Smartsheet Downtime Policies/Procedures

Erin Kim
Erin Kim ✭✭✭✭
edited 06/07/23 inJust for fun

Does anyone have policies/procedures in place within their company for when Smartsheet has a downtime? Just looking for some best practice ideas. Thanks!

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Answers

  • Mike TV
    Mike TV ✭✭✭✭✭✭

    @Erin Kim

    Currently we do not but we are heavily invested in SmartSheet for our company. I use their status page to stay updated when things aren't working for me:

    https://status.smartsheet.com/

    For the most part, services aren't down very long in my experience. SmartSheet uses Amazon servers so they're usually up. We've been all-in with SmartSheet for a little over a year now. We've had minimal job interruptions. I can only think of 2 or 3 days where we had small outages for an hour or two but only with portions of SmartSheet and maybe 1 day where all of SmartSheet was down I think for most of the day.

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  • Erin Kim
    Erin Kim ✭✭✭✭

    @Mike TVThanks for your response. We are a hospital system so we need to plan for these possible events! You never know :)

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  • Mike TV
    Mike TV ✭✭✭✭✭✭

    @Erin Kim

    A lot of the things SmartSheet can do can also be done in Google Sheets. Forms, etc can also be created there. There isn't an "offline" version of SmartSheet quite yet.

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