Net Promoter Score Calculation

KatieDi
KatieDi ✭✭
inFormulas and Functions

Hi all,

I'm stumped on a formula (again!)

I'm looking to ascertain a NPS and I've got the following going on:

Promoters: =COUNTIF([How likely are you to recommend NCR to a colleague]:[How likely are you to recommend NCR to a colleague], ">=9")

Detractors: =COUNTIF([How likely are you to recommend NCR to a colleague]:[How likely are you to recommend NCR to a colleague], ">=6")

Total responses: =COUNTIFS([How likely are you to recommend NCR to a colleague]:[How likely are you to recommend NCR to a colleague], "<>")

On the basis NPS is % of promoters - % of detractors, I'm using this to get my NPS but it's an Incorrect Argument Set. It could be a lack of brackets?

=COUNTIF(Promoters# - Detractors# / [Total responses]# * 100)

What am I missing?

Thanks in advance.

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Hi<\/p>

I believe this formula, entered in the TITLE (Formula) column would work for you:<\/p>

=IF(ISBLANK([INT \/ DOM \/ TEMP \/ NG]@row), \"//www.santa-greenland.com/community/discussion/106486/\", TITLE$1)<\/p>


<\/p>

It creates this:<\/p>

\n
\n \n \"image.png\"<\/img><\/a>\n <\/div>\n<\/div>\n


<\/p>

You start with an IF<\/p>

For the logical expression you use ISBLANK<\/p>

ISBLANK([INT \/ DOM \/ TEMP \/ NG]@row) is checking that the cell in the column INT \/ DOM \/ TEMP \/ NG is blank<\/p>

If that is true it puts in \"//www.santa-greenland.com/community/discussion/106486/\" (ie nothing)<\/p>

If it is false it puts in the value in the TITLE column, but instead of TITLE@row, it pulls just from row 1 because of the $1<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":322,"name":"Formulas and Functions","url":"https:\/\/community.smartsheet.com\/categories\/formulas-and-functions","allowedDiscussionTypes":[]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[]},{"discussionID":112287,"type":"question","name":"Count two columns of a sheet that each match specific criteria","excerpt":"Hello, I am trying to create a count that both matches one of 4 specific project initiatives and shows approved in another column. Example: Lead by Example (One Column) and the Status is \"Approved\" in another column.","snippet":"Hello, I am trying to create a count that both matches one of 4 specific project initiatives and shows approved in another column. Example: Lead by Example (One Column) and the…","categoryID":322,"dateInserted":"2023-10-27T18:08:34+00:00","dateUpdated":null,"dateLastComment":"2023-10-27T20:42:18+00:00","insertUserID":169195,"insertUser":{"userID":169195,"name":"Bob Schweighart","url":"https:\/\/community.smartsheet.com\/profile\/Bob%20Schweighart","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-10-27T20:41:29+00:00","banned":0,"punished":0,"private":false,"label":"✭"},"updateUserID":null,"lastUserID":169195,"lastUser":{"userID":169195,"name":"Bob Schweighart","url":"https:\/\/community.smartsheet.com\/profile\/Bob%20Schweighart","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-10-27T20:41:29+00:00","banned":0,"punished":0,"private":false,"label":"✭"},"pinned":false,"pinLocation":null,"closed":false,"sink":false,"countComments":2,"countViews":22,"score":null,"hot":3396870652,"url":"https:\/\/community.smartsheet.com\/discussion\/112287\/count-two-columns-of-a-sheet-that-each-match-specific-criteria","canonicalUrl":"https:\/\/community.smartsheet.com\/discussion\/112287\/count-two-columns-of-a-sheet-that-each-match-specific-criteria","format":"Rich","lastPost":{"discussionID":112287,"commentID":402120,"name":"Re: Count two columns of a sheet that each match specific criteria","url":"https:\/\/community.smartsheet.com\/discussion\/comment\/402120#Comment_402120","dateInserted":"2023-10-27T20:42:18+00:00","insertUserID":169195,"insertUser":{"userID":169195,"name":"Bob Schweighart","url":"https:\/\/community.smartsheet.com\/profile\/Bob%20Schweighart","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-10-27T20:41:29+00:00","banned":0,"punished":0,"private":false,"label":"✭"}},"breadcrumbs":[{"name":"Home","url":"https:\/\/community.smartsheet.com\/"},{"name":"Get Help","url":"https:\/\/community.smartsheet.com\/categories\/get-help"},{"name":"Formulas and Functions","url":"https:\/\/community.smartsheet.com\/categories\/formulas-and-functions"}],"groupID":null,"statusID":3,"attributes":{"question":{"status":"accepted","dateAccepted":"2023-10-27T21:43:37+00:00","dateAnswered":"2023-10-27T20:13:32+00:00","acceptedAnswers":[{"commentID":402113,"body":"

