Custom Jira Field Only One Directional (Grayed Out)

Zeb Loewenstein
Zeb Loewenstein ✭✭
inAdd Ons and Integrations

I've created a bi-directional Jira Connector, however one of my custom Jira fieldsSmartsheetis only showing as one-direction from Jira (Jira -> Smartsheet) where it used to be available in all contexts (Smartsheet -> Jira). It's now grayed out and cannot be changed.

What could be the reason for this?

image.png


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  • Ramzi
    Ramzi ✭✭✭✭
    Answer ✓

    What's the field type in JIRA?

    Also, try changing the column type in Smartsheet to Text/Number instead of Picklist

    内容的解决方案架构师

    www.adapture.com

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Hi @Kaveri Vipat<\/a> <\/p>

I hope you're well and safe!<\/p>

Unfortunately, as far as I know, it's not possible now to have the Destination Sheet change dynamically, but it's an excellent idea!<\/p>

Please submit this as a Product Feedback or Idea <\/strong>(If it hasn't been added already)<\/em><\/strong> when you have a moment.<\/strong><\/a><\/p>

I hope that helps!<\/p>

Be safe and have a fantastic week!<\/p>

Best,<\/p>

Andrée Starå<\/strong><\/a> | Workflow Consultant \/ CEO @ WORK BOLD<\/strong><\/a><\/p>

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by <\/em>marking it Insightful\/Vote Up, Awesome, or\/and as the accepted answer<\/em><\/strong>. It will make it easier for others to find a solution or help to answer!<\/em><\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":343,"name":"Add Ons and Integrations","url":"https:\/\/community.smartsheet.com\/categories\/apps-and-integrations","allowedDiscussionTypes":["discussion","question"]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[{"tagID":334,"urlcode":"automations","name":"Automations"}]},{"discussionID":111481,"type":"question","name":"Can a Dynamic View be added to a WorkApp?","excerpt":"My company is considering stepping up to Enterprise. WorkApps are one reason. I think adding a Dynamic View to a WorkApp would be very useful, but I can't figure out if it's possible. Mostly I am seeing comments that say no, but the article below says yes: Any boot on the ground insights?","snippet":"My company is considering stepping up to Enterprise. WorkApps are one reason. I think adding a Dynamic View to a WorkApp would be very useful, but I can't figure out if it's…","categoryID":343,"dateInserted":"2023-10-10T19:39:25+00:00","dateUpdated":null,"dateLastComment":"2023-10-11T19:55:39+00:00","insertUserID":163500,"insertUser":{"userID":163500,"name":"Celia Gust","title":"Senior Program Manager","url":"https:\/\/community.smartsheet.com\/profile\/Celia%20Gust","photoUrl":"https:\/\/aws.smartsheet.com\/storageProxy\/image\/images\/u!1!hKjqoZ4ULCo!oTjdKGolkCc!l8VPIb9Jvnz","dateLastActive":"2023-10-11T20:52:49+00:00","banned":0,"punished":0,"private":false,"label":"✭✭"},"updateUserID":null,"lastUserID":163500,"lastUser":{"userID":163500,"name":"Celia Gust","title":"Senior Program Manager","url":"https:\/\/community.smartsheet.com\/profile\/Celia%20Gust","photoUrl":"https:\/\/aws.smartsheet.com\/storageProxy\/image\/images\/u!1!hKjqoZ4ULCo!oTjdKGolkCc!l8VPIb9Jvnz","dateLastActive":"2023-10-11T20:52:49+00:00","banned":0,"punished":0,"private":false,"label":"✭✭"},"pinned":false,"pinLocation":null,"closed":false,"sink":false,"countComments":4,"countViews":42,"score":null,"hot":3394023304,"url":"https:\/\/community.smartsheet.com\/discussion\/111481\/can-a-dynamic-view-be-added-to-a-workapp","canonicalUrl":"https:\/\/community.smartsheet.com\/discussion\/111481\/can-a-dynamic-view-be-added-to-a-workapp","format":"Rich","lastPost":{"discussionID":111481,"commentID":399590,"name":"Re: Can a Dynamic View be added to a WorkApp?","url":"https:\/\/community.smartsheet.com\/discussion\/comment\/399590#Comment_399590","dateInserted":"2023-10-11T19:55:39+00:00","insertUserID":163500,"insertUser":{"userID":163500,"name":"Celia Gust","title":"Senior Program Manager","url":"https:\/\/community.smartsheet.com\/profile\/Celia%20Gust","photoUrl":"https:\/\/aws.smartsheet.com\/storageProxy\/image\/images\/u!1!hKjqoZ4ULCo!oTjdKGolkCc!l8VPIb9Jvnz","dateLastActive":"2023-10-11T20:52:49+00:00","banned":0,"punished":0,"private":false,"label":"✭✭"}},"breadcrumbs":[{"name":"Home","url":"https:\/\/community.smartsheet.com\/"},{"name":"Get Help","url":"https:\/\/community.smartsheet.com\/categories\/get-help"},{"name":"Add Ons and Integrations","url":"https:\/\/community.smartsheet.com\/categories\/apps-and-integrations"}],"groupID":null,"statusID":3,"attributes":{"question":{"status":"accepted","dateAccepted":"2023-10-11T19:40:01+00:00","dateAnswered":"2023-10-11T10:39:04+00:00","acceptedAnswers":[{"commentID":399430,"body":"

