Integration with ServiceNow, the ITSM tool

Dale Murphy ✭✭✭✭✭✭

08/27/19 edited 12/09/19 inAPI & Developers

We use Servicenow for technical incident management. Some incidents evolve into work packages for specific tech teams. These teams use SmartSheet for task management. So migrating an incident in ServiceNow to an action item in SmartSheet would be handy.

Anyone done that?

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Andrée Starå ✭✭✭✭✭✭

08/27/19 edited 08/27/19

Hi,

This might help!

//www.santa-greenland.com/marketplace/apps/servicenow

Hope that helps!

有一个足总ntastic day!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

SMARTSHEET EXPERT CONSULTANT & PARTNER

https://workbold.com/

Andrée Starå| Workflow Consultant / CEO @WORK BOLD

W:www.workbold.com| E:[email protected]| P: +46 (0) - 72 - 510 99 35

Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

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@Neil Watson<\/a> You should be able to use the LOWER function for evaluation but still output the version that includes caps.<\/p>

=IFERROR(INDEX(DISTINCT(LOWER(<\/strong>COLLECT(.....................))<\/strong>), 1), \"//www.santa-greenland.com/community/discussion/56361/\")<\/p>

<\/p>

I haven't tested it yet, but I feel like it should work.<\/p>"},{"commentID":386435,"body":"

Right. There are already a number of posts here in the community detailing how to pull a distinct or unique list from another sheet via formula. It usually involves the formula above without the LOWER function. The number 1 would output the first distinct value. Changing that to a 2 will output the second distinct value, so on and so forth. I usually use a helper column with the numbers manually entered so I can apply it as a column formula.<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":320,"name":"API & Developers","url":"https:\/\/community.smartsheet.com\/categories\/api-developers","allowedDiscussionTypes":[]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[{"tagID":369,"urlcode":"bridge-by-smartsheet","name":"Bridge"}]},{"discussionID":107674,"type":"question","name":"API PUT and Body help for Cell link from a cell in sheet \"a\" to sheet \"b\"","excerpt":"I am having trouble linking a cell from sheet a to b. I am new to using API and possibly just getting the call wrong? or the body. Any help would be appreciated. PUT: https:\/\/api.smartsheet.com\/2.0\/sheets\/4098048888098692\/rows\/1370574824361860\/cells\/259016080 Body: { \"cells\": [ { \"linkinFromCell\": {…","snippet":"I am having trouble linking a cell from sheet a to b. I am new to using API and possibly just getting the call wrong? or the body. Any help would be appreciated. PUT:…","categoryID":320,"dateInserted":"2023-07-17T16:23:24+00:00","dateUpdated":"2023-07-18T10:24:44+00:00","dateLastComment":"2023-07-18T16:45:05+00:00","insertUserID":135530,"insertUser":{"userID":135530,"name":"Carlo Rodriguez","url":"https:\/\/community.smartsheet.com\/profile\/Carlo%20Rodriguez","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-07-21T15:50:31+00:00","banned":0,"punished":0,"private":false,"label":"✭✭"},"updateUserID":91566,"lastUserID":135530,"lastUser":{"userID":135530,"name":"Carlo Rodriguez","url":"https:\/\/community.smartsheet.com\/profile\/Carlo%20Rodriguez","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-07-21T15:50:31+00:00","banned":0,"punished":0,"private":false,"label":"✭✭"},"pinned":false,"pinLocation":null,"closed":false,"sink":false,"countComments":2,"countViews":51,"score":null,"hot":3379310909,"url":"https:\/\/community.smartsheet.com\/discussion\/107674\/api-put-and-body-help-for-cell-link-from-a-cell-in-sheet-a-to-sheet-b","canonicalUrl":"https:\/\/community.smartsheet.com\/discussion\/107674\/api-put-and-body-help-for-cell-link-from-a-cell-in-sheet-a-to-sheet-b","format":"Rich","tagIDs":[472,563],"lastPost":{"discussionID":107674,"commentID":385785,"name":"Re: API PUT and Body help for Cell link from a cell in sheet \"a\" to sheet \"b\"","url":"https:\/\/community.smartsheet.com\/discussion\/comment\/385785#Comment_385785","dateInserted":"2023-07-18T16:45:05+00:00","insertUserID":135530,"insertUser":{"userID":135530,"name":"Carlo Rodriguez","url":"https:\/\/community.smartsheet.com\/profile\/Carlo%20Rodriguez","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-07-21T15:50:31+00:00","banned":0,"punished":0,"private":false,"label":"✭✭"}},"breadcrumbs":[{"name":"Home","url":"https:\/\/community.smartsheet.com\/"},{"name":"Get Help","url":"https:\/\/community.smartsheet.com\/categories\/get-help"},{"name":"API & Developers","url":"https:\/\/community.smartsheet.com\/categories\/api-developers"}],"groupID":null,"statusID":3,"attributes":{"question":{"status":"accepted","dateAccepted":"2023-07-18T16:45:08+00:00","dateAnswered":"2023-07-18T11:38:00+00:00","acceptedAnswers":[{"commentID":385713,"body":"

Hey @Carlo Rodriguez<\/a> <\/p>

This is how I've successfully added a cell-link using the API:<\/p>

<\/p>

PUT (with the destination sheet data): <\/p>

https:\/\/api.smartsheet.com\/2.0\/sheets\/XXXX\/rows\/X<\/a>XXX<\/p>

<\/p>

Body (with the source sheet data, but the initial ColumnID from the destination sheet to show where to put the link):<\/p>

