"The form you are attempting to access is no longer active."
I have 2 forms for my 2 primary Smartsheets that I depend on and use regularly. All of a sudden both sheets are not working and returning this message "The form you are attempting to access is no longer active." I've gone gone into settings to flip the "active"/"inactive toggle. tried resending the link to myself. But it keeps saying its inactive on both sheets.
1)this happening to anyone else?
2) can it be fixed or do i have to make myself a whole new form ?
3) is this a thing that may happen again ?
thanks for your help!
Answers
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Dell55 ✭
... these forms have worked well for years but now its completely crashed the usability of my Smartsheet's
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Ray Lindstrom ✭✭✭✭✭✭
Does the toggle show as "active"? Or are you flipping it back to active just to find it inactive when you re-check?
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Dell55 ✭
It says active for both when I open up the forms. I only switched it off and then back on to maybe reset it or something. I disactivated it, saved and refreshed the sheet and then turned it back to "active" saved and refreshed again. no change in the result
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Ray Lindstrom ✭✭✭✭✭✭
Ok. Good to know.
Have you tried re-copying the URL? Not that it's likely to have changed, but just a thought in case it did at some point.
I would try that.
I would also try duplicating the Form, and seeing if the new one does the same. You can always delete it after testing.
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Dell55 ✭
hey thanks for the help
I did try to recopy the link... to no avail.
also, when i duplicate and open the form both the duplicate and the new one return the same error message
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Dell55 ✭
I also just created a brand new test form and activated it to see ... same result
It seems that all forms new and old are not working for me whether in links or opened right from the sheet.
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Ray Lindstrom ✭✭✭✭✭✭
One other thing I would try is creating a new blank grid and adding a form to it. Nothing fancy, just default settings. See if that works. If that works, I would lean towards thinking there's something corrupt within your existing sheet. If it doesn't work on a new sheet and form, I would think there's something wrong with your account or globally within Smartsheet. I've done some testing with Forms over the last couple days and haven't had any problems, but if the problem is intermittent then I may not have experienced it anyway.
You can always, if your plan includes access, contact Support for further helpSmartsheet Support Portal.
让我们/我了!你让我好奇!
All the best,
-Ray
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Dell55 ✭
Ok it did let me create a new form from the new blank test Smartsheet I opened but it still wont open my old forms.
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Dell55 ✭
How do I un-corrupt my smart sheets? hopefully I can get them to work again
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Ray Lindstrom ✭✭✭✭✭✭
你不能un-corrupt文件。有时可能ble, but it would be something Smartsheet would have to do. I don't know that your file is in fact corrupt. It's just a guess based off the behavior and my personal experience supporting systems.
Your next step is to contact Smartsheet Support.
I hope you can get them to work again too.
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Dell55 ✭
it looks like my company canceled the Smartsheet license program for the office and i didn't know.
this is bad news cause we still need all that data. do you know if there is a any process to gain temporary access to a Smartsheet license?
Dell
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Andrée Starå ✭✭✭✭✭✭
Hi,
I hope you're well and safe!
If you haven’t already, I recommend submitting a support ticket through the newSmartsheet Support Portal.
I hope that helps!
Be safe, and have a fantastic week!
Best,
Andrée Starå| Workflow Consultant / CEO @WORK BOLD
✅Did my post(s) help or answer your question or solve your problem? Please support the Community bymarking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå| Workflow Consultant / CEO @WORK BOLD
W:www.workbold.com| E:[email protected]| P: +46 (0) - 72 - 510 99 35
Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.
