CAN'T EMAIL GROUPS

amontemayor
amontemayor ✭✭
edited 05/25/23 inSmartsheet Basics

With the recent updates, our spreadsheets have lost the ability to email attachments or files to groups. We can send them to individual users, but the groups that we created with various emails will no longer work. We are getting an error message. The option to email a group still pops up, it just won't email to groups anymore. Anyone else have this issue? Thank you!

2023-05-24 14_35_32-(2) FY19 LOG - Art Requests - Smartsheet.com.png


Answers

  • Genevieve P.
    Genevieve P. Employee Admin

    Hi@amontemayor

    I'm still able to send an attachment to a Smartsheet Group without error; if this is happening for you today, please doreach out to Smartsheet Supportwith a screen recording showing the steps taken before the error comes up, and the following information:

    • The sheet url / unique sheet name
    • If this is happening on the one sheet or from any/all sheets
    • What browser you're using and if you've tried other browsers
    • If any of your shared users are seeing the same thing

    Thanks,

    Genevieve

@Kimberley O<\/a> <\/p>

An COUNTIFS Statement is what you are looking for.<\/p>

=COUNTIFS([Test passed?]:[Test passed?], =\"//www.santa-greenland.com/community/discussion/105666/\", [Check if customer cancelled or was no-show]:[Check if customer cancelled or was no-show], =1)<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":321,"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B","allowedDiscussionTypes":[]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[]},{"discussionID":109280,"type":"question","name":"What happened to the Solution Panel icon?","excerpt":"A week or so ago, I saw the new Solution Panel icon and found it so helpful. Last week, it was gone and I found a thread somewhere that said it should be back online 8\/21. However, it's still not there and I can't find the thread to check on updates. When will that feature be available again?","snippet":"A week or so ago, I saw the new Solution Panel icon and found it so helpful. Last week, it was gone and I found a thread somewhere that said it should be back online 8\/21.…","categoryID":321,"dateInserted":"2023-08-22T16:10:43+00:00","dateUpdated":null,"dateLastComment":"2023-08-22T16:48:34+00:00","insertUserID":165485,"insertUser":{"userID":165485,"name":"Nikki R.","title":"Project Manager","url":"https:\/\/community.smartsheet.com\/profile\/Nikki%20R.","photoUrl":"https:\/\/aws.smartsheet.com\/storageProxy\/image\/images\/u!1!nzjWX6mhAKQ!iVdXotG08bw!7wqUQE6aMh9","dateLastActive":"2023-08-22T16:42:09+00:00","banned":0,"punished":0,"private":false,"label":"✭"},"updateUserID":null,"lastUserID":8888,"lastUser":{"userID":8888,"name":"Andrée Starå","title":"Smartsheet Expert Consultant & Partner | Workflow Consultant \/ CEO @ WORK BOLD","url":"https:\/\/community.smartsheet.com\/profile\/Andr%C3%A9e%20Star%C3%A5","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/userpics\/0PAU3GBYQLBT\/nXWM7QXGD6464.jpg","dateLastActive":"2023-08-22T19:33:12+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭✭✭"},"pinned":false,"pinLocation":null,"closed":false,"sink":false,"countComments":3,"countViews":25,"score":null,"hot":3385445357,"url":"https:\/\/community.smartsheet.com\/discussion\/109280\/what-happened-to-the-solution-panel-icon","canonicalUrl":"https:\/\/community.smartsheet.com\/discussion\/109280\/what-happened-to-the-solution-panel-icon","format":"Rich","lastPost":{"discussionID":109280,"commentID":391904,"name":"Re: What happened to the Solution Panel icon?","url":"https:\/\/community.smartsheet.com\/discussion\/comment\/391904#Comment_391904","dateInserted":"2023-08-22T16:48:34+00:00","insertUserID":8888,"insertUser":{"userID":8888,"name":"Andrée Starå","title":"Smartsheet Expert Consultant & Partner | Workflow Consultant \/ CEO @ WORK BOLD","url":"https:\/\/community.smartsheet.com\/profile\/Andr%C3%A9e%20Star%C3%A5","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/userpics\/0PAU3GBYQLBT\/nXWM7QXGD6464.jpg","dateLastActive":"2023-08-22T19:33:12+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭✭✭"}},"breadcrumbs":[{"name":"Home","url":"https:\/\/community.smartsheet.com\/"},{"name":"Get Help","url":"https:\/\/community.smartsheet.com\/categories\/get-help"},{"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B"}],"groupID":null,"statusID":3,"attributes":{"question":{"status":"accepted","dateAccepted":"2023-08-22T16:42:20+00:00","dateAnswered":"2023-08-22T16:34:12+00:00","acceptedAnswers":[{"commentID":391895,"body":"

\n \n https:\/\/community.smartsheet.com\/discussion\/109280\/what-happened-to-the-solution-panel-icon\n <\/a>\n<\/div>\n

Hi, <\/p>

I hope you're well and safe!<\/p>

They slowed down the rollout, but it's coming.<\/p>

I hope that helps!<\/p>

Be safe, and have a fantastic week!<\/p>

Best,<\/p>

Andrée Starå<\/strong><\/a> | Workflow Consultant \/ CEO @ WORK BOLD<\/strong><\/a><\/p>

