Data Shuttle connection to Sharepoint disconnects randomally

SmartSheetUser201
SmartSheetUser201 ✭
inAdd Ons and Integrations

I have a recurring Data Shuttle process and randomly it'll stop running. Upon inspection, I'll see the connection between Sharepoint and Data Shuttle has been disconnected and I'm forced to authenticate again.

Has anyone experienced this or know if there's any documentation about this?

Tags:
· Share on Facebook Share on Twitter

Best Answer

  • Hamza1
    Hamza1 Moderator
    edited 06/21/23 Answer ✓

    @SmartSheetUser201

    If the behaviour occurs randomly or its intermittent, please submit a ticket to the Support team through thecustomer support portalproviding the following information:

    • Screen recording / screen captures of your workflow set-up
    • Sheet URL that's being connected
    • Date/Time that you last created/connected the workflow
    • Date/Time that you last noticed it was disconnected

    You may also want to run through the initial troubleshooting stepsin this articleto see if it helps.


    Thanks,

    Hamza

    · Share on Facebook Share on Twitter

Answers

  • Hamza1
    Hamza1 Moderator
    edited 06/21/23 Answer ✓

    @SmartSheetUser201

    If the behaviour occurs randomly or its intermittent, please submit a ticket to the Support team through thecustomer support portalproviding the following information:

    • Screen recording / screen captures of your workflow set-up
    • Sheet URL that's being connected
    • Date/Time that you last created/connected the workflow
    • Date/Time that you last noticed it was disconnected

    You may also want to run through the initial troubleshooting stepsin this articleto see if it helps.


    Thanks,

    Hamza

    · Share on Facebook Share on Twitter

Categories

You would need to use a Move Row or Copy Row automation.<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":321,"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B","allowedDiscussionTypes":[]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[{"tagID":474,"urlcode":"data-shuttle","name":"Data Shuttle"}]},{"discussionID":106686,"type":"question","name":"Creating a form with multiple entries","excerpt":"Hi, So my issue is, I have a form that is designed to record incoming invoices. I need the form to firstly attach a number of invoices and create multiple entries. I've seen some ways to do this using another sheet and automation. The only problem with this is the form has to have pdf uploads of the invoices. So I'm not…","categoryID":321,"dateInserted":"2023-06-21T12:49:14+00:00","dateUpdated":null,"dateLastComment":"2023-06-23T09:36:48+00:00","insertUserID":162427,"insertUser":{"userID":162427,"name":"Zachwalters99","title":"Mr","url":"https:\/\/community.smartsheet.com\/profile\/Zachwalters99","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-06-23T09:39:03+00:00","banned":0,"punished":0,"private":false,"label":"✭"},"updateUserID":null,"lastUserID":162427,"lastUser":{"userID":162427,"name":"Zachwalters99","title":"Mr","url":"https:\/\/community.smartsheet.com\/profile\/Zachwalters99","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-06-23T09:39:03+00:00","banned":0,"punished":0,"private":false,"label":"✭"},"pinned":false,"pinLocation":null,"closed":false,"sink":false,"countComments":3,"countViews":27,"score":null,"hot":3374866562,"url":"https:\/\/community.smartsheet.com\/discussion\/106686\/creating-a-form-with-multiple-entries","canonicalUrl":"https:\/\/community.smartsheet.com\/discussion\/106686\/creating-a-form-with-multiple-entries","format":"Rich","lastPost":{"discussionID":106686,"commentID":381901,"name":"Re: Creating a form with multiple entries","url":"https:\/\/community.smartsheet.com\/discussion\/comment\/381901#Comment_381901","dateInserted":"2023-06-23T09:36:48+00:00","insertUserID":162427,"insertUser":{"userID":162427,"name":"Zachwalters99","title":"Mr","url":"https:\/\/community.smartsheet.com\/profile\/Zachwalters99","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-06-23T09:39:03+00:00","banned":0,"punished":0,"private":false,"label":"✭"}},"breadcrumbs":[{"name":"Home","url":"https:\/\/community.smartsheet.com\/"},{"name":"Using Smartsheet","url":"https:\/\/community.smartsheet.com\/categories\/using-smartsheet"},{"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B"}],"groupID":null,"statusID":3,"attributes":{"question":{"status":"accepted","dateAccepted":"2023-06-23T09:30:18+00:00","dateAnswered":"2023-06-21T16:49:39+00:00","acceptedAnswers":[{"commentID":381537,"body":"

Hi @Zachwalters99<\/a> <\/p>

I hope you're well and safe!<\/p>

I developed a solution using two forms (or the same form by using conditional logic) that can be used to submit the main information and then the other information on a new row for each submission after the first.<\/p>

Would that work\/help? <\/p>

I hope that helps!<\/p>

Be safe, and have a fantastic week!<\/p>

Best,<\/p>

Andrée Starå<\/strong><\/a> | Workflow Consultant \/ CEO @ WORK BOLD<\/strong><\/a><\/p>

