Smartsheet and JIRA integration

JohnSmith
JohnSmith ✭
edited 06/14/22 inAdd Ons and Integrations

Hi,

I have two questions related to Smartsheet and JIRA integrator and I'd like to know if somebody here could help me:

** Question #1:Is it possible to insert a row (automatically) within a parent structure from JIRA integration? For example, suppose I have this smartsheet:

Marketing Team Tasks

Task 1...

Task 2...

Task 3...

IT Team Tasks

Task 1...

Task 2...

Then, I'd like to add a new task ("Task 4") in JIRA to Marketing team and want it "inserted" within correct parent task (below Task 3 from Marketing Team Tasks). Is it possible?

** Question #2:It's almost the same situation described above, but want to insert a new item (eg. an Epic issue) and want it sorted in correct position/row in the smartsheet. For example, suppose I have this:

Type Epic, Task 1

Type Epic, Task 2

Type Epic, Task 3

Type Story, Task 4

Type Story, Task 5

Type Story, Task 6

Type Story, Task 7

然后,我想添加另一个史诗般的issue in JIRA ("Issue 8") and want it inserted together with all other Epic rows. Is it possible?

Thank you,

John

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  • Robert Poddar
    Robert Poddar ✭✭

    Hi John,

    How have you configured your JIRA connector? Is it Automatic (both ways) or Manual (either way)?

    If it configured as Automatic, then whenever a new ticket is created in JIRA and it fulfills the fields criteria that you have mentioned in the JIRA connector, the new ticket will automatically appear at the end of your Smartsheet plan.

    If it is configured as manual, then whenever you click the "Run" button in the JIRA connector, it will then add the new ticket into the Smartsheet plan.

    关于你的问题# 1和# 2问题,如果the JIRA Connector is configured as "Automatic" then you don't have any issues and you can move the ticket to the location where you want it to be. If your JIRA connector is configured as Manual, then whenever you click "Run" button in the JIRA connector, the ticket sequence will change.

    I had faced this issue when i configured by JIRA Connector as Manual, since i wanted the flow from JIRA to Smartsheet. I changed the flow from Manual to Automatic and now i don't have any issue, if i move the ticket in the plan.

    Hope this helps..

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  • JohnSmith
    JohnSmith ✭

    Thank you Roberto for your answer!

    It's configured to perform a two-way automatic updates, but I'd like to know if there's a way to insert new rowautomaticallywithin a parent structure. In the scenario above, I'd like the connector insertautomaticallythe new Issue/Task 4 in the same 'group' of tasks related to the other Marketing Team tasks. Do you know how to do that? Can you give me a hint?

    The second question is about a Sort functionality that I'd like to know if Smartsheet (or the connector) has, and if does, how to perform a sort in the sheet after a new row has inserted.

    Thank you!

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  • Robert Poddar
    Robert Poddar ✭✭

    Hi John

    I don't think it is possible that the JIRA connector will "place" the new ticket automatically within the parent structure. I have noticed that it always places the new ticket at the end of the project plan..

    The "Highlight Changes" option will indicate any changes that are done to the plan. You can track using this option to see which tickets have got added into the plan; hence you wouldn't need any Sort functionality to check out the newly added ticket(s).

    Hope this helps..

    Robert.

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Categories

Hi @Matthew LeMasonry<\/a> <\/p>

No, it currently isn't possible to share the Data Shuttle workflow configuration with another account. The set-up for that workflow is associated with one account. (Please let our Product team know of your feature request by filling in this form, here!)<\/a><\/p>

That said, many team members will be able to trigger<\/em> that workflow, depending on what that trigger is. For example, if the workflow is based on an attachment, any user can upload the attachment for the workflow. Does that make sense?<\/p>

If you are looking to transfer workflows because a user has left the organization, you could potentially update the Primary email address associated with the account that owns the configurations. This will allow you to gain access to the Data Shuttle workflows from the new email. Keep in mind this would need to be an email that does not currently have a Smartsheet account. See: Admin Center: Add, Edit, and Delete Individual Users with User Management<\/a><\/p>

