自动警报和行动——定制“从”email?

tcanelli41471

When we have automated alerts and actions based on triggers the email displays from: Smartsheet Alerts & Actions ([email protected]). Is it possible to customize this?

When I manually send an update request the email display shows as my name via Smartsheet - this is better. Ideally for the automated alerts we'd like to customize the display so people don't overlook the message.

Andrée Starå

Hi,

Unfortunately, it isn't possible to customize it.

Please submit an Enhancement Request when you have a moment.

I think that the manual sent update request shows the name because it's not automated and you are the one sending it. When it's automated there is no way of knowing who the sender is.

I hope this helps you!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

Chelsea Krueger

Hello, are there any updates on this? Are you able to change the display name of the automation emails, so it won't necessarily be from 'firstname lastname via Smartsheet'? Please let me know. Thank you.

Andrée Starå

Hi@Chelsea Krueger

Have a look at this post for information about the recent change and for possible workarounds.

Today the proposed changes to automated update requests \/ notification has now got the OWNER's name in the email.<\/p>

This is causing us absolute chaos.<\/p>

Update requests have been sent out and as they now have the owner’s name (in our case this morning Kirsten Cox) the owner is now receiving lots of emails from people asking questions about the update request.<\/p>

Kirsten, as a licenced user, has created the smartsheet but it is being used and operated by another team member.<\/p>

Kirsten has no involvement in the content but is now inundated with a 100 emails.<\/p>

To add further panic – we currently have 32 smartsheets as a new adopter, Kirsten has created about 4 and I have created all the rest – so I’m likely to be absolutely swamped.<\/p>

Is there any way we can<\/p>

1. Turn it off \/ revert back to from Smartsheet<\/li>
2. Put someone else’s name as showing who the update requests are from (in this example James Potter a team member and free user)<\/li><\/ol>

   Really need urgent help on this matter as just starting a major testing cycle with approximately 400 test plan over the next 10 days and if all update request emails are going to come from the owner….. well just don’t know how we will cope.<\/p>","bodyRaw":"[{\"insert\":\"Today the proposed changes to automated update requests \\\/ notification has now got the OWNER's name in the email.\\nThis is causing us absolute chaos.\\nUpdate requests have been sent out and as they now have the owner’s name (in our case this morning Kirsten Cox) the owner is now receiving lots of emails from people asking questions about the update request.\\nKirsten, as a licenced user, has created the smartsheet but it is being used and operated by another team member.\\nKirsten has no involvement in the content but is now inundated with a 100 emails.\\nTo add further panic – we currently have 32 smartsheets as a new adopter, Kirsten has created about 4 and I have created all the rest – so I’m likely to be absolutely swamped.\\nIs there any way we can\\nTurn it off \\\/ revert back to from Smartsheet\"},{\"attributes\":{\"list\":{\"depth\":0,\"type\":\"ordered\"}},\"insert\":\"\\n\"},{\"insert\":\"Put someone else’s name as showing who the update requests are from (in this example James Potter a team member and free user)\"},{\"attributes\":{\"list\":{\"depth\":0,\"type\":\"ordered\"}},\"insert\":\"\\n\"},{\"insert\":\"Really need urgent help on this matter as just starting a major testing cycle with approximately 400 test plan over the next 10 days and if all update request emails are going to come from the owner….. well just don’t know how we will cope.\\n\"}]","format":"rich","dateInserted":"2020-04-17T13:18:11+00:00","insertUser":{"userID":117294,"name":"SueinSpain","title":"Business Analyst","url":"https:\/\/community.smartsheet.com\/profile\/SueinSpain","photoUrl":"https:\/\/aws.smartsheet.com\/storageProxy\/image\/images\/u!1!u7DUl-9NpGY!!6ZDtfnFmfzH","dateLastActive":"2023-08-14T13:14:30+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭✭"},"displayOptions":{"showUserLabel":false,"showCompactUserInfo":true,"showDiscussionLink":true,"showPostLink":true,"showCategoryLink":false,"renderFullContent":false,"expandByDefault":false},"url":"https:\/\/community.smartsheet.com\/discussion\/67525\/upcoming-changes-to-our-automated-notifications-live-today-17th-april-2020","embedType":"quote","name":"Upcoming changes to our automated notifications - live today 17th April 2020"}"> https://community.smartsheet.com/discussion/67525/upcoming-changes-to-our-automated-notifications-live-today-17th-april-2020

Would any of those options work/help?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå| Workflow Consultant / CEO @WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community bymarking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!