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by <\/em>marking it Insightful\/Vote Up, Awesome, or\/and as the accepted answer<\/em><\/strong>. It will make it easier for others to find a solution or help to answer!<\/em><\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":321,"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B","allowedDiscussionTypes":[]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[]},{"discussionID":106742,"type":"question","name":"Conditional Formatting","excerpt":"Hi, I need to apply conditional formatting based on another row in the sheet. Higher it should be highlighted in red, equal to or below highlighted in green. It would be easy to just use the target figures in the conditional formatting rules but I need to be able to change it frequently without changing all the formatting…","categoryID":321,"dateInserted":"2023-06-21T22:41:30+00:00","dateUpdated":null,"dateLastComment":"2023-06-22T15:15:27+00:00","insertUserID":160222,"insertUser":{"userID":160222,"name":"WillH","url":"https:\/\/community.smartsheet.com\/profile\/WillH","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-06-22T15:13:35+00:00","banned":0,"punished":0,"private":false,"label":"✭"},"updateUserID":null,"lastUserID":160222,"lastUser":{"userID":160222,"name":"WillH","url":"https:\/\/community.smartsheet.com\/profile\/WillH","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-06-22T15:13:35+00:00","banned":0,"punished":0,"private":false,"label":"✭"},"pinned":false,"pinLocation":null,"closed":false,"sink":false,"countComments":4,"countViews":37,"score":null,"hot":3374836617,"url":"https:\/\/community.smartsheet.com\/discussion\/106742\/conditional-formatting","canonicalUrl":"https:\/\/community.smartsheet.com\/discussion\/106742\/conditional-formatting","format":"Rich","tagIDs":[437],"lastPost":{"discussionID":106742,"commentID":381752,"name":"Re: Conditional Formatting","url":"https:\/\/community.smartsheet.com\/discussion\/comment\/381752#Comment_381752","dateInserted":"2023-06-22T15:15:27+00:00","insertUserID":160222,"insertUser":{"userID":160222,"name":"WillH","url":"https:\/\/community.smartsheet.com\/profile\/WillH","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-06-22T15:13:35+00:00","banned":0,"punished":0,"private":false,"label":"✭"}},"breadcrumbs":[{"name":"Home","url":"https:\/\/community.smartsheet.com\/"},{"name":"Using Smartsheet","url":"https:\/\/community.smartsheet.com\/categories\/using-smartsheet"},{"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B"}],"groupID":null,"statusID":3,"image":{"url":"https:\/\/us.v-cdn.net\/6031209\/uploads\/ARIIND3W8G3C\/image.png","urlSrcSet":{"10":"","300":"","800":"","1200":"","1600":""},"alt":"image.png"},"attributes":{"question":{"status":"accepted","dateAccepted":"2023-06-22T15:15:35+00:00","dateAnswered":"2023-06-22T03:52:17+00:00","acceptedAnswers":[{"commentID":381675,"body":"

@isabonita<\/a> is on the right track. This is kind of an involved answer, but once you figure out the logic, it isn't that bad.<\/p>

You cannot reference specific cells in the conditional format in a manner that would make this easy. You cannot, for instance, say IF this specific cell is greater than that cell, apply this format. You can do it for the same row, but not always referencing the same cell. We get around this by inserting a \"helper\" column for each condition we want to check. The checkbox format works great. In the conditional format rule, you can simply say IF THIS cell is checked, apply the format to THAT cell. <\/p>

To set the checkbox to checked\/unchecked, we use this column formula: =IF(PDP@row > PDP#, 1, 0)<\/p>

But what is PDP#? This is another issue we have to work around. You cannot reference the first cell of a column in a column formula, you can only reference cells in the same row. To work around this, we add fields into the sheet summary. [PDP]# references the PDP field in the sheet summary. In order to make updating these values easier, we set the value of this field equal to the first cell in the PDP column using =PDP1<\/p>

After creating all of the helper columns, setting up the column formulas for each to determine which ones are checked, creating all of the necessary fields in the sheet summary, and setting those equal to the first cells in each of the respective columns within the sheet, we can set up the conditional formatting.<\/p>

Check out the image below to get an idea of how to setup the formats. Unfortunately, we have one more workaround to setup at this stage. Since the formatting will apply to every row in the sheet, it will apply to the first row as well and all of those cells will be green. To get around this, add the first format pictured below as the first one in your list. For the background color, you must select \"white\" in order to avoid the highlight. If you set it to \"no background\", you will get an error because Smartsheet does not see \"no background\" as a format.<\/p>

After everything is setup and running, you should be able to update the cells in your target row and things will work themselves out automatically.<\/p>


<\/p>


<\/p>

\n
\n \n \"Condition.PNG\"<\/img><\/a>\n <\/div>\n<\/div>\n

I hope this helps, and I really hope it makes sense.<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":321,"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B","allowedDiscussionTypes":[]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[{"tagID":437,"urlcode":"conditional-formatting","name":"Conditional Formatting"}]}],"initialPaging":{"nextURL":"https:\/\/community.smartsheet.com\/api\/v2\/discussions?page=2&categoryID=341&includeChildCategories=1&type%5B0%5D=Question&excludeHiddenCategories=1&sort=-hot&limit=3&expand%5B0%5D=all&expand%5B1%5D=-body&expand%5B2%5D=insertUser&expand%5B3%5D=lastUser&status=accepted","prevURL":null,"currentPage":1,"total":5399,"limit":3},"title":"Trending in Using Smartsheet","subtitle":null,"description":null,"noCheckboxes":true,"containerOptions":[],"discussionOptions":[]}">

Trending in Using Smartsheet

  • Data Shuttle Update Rows Workflow: Preventing Duplicate Updates

    Hi all, I have a data shuttle update workflow that runs on a schedule updating rows in the target Smartsheet as they change in an excel source file stored in Box. I wanted to see if there was a way to somehow configure the data shuttle workflow so once a row has been updated, it can't be changed again. I tried doing this…

  • Creating a form with multiple entries

    Hi, So my issue is, I have a form that is designed to record incoming invoices. I need the form to firstly attach a number of invoices and create multiple entries. I've seen some ways to do this using another sheet and automation. The only problem with this is the form has to have pdf uploads of the invoices. So I'm not…

  • Conditional Formatting

    Hi, I need to apply conditional formatting based on another row in the sheet. Higher it should be highlighted in red, equal to or below highlighted in green. It would be easy to just use the target figures in the conditional formatting rules but I need to be able to change it frequently without changing all the formatting…