Cheers,<\/p>

Genevieve<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":343,"name":"Add Ons and Integrations","url":"https:\/\/community.smartsheet.com\/categories\/apps-and-integrations","allowedDiscussionTypes":["discussion","question"]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":2},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[]},{"discussionID":107864,"type":"question","name":"Anyone else having issues with Calendar App not Downloading PDF of entire calendar?","excerpt":"I have been on the phone with Smartsheet support this week but we have been unable to figure out what could be causing this issue. I am finding that the Calendar app is only Downloading one page of a PDF, cutting off any information that would be on the subsequent pages. Example below You can see the bottom four lines,…","snippet":"I have been on the phone with Smartsheet support this week but we have been unable to figure out what could be causing this issue. I am finding that the Calendar app is only…","categoryID":343,"dateInserted":"2023-07-20T16:17:45+00:00","dateUpdated":null,"dateLastComment":"2023-07-25T16:28:06+00:00","insertUserID":156581,"insertUser":{"userID":156581,"name":"Macorne","url":"https:\/\/community.smartsheet.com\/profile\/Macorne","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-07-27T17:22:01+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭"},"updateUserID":null,"lastUserID":156581,"lastUser":{"userID":156581,"name":"Macorne","url":"https:\/\/community.smartsheet.com\/profile\/Macorne","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-07-27T17:22:01+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭"},"pinned":false,"pinLocation":null,"closed":false,"sink":false,"countComments":2,"countViews":49,"score":null,"hot":3380173551,"url":"https:\/\/community.smartsheet.com\/discussion\/107864\/anyone-else-having-issues-with-calendar-app-not-downloading-pdf-of-entire-calendar","canonicalUrl":"https:\/\/community.smartsheet.com\/discussion\/107864\/anyone-else-having-issues-with-calendar-app-not-downloading-pdf-of-entire-calendar","format":"Rich","tagIDs":[449],"lastPost":{"discussionID":107864,"commentID":386931,"name":"Re: Anyone else having issues with Calendar App not Downloading PDF of entire calendar?","url":"https:\/\/community.smartsheet.com\/discussion\/comment\/386931#Comment_386931","dateInserted":"2023-07-25T16:28:06+00:00","insertUserID":156581,"insertUser":{"userID":156581,"name":"Macorne","url":"https:\/\/community.smartsheet.com\/profile\/Macorne","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-07-27T17:22:01+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭"}},"breadcrumbs":[{"name":"Home","url":"https:\/\/community.smartsheet.com\/"},{"name":"Get Help","url":"https:\/\/community.smartsheet.com\/categories\/get-help"},{"name":"Add Ons and Integrations","url":"https:\/\/community.smartsheet.com\/categories\/apps-and-integrations"}],"groupID":null,"statusID":3,"image":{"url":"https:\/\/us.v-cdn.net\/6031209\/uploads\/JTO6PBQV26S0\/pdf-cutoff-png.png","urlSrcSet":{"10":"","300":"","800":"","1200":"","1600":""},"alt":"PDF cutoff.PNG"},"attributes":{"question":{"status":"accepted","dateAccepted":"2023-07-25T16:27:54+00:00","dateAnswered":"2023-07-25T12:38:16+00:00","acceptedAnswers":[{"commentID":386813,"body":"

Hey @Macorne<\/a> <\/p>

I checked in with our Support team and they confirmed that two other users had reported a similar behaviour as well. Thank you for your patience and persistence as we looked into this!<\/p>

We've since had confirmation that there has been a fix in the Print behaviour for the Calendar app as of this weekend. Please try again and let us know if this has now been resolved for you. <\/p>