Did my post(s) help or answer your question or solve your problem? Please support the Community by <\/em>marking it Insightful\/Vote Up, Awesome, or\/and as the accepted answer<\/em><\/strong>. It will make it easier for others to find a solution or help to answer!<\/em><\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":321,"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B","allowedDiscussionTypes":[]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[]},{"discussionID":109273,"type":"question","name":"If there is no info in the second date column leave the formula cell empty or say \"incomplete\"","excerpt":"I can either get the calculation to work or I can get it to say Incomplete when the second date is empty. How do I get it to do both?","snippet":"I can either get the calculation to work or I can get it to say Incomplete when the second date is empty. How do I get it to do both?","categoryID":321,"dateInserted":"2023-08-22T15:32:56+00:00","dateUpdated":null,"dateLastComment":"2023-08-22T15:50:17+00:00","insertUserID":165479,"insertUser":{"userID":165479,"name":"Chris_Lloyd","url":"https:\/\/community.smartsheet.com\/profile\/Chris_Lloyd","photoUrl":"https:\/\/aws.smartsheet.com\/storageProxy\/image\/images\/u!1!BJPvQS46LfI!5FMteRIPY_o!hcfpPpI27mo","dateLastActive":"2023-08-23T00:05:27+00:00","banned":0,"punished":0,"private":true,"label":"✭"},"updateUserID":null,"lastUserID":165479,"lastUser":{"userID":165479,"name":"Chris_Lloyd","url":"https:\/\/community.smartsheet.com\/profile\/Chris_Lloyd","photoUrl":"https:\/\/aws.smartsheet.com\/storageProxy\/image\/images\/u!1!BJPvQS46LfI!5FMteRIPY_o!hcfpPpI27mo","dateLastActive":"2023-08-23T00:05:27+00:00","banned":0,"punished":0,"private":true,"label":"✭"},"pinned":false,"pinLocation":null,"closed":false,"sink":false,"countComments":2,"countViews":22,"score":null,"hot":3385438993,"url":"https:\/\/community.smartsheet.com\/discussion\/109273\/if-there-is-no-info-in-the-second-date-column-leave-the-formula-cell-empty-or-say-incomplete","canonicalUrl":"https:\/\/community.smartsheet.com\/discussion\/109273\/if-there-is-no-info-in-the-second-date-column-leave-the-formula-cell-empty-or-say-incomplete","format":"Rich","tagIDs":[254],"lastPost":{"discussionID":109273,"commentID":391859,"name":"Re: If there is no info in the second date column leave the formula cell empty or say \"incomplete\"","url":"https:\/\/community.smartsheet.com\/discussion\/comment\/391859#Comment_391859","dateInserted":"2023-08-22T15:50:17+00:00","insertUserID":165479,"insertUser":{"userID":165479,"name":"Chris_Lloyd","url":"https:\/\/community.smartsheet.com\/profile\/Chris_Lloyd","photoUrl":"https:\/\/aws.smartsheet.com\/storageProxy\/image\/images\/u!1!BJPvQS46LfI!5FMteRIPY_o!hcfpPpI27mo","dateLastActive":"2023-08-23T00:05:27+00:00","banned":0,"punished":0,"private":true,"label":"✭"}},"breadcrumbs":[{"name":"Home","url":"https:\/\/community.smartsheet.com\/"},{"name":"Get Help","url":"https:\/\/community.smartsheet.com\/categories\/get-help"},{"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B"}],"groupID":null,"statusID":3,"image":{"url":"https:\/\/us.v-cdn.net\/6031209\/uploads\/0RVDWZJTQ4LD\/smartsheet.png","urlSrcSet":{"10":"","300":"","800":"","1200":"","1600":""},"alt":"Smartsheet.png"},"attributes":{"question":{"status":"accepted","dateAccepted":"2023-08-22T15:50:00+00:00","dateAnswered":"2023-08-22T15:48:37+00:00","acceptedAnswers":[{"commentID":391857,"body":"

I think this will do what you are looking for:<\/p>

=IF(ISDATE([ASSMT DATE]@row), IF(ISDATE([AUTH'D DATE]@row), [AUTH'D DATE]@row - [ASSMT DATE]@row, \"Incomplete\"))<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":321,"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B","allowedDiscussionTypes":[]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[{"tagID":254,"urlcode":"Formulas","name":"Formulas"}]}],"initialPaging":{"nextURL":"https:\/\/community.smartsheet.com\/api\/v2\/discussions?page=2&categoryID=321&includeChildCategories=1&type%5B0%5D=Question&excludeHiddenCategories=1&sort=-hot&limit=3&expand%5B0%5D=all&expand%5B1%5D=-body&expand%5B2%5D=insertUser&expand%5B3%5D=lastUser&status=accepted","prevURL":null,"currentPage":1,"total":4972,"limit":3},"title":"Trending in Smartsheet Basics","subtitle":null,"description":null,"noCheckboxes":true,"containerOptions":[],"discussionOptions":[]}">

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