Hi @Celia Gust<\/a> <\/p>

Yes, Dynamic Views can be added to WorkApps:<\/p>

\n
\n \n \"image.png\"<\/img><\/a>\n <\/div>\n<\/div>\n


<\/p>

\n
\n \n \"image.png\"<\/img><\/a>\n <\/div>\n<\/div>\n

Hope this helps!<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":343,"name":"Add Ons and Integrations","url":"https:\/\/community.smartsheet.com\/categories\/apps-and-integrations","allowedDiscussionTypes":["discussion","question"]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[]},{"discussionID":111449,"type":"question","name":"Form Add Ons?","excerpt":"Are there any additional Add Ons for the Forms feature? Such as adding images directly to your forms, more background options, changing logo size, change in font sizes, etc..? It would be nice to include these features, when sending out surveys to groups using forms.","snippet":"Are there any additional Add Ons for the Forms feature? Such as adding images directly to your forms, more background options, changing logo size, change in font sizes, etc..? It…","categoryID":343,"dateInserted":"2023-10-10T13:48:37+00:00","dateUpdated":null,"dateLastComment":"2023-10-10T15:20:46+00:00","insertUserID":168245,"insertUser":{"userID":168245,"name":"CuriousMind22","url":"https:\/\/community.smartsheet.com\/profile\/CuriousMind22","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-10-10T15:22:40+00:00","banned":0,"punished":0,"private":false,"label":"✭"},"updateUserID":null,"lastUserID":45516,"lastUser":{"userID":45516,"name":"Paul Newcome","title":"","url":"https:\/\/community.smartsheet.com\/profile\/Paul%20Newcome","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/userpics\/082\/nQPUTVFKKWDJ2.jpg","dateLastActive":"2023-10-13T18:23:16+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭✭✭"},"pinned":false,"pinLocation":null,"closed":false,"sink":false,"countComments":1,"countViews":31,"score":null,"hot":3393897563,"url":"https:\/\/community.smartsheet.com\/discussion\/111449\/form-add-ons","canonicalUrl":"https:\/\/community.smartsheet.com\/discussion\/111449\/form-add-ons","format":"Rich","tagIDs":[204],"lastPost":{"discussionID":111449,"commentID":399280,"name":"Re: Form Add Ons?","url":"https:\/\/community.smartsheet.com\/discussion\/comment\/399280#Comment_399280","dateInserted":"2023-10-10T15:20:46+00:00","insertUserID":45516,"insertUser":{"userID":45516,"name":"Paul Newcome","title":"","url":"https:\/\/community.smartsheet.com\/profile\/Paul%20Newcome","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/userpics\/082\/nQPUTVFKKWDJ2.jpg","dateLastActive":"2023-10-13T18:23:16+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭✭✭"}},"breadcrumbs":[{"name":"Home","url":"https:\/\/community.smartsheet.com\/"},{"name":"Get Help","url":"https:\/\/community.smartsheet.com\/categories\/get-help"},{"name":"Add Ons and Integrations","url":"https:\/\/community.smartsheet.com\/categories\/apps-and-integrations"}],"groupID":null,"statusID":3,"attributes":{"question":{"status":"accepted","dateAccepted":"2023-10-10T15:23:21+00:00","dateAnswered":"2023-10-10T15:20:46+00:00","acceptedAnswers":[{"commentID":399280,"body":"

There are not. You may need to look into other form options that either integrate with Smartsheet such as Google forms or utilize the API or potentially Data Shuttle with another form app (depending on exactly how the form app works).<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":343,"name":"Add Ons and Integrations","url":"https:\/\/community.smartsheet.com\/categories\/apps-and-integrations","allowedDiscussionTypes":["discussion","question"]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[{"tagID":204,"urlcode":"forms","name":"Forms"}]}],"initialPaging":{"nextURL":"https:\/\/community.smartsheet.com\/api\/v2\/discussions?page=2&categoryID=343&includeChildCategories=1&type%5B0%5D=Question&excludeHiddenCategories=1&sort=-dateLastComment&limit=3&expand%5B0%5D=all&expand%5B1%5D=-body&expand%5B2%5D=insertUser&expand%5B3%5D=lastUser&status=accepted","prevURL":null,"currentPage":1,"total":706,"limit":3},"title":"Trending Posts","subtitle":null,"description":null,"noCheckboxes":true,"containerOptions":[],"discussionOptions":[]}">

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