Not all recipients are receiving automated emails

David Sprague
David Sprague ✭
edited 08/14/23 inSmartsheet Basics

Hello. I have many sheets with automation and i have one that is giving me an issue. I am getting the above email notice from smartsheets for this one automation on one sheet. I have double checked that the restrictions are set to "Unrestricted". See attachments.

Thank you!

email.png
permissions.png

Any ideas what is happening or how to fix it?

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  • Andrée Starå
    Andrée Starå ✭✭✭✭✭✭
    Answer ✓

    Hi@David Sprague,

    I hope you're well and safe!

    There's a known issue at the moment.

    I'll get back to the post if I can find the thread.

    I hope that helps!

    Be safe, and have a fantastic weekend!

    Best,

    Andrée Starå| Workflow Consultant / CEO @WORK BOLD

    ✅了我的帖子(s)帮助或回答你的问题吗tion or solve your problem? Please support the Community bymarking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

    SMARTSHEET EXPERT CONSULTANT & PARTNER

    https://workbold.com/

    Andrée Starå| Workflow Consultant / CEO @WORK BOLD

    W:www.workbold.com| E:[email protected]| P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

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Hi all (@Vivian_Vivian<\/a>, @Jamila<\/a>, @Tim Starkey<\/a>, @Madeleine Kudritzki<\/a>)<\/p>

Just a note here to say that based on the numerous reports to Support of customer impact, this change has been rolled back to the previous Milestone behaviour: tasks that have 0 duration and start at the end of the day will stay<\/strong> at the end of the day instead of moving over to the next day. <\/p>

Thank you,<\/p>

Genevieve<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":321,"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B","allowedDiscussionTypes":[]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[{"tagID":319,"urlcode":"functionality","name":"functionality"},{"tagID":439,"urlcode":"gantt-view","name":"Gantt View"}]},{"discussionID":109027,"type":"question","name":"CountIfs \/ OR Function for Sheet Summary Formula","excerpt":"Hello, I am trying to create a sheet summary formula that counts status columns if it meets the following criteria. However, I using this OR function doesn't work: =COUNTIFS(Status:Status, \"1. Qualification\", OR(Status:Status, \"2. Proposal \/ Tender\", OR(Status:Status, \"3. Waiting for Deposit\"))) Is there way to achieve…","snippet":"Hello, I am trying to create a sheet summary formula that counts status columns if it meets the following criteria. However, I using this OR function doesn't work:…","categoryID":321,"dateInserted":"2023-08-16T14:30:39+00:00","dateUpdated":null,"dateLastComment":"2023-08-21T13:27:07+00:00","insertUserID":153452,"insertUser":{"userID":153452,"name":"justdan2","url":"https:\/\/community.smartsheet.com\/profile\/justdan2","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-08-21T08:39:03+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭"},"updateUserID":null,"lastUserID":45516,"lastUser":{"userID":45516,"name":"Paul Newcome","title":"","url":"https:\/\/community.smartsheet.com\/profile\/Paul%20Newcome","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/userpics\/082\/nQPUTVFKKWDJ2.jpg","dateLastActive":"2023-08-21T16:21:40+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭✭✭"},"pinned":false,"pinLocation":null,"closed":false,"sink":false,"countComments":9,"countViews":82,"score":null,"hot":3384826066,"url":"https:\/\/community.smartsheet.com\/discussion\/109027\/countifs-or-function-for-sheet-summary-formula","canonicalUrl":"https:\/\/community.smartsheet.com\/discussion\/109027\/countifs-or-function-for-sheet-summary-formula","format":"Rich","tagIDs":[254],"lastPost":{"discussionID":109027,"commentID":391591,"name":"Re: CountIfs \/ OR Function for Sheet Summary Formula","url":"https:\/\/community.smartsheet.com\/discussion\/comment\/391591#Comment_391591","dateInserted":"2023-08-21T13:27:07+00:00","insertUserID":45516,"insertUser":{"userID":45516,"name":"Paul Newcome","title":"","url":"https:\/\/community.smartsheet.com\/profile\/Paul%20Newcome","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/userpics\/082\/nQPUTVFKKWDJ2.jpg","dateLastActive":"2023-08-21T16:21:40+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭✭✭"}},"breadcrumbs":[{"name":"Home","url":"https:\/\/community.smartsheet.com\/"},{"name":"Get Help","url":"https:\/\/community.smartsheet.com\/categories\/get-help"},{"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B"}],"groupID":null,"statusID":3,"attributes":{"question":{"status":"accepted","dateAccepted":"2023-08-21T08:39:59+00:00","dateAnswered":"2023-08-16T15:31:46+00:00","acceptedAnswers":[{"commentID":390903,"body":"