Cheers,<\/p>

Genevieve<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":343,"name":"Add Ons and Integrations","url":"https:\/\/community.smartsheet.com\/categories\/apps-and-integrations","allowedDiscussionTypes":["discussion","question"]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[{"tagID":449,"urlcode":"calendar-app","name":"Calendar App"}]},{"discussionID":72863,"type":"question","name":"Document Builder - date format?","excerpt":"I am trying to generate certificates of completion with document builder and include the date of conferral. No matter how I enter the date into a date field (my preference is \"Friday, January 1, 2021\" as the format), it always enters in the 1\/1\/21 format. Any ideas for getting document builder to fill it correctly?","snippet":"I am trying to generate certificates of completion with document builder and include the date of conferral. No matter how I enter the date into a date field (my preference is…","categoryID":343,"dateInserted":"2020-11-04T23:06:36+00:00","dateUpdated":"2022-06-14T14:37:26+00:00","dateLastComment":"2023-07-21T23:09:55+00:00","insertUserID":128195,"insertUser":{"userID":128195,"name":"Robin Sugiura","url":"https:\/\/community.smartsheet.com\/profile\/Robin%20Sugiura","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-07-07T19:16:47+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭"},"updateUserID":91566,"lastUserID":150391,"lastUser":{"userID":150391,"name":"Rebecca Ortinez","url":"https:\/\/community.smartsheet.com\/profile\/Rebecca%20Ortinez","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-07-26T18:48:36+00:00","banned":0,"punished":0,"private":false,"label":"✭✭"},"pinned":false,"pinLocation":null,"closed":false,"sink":false,"countComments":14,"countViews":793,"score":1,"hot":3294520891,"url":"https:\/\/community.smartsheet.com\/discussion\/72863\/document-builder-date-format","canonicalUrl":"https:\/\/community.smartsheet.com\/discussion\/72863\/document-builder-date-format","format":"Rich","lastPost":{"discussionID":72863,"commentID":386528,"name":"Re: Document Builder - date format?","url":"https:\/\/community.smartsheet.com\/discussion\/comment\/386528#Comment_386528","dateInserted":"2023-07-21T23:09:55+00:00","insertUserID":150391,"insertUser":{"userID":150391,"name":"Rebecca Ortinez","url":"https:\/\/community.smartsheet.com\/profile\/Rebecca%20Ortinez","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-07-26T18:48:36+00:00","banned":0,"punished":0,"private":false,"label":"✭✭"}},"breadcrumbs":[{"name":"Home","url":"https:\/\/community.smartsheet.com\/"},{"name":"Get Help","url":"https:\/\/community.smartsheet.com\/categories\/get-help"},{"name":"Add Ons and Integrations","url":"https:\/\/community.smartsheet.com\/categories\/apps-and-integrations"}],"groupID":null,"statusID":3,"attributes":{"question":{"status":"accepted","dateAccepted":"2020-11-05T09:58:05+00:00","dateAnswered":"2020-11-04T23:19:01+00:00","acceptedAnswers":[{"commentID":267977,"body":"

I figured out a workaround -- if the date is entered in long form in a text column instead of a date column, it populates as entered. <\/p>

Don't know if there is another way to affect the formatting if populating from a date column.<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":343,"name":"Add Ons and Integrations","url":"https:\/\/community.smartsheet.com\/categories\/apps-and-integrations","allowedDiscussionTypes":["discussion","question"]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":1},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[]}],"initialPaging":{"nextURL":"https:\/\/community.smartsheet.com\/api\/v2\/discussions?page=2&categoryID=343&includeChildCategories=1&type%5B0%5D=Question&excludeHiddenCategories=1&sort=-dateLastComment&limit=3&expand%5B0%5D=all&expand%5B1%5D=-body&expand%5B2%5D=insertUser&expand%5B3%5D=lastUser&status=accepted","prevURL":null,"currentPage":1,"total":626,"limit":3},"title":"Trending Posts","subtitle":null,"description":null,"noCheckboxes":true,"containerOptions":[],"discussionOptions":[]}">

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