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Need to Receive Out of Office Replies for Update Requests
I created a Smartsheet to collaborate with a department that is in another facility. The nature of our collaboration can be time-sensitive, and when someone is out of the office we need to know. The process that currently exists is to use email, so we get the automatic notification. However, when I tested this with a Smartsheet Update Request, I obviously didn't get any notification as the email is sent through a separate server.
Are there any work arounds for this? Any plans to incorporate this functionality?
Thanks!
Comments
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Travis EmployeeHi Tim! To confirm, the user has an ‘out of office’ automatic reply set up with their email client but you do not get the automatic reply when you send them an update request? I just tested this with Gmail and it appears to send the follow up email to the email address that sent the email ([email protected]) rather than the Reply To email address (which would be your email address). This behavior is based on how email clients send their follow up emails so there won’t be a setting in Smartsheet to fix this. There are better ways to track users time off/vacation schedules (rather than depending on out of office emails). Here is a discussion where some users outline how they track time off in Smartsheet:https://community.smartsheet.com/discussion/how-can-i-use-smartsheet-track-employee-time-offvacation-schedules
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Thanks, Travis. I'll look into it and see if that helps fix the issue. I appreciate the quick response!
Categories
Right. That was to be inserted in place of the COUNTIFS in your existing formula, but I did forget to add the date piece in.<\/p>
COUNTM(COLLECT([Product Sold]:[Product Sold], Agent:Agent, @cell = Agent@row, Date:Date, @cell = Date@row))<\/p>"},{"commentID":385417,"body":"
Bro! that was it! Thank you, I would not thought to use CountM(Collect for this at all. <\/p>
<\/p>
100% thank you!😁<\/span><\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":322,"name":"Formulas and Functions","url":"https:\/\/community.smartsheet.com\/categories\/formulas-and-functions","allowedDiscussionTypes":[]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[]},{"discussionID":107627,"type":"question","name":"COUNTIFS question, stumped","excerpt":"I'm trying to count how many \"Yes\" is in the column (options are Yes and No). The column name is \"Do you plan to stay overnight May 1st?\" I feel like this is probably simple but I've been stuck on it for 2 weeks. HALP","snippet":"I'm trying to count how many \"Yes\" is in the column (options are Yes and No). 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An Automation like... Run once a month on this day at this time, If project status is active, Notify Project Leader of all rows assigned to them. There doesn't seem to already be a way to group projects by…","snippet":"I want to notify everyone in my \"Project Leader\" column of only their own projects that are active once a month. An Automation like... Run once a month on this day at this time,…","categoryID":322,"dateInserted":"2023-07-14T14:13:22+00:00","dateUpdated":null,"dateLastComment":"2023-07-14T17:20:10+00:00","insertUserID":151431,"insertUser":{"userID":151431,"name":"Geilisa","url":"https:\/\/community.smartsheet.com\/profile\/Geilisa","photoUrl":"https:\/\/aws.smartsheet.com\/storageProxy\/image\/images\/u!1!ZnspmT_we0s!7Ijp-7vLSzs!HbngNM8iINM","dateLastActive":"2023-07-14T17:17:23+00:00","banned":0,"punished":0,"private":false,"label":"✭"},"updateUserID":null,"lastUserID":151431,"lastUser":{"userID":151431,"name":"Geilisa","url":"https:\/\/community.smartsheet.com\/profile\/Geilisa","photoUrl":"https:\/\/aws.smartsheet.com\/storageProxy\/image\/images\/u!1!ZnspmT_we0s!7Ijp-7vLSzs!HbngNM8iINM","dateLastActive":"2023-07-14T17:17:23+00:00","banned":0,"punished":0,"private":false,"label":"✭"},"pinned":false,"pinLocation":null,"closed":false,"sink":false,"countComments":2,"countViews":28,"score":null,"hot":3378700412,"url":"https:\/\/community.smartsheet.com\/discussion\/107619\/automation-for-contact-column-notication-once-month-by-active-for-only-their-projects","canonicalUrl":"https:\/\/community.smartsheet.com\/discussion\/107619\/automation-for-contact-column-notication-once-month-by-active-for-only-their-projects","format":"Rich","lastPost":{"discussionID":107619,"commentID":385346,"name":"Re: Automation for contact column notication, once month by active, for only their projects.","url":"https:\/\/community.smartsheet.com\/discussion\/comment\/385346#Comment_385346","dateInserted":"2023-07-14T17:20:10+00:00","insertUserID":151431,"insertUser":{"userID":151431,"name":"Geilisa","url":"https:\/\/community.smartsheet.com\/profile\/Geilisa","photoUrl":"https:\/\/aws.smartsheet.com\/storageProxy\/image\/images\/u!1!ZnspmT_we0s!7Ijp-7vLSzs!HbngNM8iINM","dateLastActive":"2023-07-14T17:17:23+00:00","banned":0,"punished":0,"private":false,"label":"✭"}},"breadcrumbs":[{"name":"Home","url":"https:\/\/community.smartsheet.com\/"},{"name":"Get Help","url":"https:\/\/community.smartsheet.com\/categories\/get-help"},{"name":"Formulas and Functions","url":"https:\/\/community.smartsheet.com\/categories\/formulas-and-functions"}],"groupID":null,"statusID":3,"attributes":{"question":{"status":"accepted","dateAccepted":"2023-07-14T17:17:54+00:00","dateAnswered":"2023-07-14T14:23:39+00:00","acceptedAnswers":[{"commentID":385281,"body":" You would set your trigger to be date based and then select the option for Custom Recurrence to set up the monthly portion.<\/p> You would use a condition of the Status column being \"Active\" to apply the filter.<\/p> Then the recipient for the Alert would be \"Send To Contacts In A Cell\" and you would select the Project Leader column which will only send rows meeting the previous condition to the appropriate Project Leader(s). So if I am leader on rows 1, 3, and 5 (assuming they are all active), I will only be alerted to rows 1, 3, and 5.<\/p>
<\/p>
![\"image.png\"](\"https:\/\/us.v-cdn.net\/6031209\/uploads\/NZO376RWLNQF\/image.png\")
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