Try this:<\/p>

=COUNTIFS(Status:Status, OR(@cell = \"1. Qualification\", @cell = \"2. Proposal \/ Tender\", @cell = \"3. Waiting for Deposit\"))<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":321,"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B","allowedDiscussionTypes":[]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[{"tagID":254,"urlcode":"Formulas","name":"Formulas"}]},{"discussionID":109146,"type":"question","name":"Identify Workflow from ID?","excerpt":"Good morning, got a random one. Is there any way to identify what sheet or workflow an automation ran from? I got a rogue automation this morning, and I don't know what sheet it lives in. However, I noticed at the bottom of the email, there is an ID number, similar to a sheet or row ID. Is there any way, maybe with the…","snippet":"Good morning, got a random one. Is there any way to identify what sheet or workflow an automation ran from? I got a rogue automation this morning, and I don't know what sheet it…","categoryID":321,"dateInserted":"2023-08-18T14:25:47+00:00","dateUpdated":null,"dateLastComment":"2023-08-19T08:29:31+00:00","insertUserID":137019,"insertUser":{"userID":137019,"name":"Samuel Mueller","title":"","url":"https:\/\/community.smartsheet.com\/profile\/Samuel%20Mueller","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/userpics\/B9G8B70WXQWC\/nKTI46EH9WQOM.jpg","dateLastActive":"2023-08-21T13:37:18+00:00","banned":0,"punished":0,"private":false,"label":"Overachievers"},"updateUserID":null,"lastUserID":161820,"lastUser":{"userID":161820,"name":"Hamza1","title":"Mr","url":"https:\/\/community.smartsheet.com\/profile\/Hamza1","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-08-20T04:58:20+00:00","banned":0,"punished":0,"private":false,"label":"Moderator"},"pinned":false,"pinLocation":null,"closed":false,"sink":false,"countComments":4,"countViews":60,"score":null,"hot":3384804918,"url":"https:\/\/community.smartsheet.com\/discussion\/109146\/identify-workflow-from-id","canonicalUrl":"https:\/\/community.smartsheet.com\/discussion\/109146\/identify-workflow-from-id","format":"Rich","tagIDs":[227,334,448],"lastPost":{"discussionID":109146,"commentID":391519,"name":"Re: Identify Workflow from ID?","url":"https:\/\/community.smartsheet.com\/discussion\/comment\/391519#Comment_391519","dateInserted":"2023-08-19T08:29:31+00:00","insertUserID":161820,"insertUser":{"userID":161820,"name":"Hamza1","title":"Mr","url":"https:\/\/community.smartsheet.com\/profile\/Hamza1","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-08-20T04:58:20+00:00","banned":0,"punished":0,"private":false,"label":"Moderator"}},"breadcrumbs":[{"name":"Home","url":"https:\/\/community.smartsheet.com\/"},{"name":"Get Help","url":"https:\/\/community.smartsheet.com\/categories\/get-help"},{"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B"}],"groupID":null,"statusID":3,"image":{"url":"https:\/\/us.v-cdn.net\/6031209\/uploads\/EYR2B79VH1AY\/image.png","urlSrcSet":{"10":"","300":"","800":"","1200":"","1600":""},"alt":"image.png"},"attributes":{"question":{"status":"accepted","dateAccepted":"2023-08-18T19:37:53+00:00","dateAnswered":"2023-08-18T19:10:30+00:00","acceptedAnswers":[{"commentID":391468,"body":"

Yeah. That does sound like it could take awhile. Haha. And if you knew the sheet I'd, you'd be able to just jump to it in SS instead of needing the api.<\/p>


<\/p>

Maybe a product enhancement request to expand the workflow portion of the api to include the sheet id is in order.<\/p>"},{"commentID":391519,"body":"

Hi @Samuel Mueller<\/a>,<\/p>

To add to Paul’s input, I believe contacting the Support team through the customer support portal <\/a>and providing the workflow ID is the easiest way to get assistance with locating the sheet.<\/p>

Cheers,<\/p>

Hamza<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":321,"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B","allowedDiscussionTypes":[]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[{"tagID":227,"urlcode":"api-and-developers","name":"API and Developers"},{"tagID":334,"urlcode":"automations","name":"Automations"},{"tagID":448,"urlcode":"workflows-in-smartsheet","name":"Workflows in Smartsheet"}]}],"initialPaging":{"nextURL":"https:\/\/community.smartsheet.com\/api\/v2\/discussions?page=2&categoryID=321&includeChildCategories=1&type%5B0%5D=Question&excludeHiddenCategories=1&sort=-hot&limit=3&expand%5B0%5D=all&expand%5B1%5D=-body&expand%5B2%5D=insertUser&expand%5B3%5D=lastUser&status=accepted","prevURL":null,"currentPage":1,"total":4960,"limit":3},"title":"Trending in Smartsheet Basics","subtitle":null,"description":null,"noCheckboxes":true,"containerOptions":[],"discussionOptions":[]}">

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