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Give this a try:<\/p>
=IF(OR([Study Status]@row = \"Active\/Open to Accrual\", [Study Status]@row = \"In Start-Up\"), 1)<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":321,"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B","allowedDiscussionTypes":[]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[{"tagID":254,"urlcode":"formulas","name":"Formulas"}]},{"discussionID":109457,"type":"question","name":"Conditional Formatting (modified date not in the last 3 weeks)","excerpt":"I would like to use Conditional Formatting (highlight the entire row yellow) if the modified date is not within the last 3 weeks. So any row that has not been recently updated (last 3 weeks) should be highlighted in yellow. Is this spmething that can be done directly within conditional formatting or should I first create a…","snippet":"I would like to use Conditional Formatting (highlight the entire row yellow) if the modified date is not within the last 3 weeks. So any row that has not been recently updated…","categoryID":321,"dateInserted":"2023-08-25T12:33:14+00:00","dateUpdated":null,"dateLastComment":"2023-08-25T12:40:57+00:00","insertUserID":161267,"insertUser":{"userID":161267,"name":"Jef Snyders","title":"Jef Snyders","url":"https:\/\/community.smartsheet.com\/profile\/Jef%20Snyders","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/userpics\/4HJAEW33KBD0\/nXEKEZE5EQEV4.jpg","dateLastActive":"2023-08-25T13:32:31+00:00","banned":0,"punished":0,"private":false,"label":"✭✭"},"updateUserID":null,"lastUserID":161267,"lastUser":{"userID":161267,"name":"Jef Snyders","title":"Jef Snyders","url":"https:\/\/community.smartsheet.com\/profile\/Jef%20Snyders","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/userpics\/4HJAEW33KBD0\/nXEKEZE5EQEV4.jpg","dateLastActive":"2023-08-25T13:32:31+00:00","banned":0,"punished":0,"private":false,"label":"✭✭"},"pinned":false,"pinLocation":null,"closed":false,"sink":false,"countComments":2,"countViews":27,"score":null,"hot":3385935251,"url":"https:\/\/community.smartsheet.com\/discussion\/109457\/conditional-formatting-modified-date-not-in-the-last-3-weeks","canonicalUrl":"https:\/\/community.smartsheet.com\/discussion\/109457\/conditional-formatting-modified-date-not-in-the-last-3-weeks","format":"Rich","tagIDs":[437],"lastPost":{"discussionID":109457,"commentID":392553,"name":"Re: Conditional Formatting (modified date not in the last 3 weeks)","url":"https:\/\/community.smartsheet.com\/discussion\/comment\/392553#Comment_392553","dateInserted":"2023-08-25T12:40:57+00:00","insertUserID":161267,"insertUser":{"userID":161267,"name":"Jef Snyders","title":"Jef Snyders","url":"https:\/\/community.smartsheet.com\/profile\/Jef%20Snyders","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/userpics\/4HJAEW33KBD0\/nXEKEZE5EQEV4.jpg","dateLastActive":"2023-08-25T13:32:31+00:00","banned":0,"punished":0,"private":false,"label":"✭✭"}},"breadcrumbs":[{"name":"Home","url":"https:\/\/community.smartsheet.com\/"},{"name":"Get Help","url":"https:\/\/community.smartsheet.com\/categories\/get-help"},{"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B"}],"groupID":null,"statusID":3,"attributes":{"question":{"status":"accepted","dateAccepted":"2023-08-25T12:40:09+00:00","dateAnswered":"2023-08-25T12:37:47+00:00","acceptedAnswers":[{"commentID":392551,"body":"
There is no direct way to do this. Adding a checkbox helper column with something similar to this and then formatting based on the checkbox is the simplest way. You can even hide the extra column, as there is no reason for it to be visible.<\/p>
=IF([Modified Date]@row < TODAY(-21), 1, 0)<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":321,"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B","allowedDiscussionTypes":[]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[{"tagID":437,"urlcode":"conditional-formatting","name":"Conditional Formatting"}]}],"initialPaging":{"nextURL":"https:\/\/community.smartsheet.com\/api\/v2\/discussions?page=2&categoryID=321&includeChildCategories=1&type%5B0%5D=Question&excludeHiddenCategories=1&sort=-hot&limit=3&expand%5B0%5D=all&expand%5B1%5D=-body&expand%5B2%5D=insertUser&expand%5B3%5D=lastUser&status=accepted","prevURL":null,"currentPage":1,"total":4991,"limit":3},"title":"Trending in Smartsheet Basics","subtitle":null,"description":null,"noCheckboxes":true,"containerOptions":[],"discussionOptions":[]}">