{\n  \"cells\": [\n    {\n      \"columnId\": 11111,\n            \"value\": null,\n            \"linkInFromCell\": {\n                \"sheetId\": 22222,\n                \"rowId\": 33333,\n                \"columnId\": 44444\n            }\n    }\n     ]\n}\n<\/pre>
<\/p>
Let me know if this works for you!<\/p>
Cheers,<\/p>
Genevieve<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":320,"name":"API & Developers","url":"https:\/\/community.smartsheet.com\/categories\/api-developers","allowedDiscussionTypes":[]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[{"tagID":472,"urlcode":"cell-linking","name":"Cell linking"},{"tagID":563,"urlcode":"api","name":"API"}]},{"discussionID":107600,"type":"question","name":"Drop Downs - Can a Response Trigger the Cell to Change Color?","excerpt":"Hello, Is there a functionality whereby a cell changes color when someone chooses a drop-down choice? For example, my drop-down choices are: Paid Overdue Sent Is there a way to trigger the cell to change to Green if 'Paid' is chosen, Red if 'overdue' is chosen, and Blue if 'Sent' is chosen? I know there are rules I can…","snippet":"Hello, Is there a functionality whereby a cell changes color when someone chooses a drop-down choice? For example, my drop-down choices are: Paid Overdue Sent Is there a way to…","categoryID":320,"dateInserted":"2023-07-13T22:02:54+00:00","dateUpdated":"2023-07-13T22:14:14+00:00","dateLastComment":"2023-07-13T22:25:34+00:00","insertUserID":163335,"insertUser":{"userID":163335,"name":"Stef Seaker","title":"Director of Operations","url":"https:\/\/community.smartsheet.com\/profile\/Stef%20Seaker","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-07-28T19:36:08+00:00","banned":0,"punished":0,"private":false,"label":"✭"},"updateUserID":163335,"lastUserID":161714,"lastUser":{"userID":161714,"name":"Carson Penticuff","url":"https:\/\/community.smartsheet.com\/profile\/Carson%20Penticuff","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/userpics\/B0Q390EZX8XK\/nBGT0U1689CN6.jpg","dateLastActive":"2023-07-28T19:50:47+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭✭"},"pinned":false,"pinLocation":null,"closed":false,"sink":false,"countComments":1,"countViews":57,"score":null,"hot":3378573508,"url":"https:\/\/community.smartsheet.com\/discussion\/107600\/drop-downs-can-a-response-trigger-the-cell-to-change-color","canonicalUrl":"https:\/\/community.smartsheet.com\/discussion\/107600\/drop-downs-can-a-response-trigger-the-cell-to-change-color","format":"Rich","lastPost":{"discussionID":107600,"commentID":385173,"name":"Re: Drop Downs - Can a Response Trigger the Cell to Change Color?","url":"https:\/\/community.smartsheet.com\/discussion\/comment\/385173#Comment_385173","dateInserted":"2023-07-13T22:25:34+00:00","insertUserID":161714,"insertUser":{"userID":161714,"name":"Carson Penticuff","url":"https:\/\/community.smartsheet.com\/profile\/Carson%20Penticuff","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/userpics\/B0Q390EZX8XK\/nBGT0U1689CN6.jpg","dateLastActive":"2023-07-28T19:50:47+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭✭"}},"breadcrumbs":[{"name":"Home","url":"https:\/\/community.smartsheet.com\/"},{"name":"Get Help","url":"https:\/\/community.smartsheet.com\/categories\/get-help"},{"name":"API & Developers","url":"https:\/\/community.smartsheet.com\/categories\/api-developers"}],"groupID":null,"statusID":3,"attributes":{"question":{"status":"accepted","dateAccepted":"2023-07-26T22:11:46+00:00","dateAnswered":"2023-07-13T22:25:34+00:00","acceptedAnswers":[{"commentID":385173,"body":"
Here is the basic process to conditionally format the background of a cell based on its contents. In this scenario, you would need to setup three format options, one for each color\/selection.<\/p>\n    \n        \n            <\/img><\/a>\n    <\/div>\n<\/div>\n\n    \n        \n            <\/img><\/a>\n    <\/div>\n<\/div>\n\n    \n        \n            <\/img><\/a>\n    <\/div>\n<\/div>\n\n    \n        \n            <\/img><\/a>\n    <\/div>\n<\/div>\n\n    \n        \n            <\/img><\/a>\n    <\/div>\n<\/div>\n
<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":320,"name":"API & Developers","url":"https:\/\/community.smartsheet.com\/categories\/api-developers","allowedDiscussionTypes":[]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[]}],"initialPaging":{"nextURL":"https:\/\/community.smartsheet.com\/api\/v2\/discussions?page=2&categoryID=320&includeChildCategories=1&type%5B0%5D=Question&excludeHiddenCategories=1&sort=-hot&limit=3&expand%5B0%5D=all&expand%5B1%5D=-body&expand%5B2%5D=insertUser&expand%5B3%5D=lastUser&status=accepted","prevURL":null,"currentPage":1,"total":207,"limit":3},"title":"Trending in API & Developers","subtitle":null,"description":null,"noCheckboxes":true,"containerOptions":[],"discussionOptions":[]}">