@Bob Schweighart<\/a> you just need the COUNTIFS formula and put those 2 criterion in it. Are they distinct counts for the 4 different projects? If so, that is easier. If you are counting all 4, then you need to decide on an imbedded OR or a NOT.<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":322,"name":"Formulas and Functions","url":"https:\/\/community.smartsheet.com\/categories\/formulas-and-functions","allowedDiscussionTypes":[]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[]},{"discussionID":112242,"type":"question","name":"Can I use Index\/Match and Left functions in one formula?","excerpt":"Hello, can someone help me with the left function within the index\/match? This is what I tried but it always returns NO MATCH: =INDEX({Master Job SO}, MATCH(LEFT([Job Number]@row,5), {Master Job #}, 0)) I also tried creating a helper column, Job Prefix, using =LEFT([Job Number]@row, 5) and using that result in the SO…","snippet":"Hello, can someone help me with the left function within the index\/match? This is what I tried but it always returns NO MATCH: =INDEX({Master Job SO}, MATCH(LEFT([Job…","categoryID":322,"dateInserted":"2023-10-26T22:39:07+00:00","dateUpdated":null,"dateLastComment":"2023-10-27T17:46:03+00:00","insertUserID":157316,"insertUser":{"userID":157316,"name":"amber.lange","url":"https:\/\/community.smartsheet.com\/profile\/amber.lange","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-10-27T20:44:40+00:00","banned":0,"punished":0,"private":false,"label":"✭"},"updateUserID":null,"lastUserID":157316,"lastUser":{"userID":157316,"name":"amber.lange","url":"https:\/\/community.smartsheet.com\/profile\/amber.lange","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-10-27T20:44:40+00:00","banned":0,"punished":0,"private":false,"label":"✭"},"pinned":false,"pinLocation":null,"closed":false,"sink":false,"countComments":4,"countViews":33,"score":null,"hot":3396791110,"url":"https:\/\/community.smartsheet.com\/discussion\/112242\/can-i-use-index-match-and-left-functions-in-one-formula","canonicalUrl":"https:\/\/community.smartsheet.com\/discussion\/112242\/can-i-use-index-match-and-left-functions-in-one-formula","format":"Rich","tagIDs":[254],"lastPost":{"discussionID":112242,"commentID":402089,"name":"Re: Can I use Index\/Match and Left functions in one formula?","url":"https:\/\/community.smartsheet.com\/discussion\/comment\/402089#Comment_402089","dateInserted":"2023-10-27T17:46:03+00:00","insertUserID":157316,"insertUser":{"userID":157316,"name":"amber.lange","url":"https:\/\/community.smartsheet.com\/profile\/amber.lange","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-10-27T20:44:40+00:00","banned":0,"punished":0,"private":false,"label":"✭"}},"breadcrumbs":[{"name":"Home","url":"https:\/\/community.smartsheet.com\/"},{"name":"Get Help","url":"https:\/\/community.smartsheet.com\/categories\/get-help"},{"name":"Formulas and Functions","url":"https:\/\/community.smartsheet.com\/categories\/formulas-and-functions"}],"groupID":null,"statusID":3,"image":{"url":"https:\/\/us.v-cdn.net\/6031209\/uploads\/RTC0V6MZN24K\/image.png","urlSrcSet":{"10":"https:\/\/us.v-cdn.net\/cdn-cgi\/image\/fit=scale-down,width=10\/https:\/\/us.v-cdn.net\/6031209\/uploads\/RTC0V6MZN24K\/image.png","300":"https:\/\/us.v-cdn.net\/cdn-cgi\/image\/fit=scale-down,width=300\/https:\/\/us.v-cdn.net\/6031209\/uploads\/RTC0V6MZN24K\/image.png","800":"https:\/\/us.v-cdn.net\/cdn-cgi\/image\/fit=scale-down,width=800\/https:\/\/us.v-cdn.net\/6031209\/uploads\/RTC0V6MZN24K\/image.png","1200":"https:\/\/us.v-cdn.net\/cdn-cgi\/image\/fit=scale-down,width=1200\/https:\/\/us.v-cdn.net\/6031209\/uploads\/RTC0V6MZN24K\/image.png","1600":"https:\/\/us.v-cdn.net\/cdn-cgi\/image\/fit=scale-down,width=1600\/https:\/\/us.v-cdn.net\/6031209\/uploads\/RTC0V6MZN24K\/image.png"},"alt":"image.png"},"attributes":{"question":{"status":"accepted","dateAccepted":"2023-10-27T17:46:07+00:00","dateAnswered":"2023-10-27T17:30:20+00:00","acceptedAnswers":[{"commentID":402081,"body":"

There we go. The [SO] column looks like it is being manually populated which is storing the data as numerical data, but the LEFT function outputs text.<\/p>


<\/p>

Insert a column on the reference sheet and use<\/p>

=SO@row + \"//www.santa-greenland.com/community/discussion/106486/\"<\/p>

plus quote quote<\/p>


<\/p>

This will convert all entries into a text string so that data types match. You would then match on this helper column in your INDEX\/MATCH.<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":322,"name":"Formulas and Functions","url":"https:\/\/community.smartsheet.com\/categories\/formulas-and-functions","allowedDiscussionTypes":[]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[{"tagID":254,"urlcode":"formulas","name":"Formulas"}]}],"initialPaging":{"nextURL":"https:\/\/community.smartsheet.com\/api\/v2\/discussions?page=2&categoryID=322&includeChildCategories=1&type%5B0%5D=Question&excludeHiddenCategories=1&sort=-hot&limit=3&expand%5B0%5D=all&expand%5B1%5D=-body&expand%5B2%5D=insertUser&expand%5B3%5D=lastUser&status=accepted","prevURL":null,"currentPage":1,"total":10000,"limit":3},"title":"Trending in Formulas and Functions ","subtitle":null,"description":null,"noCheckboxes":true,"containerOptions":[],"discussionOptions":[]}">

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