpatton","url":"https:\/\/community.smartsheet.com\/profile\/mpatton","photoUrl":"https:\/\/aws.smartsheet.com\/storageProxy\/image\/images\/u!1!zDPQszzjyv0!iTHSYpyQ8H0!4mIm1J-gpMN","dateLastActive":"2023-08-21T23:16:32+00:00","banned":0,"punished":0,"private":false,"label":"✭"},"updateUserID":null,"lastUserID":45516,"lastUser":{"userID":45516,"name":"Paul Newcome","title":"","url":"https:\/\/community.smartsheet.com\/profile\/Paul%20Newcome","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/userpics\/082\/nQPUTVFKKWDJ2.jpg","dateLastActive":"2023-08-22T12:31:13+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭✭✭"},"pinned":false,"pinLocation":null,"closed":false,"sink":false,"countComments":5,"countViews":28,"score":null,"hot":3385286979,"url":"https:\/\/community.smartsheet.com\/discussion\/109197\/forms","canonicalUrl":"https:\/\/community.smartsheet.com\/discussion\/109197\/forms","format":"Rich","lastPost":{"discussionID":109197,"commentID":391727,"name":"Re: Forms","url":"https:\/\/community.smartsheet.com\/discussion\/comment\/391727#Comment_391727","dateInserted":"2023-08-21T21:46:32+00:00","insertUserID":45516,"insertUser":{"userID":45516,"name":"Paul Newcome","title":"","url":"https:\/\/community.smartsheet.com\/profile\/Paul%20Newcome","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/userpics\/082\/nQPUTVFKKWDJ2.jpg","dateLastActive":"2023-08-22T12:31:13+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭✭✭"}},"breadcrumbs":[{"name":"Home","url":"https:\/\/community.smartsheet.com\/"},{"name":"Get Help","url":"https:\/\/community.smartsheet.com\/categories\/get-help"},{"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B"}],"groupID":null,"statusID":3,"attributes":{"question":{"status":"accepted","dateAccepted":"2023-08-21T20:23:16+00:00","dateAnswered":"2023-08-21T19:38:23+00:00","acceptedAnswers":[{"commentID":391698,"body":"

You would create the sheet first, then you can click on \"Forms\" in the top right corner of the new sheet to create the form.<\/p>


<\/p>

If you need a bunch of the same columns, You can \"Save as new\" the existing sheet and then just delete whatever you don't need from each sheet.<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":321,"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B","allowedDiscussionTypes":[]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[]}],"initialPaging":{"nextURL":"https:\/\/community.smartsheet.com\/api\/v2\/discussions?page=2&categoryID=321&includeChildCategories=1&type%5B0%5D=Question&excludeHiddenCategories=1&sort=-hot&limit=3&expand%5B0%5D=all&expand%5B1%5D=-body&expand%5B2%5D=insertUser&expand%5B3%5D=lastUser&status=accepted","prevURL":null,"currentPage":1,"total":4966,"limit":3},"title":"Trending in Smartsheet Basics","subtitle":null,"description":null,"noCheckboxes":true,"containerOptions":[],"discussionOptions":[]}">

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