August Question of the Month Join the conversation and receive a badge!
Comments
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ValerieSD ✭✭✭
I find my best support online... and nut just on Smartsheet.com!! There are so many YouTube videos, blogs, and helpgroup... this truely is a community of practice!
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Carson Penticuff ✭✭✭✭✭✭
Google, which always sends me right back here!
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virgh ✭✭✭
Q: Where or who do you turn to for Smartsheet advice?
A: My first instinct is to search Google. Next, I look in the search results for smartsheet.com as the domain where the answer is provided to get the best results, which is often here in the community. If I don't find what I need there, I check with Glenn Berkwitt (my Smartsheet Account Executive) - he is amazing!
Virginia C. Hire Damrauer
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Amanda Fulbright ✭✭✭
I usually start with a Google search that leads me to relevant Community posts. The Community provides great answers that can usually be adapted to the problem I'm trying to solve. Go Community!!!
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Melissa Boehl ✭✭✭✭✭✭
The community is always my first and best option! There is always several SmartNerds ready to help. Through collaboration, and some trial and error, I am normally able to accomplish what I set out to do!
Melissa Boehl
Business Systems Analyst ~ WithersRavenel
115 MacKenan Drive|Cary, NC 27511
Office: 919.469.3340|Direct: 919.238.0436
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Jake Gustafson ✭✭✭✭✭✭
I'd say that most of my support needs are formula related, so there's generally someone in the Smartsheet Community that has experienced the same or a similar issue and there's a thread that can help me along my way. Whenever I talk about strong user Communities, Smartsheet is the first to come to mind as people are always quick to chime in and provide support. Aside from the reliable Smartsheet Community, I do have a couple other users in my organization who are pretty strong with the 'sheets, so talking through something with them can usually spark some new thought on a troubling topic.
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Beth Ingram ✭✭
The Smartsheet Community / Get Help.
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Hollie Green ✭✭✭✭✭
The Community is my go-to for solutions that I can't figure out on my own.
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MichaelTCA ✭✭✭✭✭✭
I was the first and continue to be the only who can really automate company procedures into Smartsheet. Which is ok with me! I commonly use these resources.
- Community
- Webinars
- Youtube
- Github for API
When I need some deductive reasoning to the Smartsheet logic,@Paul Newcomeis the person to go to.Seriously, thank you!
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IsaacS ✭✭✭
I don't have anyone to turn to at my company, so I rely on the user community or our CSM, occasionally Pro Desk.
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Pam Ferguson Overachievers Alumni
I am the SME at my firm, so if I need to turn to someone it is my Account Engineer or of course Cicero as I always ask WWCD (What Would Cicero Do).
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Rebeca S. Employee Admin
WWCD is genius, love that!
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Maeearly ✭✭
嗨,团队!我终于决定设立an account in the community to begin engaging with everyone instead of staying seated in the audience. Happy to be here!
I've started using the term "play" to describe what I do with the Smartsheet platform. Because, when I have a problem that needs solving, I will play with features and solutions for hours. (almost like my childhood - a fat kid in a candy shop, except Smartsheet is the shop, and the possibilities are the candy!) Even if I don't have an active problem, I will sometimes make one up just for fun! Using the word "play" has also worked in making my co-workers feel less intimidated and more excited about the implementation process.
It's not that I have the time to sit around "playing" to get something done that needs do-ing, when I could look to the community to find answers. It is because I recognize the value of turning a problem into an enjoyable experience that ends up teaching me new things about the platform and its endless possibilities that I otherwise may not have stumbled upon. Sometimes I actually find what I need to solve the problem at hand, and sometimes I eventually come to the Smarstheet Community. Either way, I learn multiple new things, have a heck of a lot of fun, and save my time in the future!
(Also, I am the on-campus Smartsheet human, so folks come to me, and I LOVE it. My favorite type of support to give is helping folks conceptualize creative solutions they'd not even considered in their builds!)
This was fun! Thanks, y'all!
MAE EARLY-WILMER
Virginia Tech | Blacksburg, VA
Change Agent in Higher Education
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Other co-workers who utilize Smartsheets all the time and the Smartsheet Community posts
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I use smartsheet U, smartshee Community, or Google. My first step is always the Community.