Weekly Volume Maximums
Hey all!
I am wanting to create an availability calendar for our call center. We can only accept about 200 calls/week. The goal is to auto-sum the daily volume column for a week period and to set a condition that notifies sheet viewers that we are unavailable to accept anymore calls that week if it is over the 200 call maximum.
Is there a way to do this?
Answers
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Paul Newcome ✭✭✭✭✭✭To determine how many calls you have remaining, you could use a formula along the lines of
=200 - COUNTIFS([Date Column]:[Date Column], IFERROR(WEEKNUMBER(@cell), 0) = WEEKNUMBER(TODAY()))
This counts how many calls were made in the current week and subtracts it from 200. From there you could set up an automation that is triggered when this number reaches 0.
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Replace [Employee] if your column has a difference name. This will essentially generate a list of distinct entries and then count them.<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":322,"name":"Formulas and Functions","url":"https:\/\/community.smartsheet.com\/categories\/formulas-and-functions","allowedDiscussionTypes":[]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[{"tagID":254,"urlcode":"Formulas","name":"Formulas"}]},{"discussionID":109307,"type":"question","name":"Show approval status based on # of approvals vs. denials","excerpt":"I'm looking for a formula that will show \"Yes\", \"Hold\", or \"No\" based on # of approvals. There are 6 total approvals needed, if all 6 approve, then the Approved column would show \"Yes\". If there is 1 or more denials, then the Approved column would show \"No\". If the total of the columns don't equal to 6, then the Approved…","snippet":"I'm looking for a formula that will show \"Yes\", \"Hold\", or \"No\" based on # of approvals. There are 6 total approvals needed, if all 6 approve, then the Approved column would show…","categoryID":322,"dateInserted":"2023-08-22T21:20:12+00:00","dateUpdated":null,"dateLastComment":"2023-08-22T22:04:40+00:00","insertUserID":96646,"insertUser":{"userID":96646,"name":"@SPark","url":"https:\/\/community.smartsheet.com\/profile\/%40SPark","photoUrl":"https:\/\/aws.smartsheet.com\/storageProxy\/image\/images\/u!1!co_Wh_2S-n4!ZAPZGbmgZrw!TRZYwfjvFdi","dateLastActive":"2023-08-22T22:57:22+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭"},"updateUserID":null,"lastUserID":96646,"lastUser":{"userID":96646,"name":"@SPark","url":"https:\/\/community.smartsheet.com\/profile\/%40SPark","photoUrl":"https:\/\/aws.smartsheet.com\/storageProxy\/image\/images\/u!1!co_Wh_2S-n4!ZAPZGbmgZrw!TRZYwfjvFdi","dateLastActive":"2023-08-22T22:57:22+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭"},"pinned":false,"pinLocation":null,"closed":false,"sink":false,"countComments":2,"countViews":28,"score":null,"hot":3385482292,"url":"https:\/\/community.smartsheet.com\/discussion\/109307\/show-approval-status-based-on-of-approvals-vs-denials","canonicalUrl":"https:\/\/community.smartsheet.com\/discussion\/109307\/show-approval-status-based-on-of-approvals-vs-denials","format":"Rich","lastPost":{"discussionID":109307,"commentID":392022,"name":"Re: Show approval status based on # of approvals vs. denials","url":"https:\/\/community.smartsheet.com\/discussion\/comment\/392022#Comment_392022","dateInserted":"2023-08-22T22:04:40+00:00","insertUserID":96646,"insertUser":{"userID":96646,"name":"@SPark","url":"https:\/\/community.smartsheet.com\/profile\/%40SPark","photoUrl":"https:\/\/aws.smartsheet.com\/storageProxy\/image\/images\/u!1!co_Wh_2S-n4!ZAPZGbmgZrw!TRZYwfjvFdi","dateLastActive":"2023-08-22T22:57:22+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭"}},"breadcrumbs":[{"name":"Home","url":"https:\/\/community.smartsheet.com\/"},{"name":"Get Help","url":"https:\/\/community.smartsheet.com\/categories\/get-help"},{"name":"Formulas and Functions","url":"https:\/\/community.smartsheet.com\/categories\/formulas-and-functions"}],"groupID":null,"statusID":3,"image":{"url":"https:\/\/us.v-cdn.net\/6031209\/uploads\/AJ5OBZXXQRAU\/2820-29-intake-smartsheet-com-2023-08-22-14-16-38.png","urlSrcSet":{"10":"","300":"","800":"","1200":"","1600":""},"alt":"(20) Intake - Smartsheet.com 2023-08-22 14-16-38.png"},"attributes":{"question":{"status":"accepted","dateAccepted":"2023-08-22T22:04:29+00:00","dateAnswered":"2023-08-22T21:36:22+00:00","acceptedAnswers":[{"commentID":392011,"body":"
Something like this: =IF([Approval Count]@row = 6, \"Yes\", IF([Denied Count]@row >= 1, \"No\", \"Hold\"))<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":322,"name":"Formulas and Functions","url":"https:\/\/community.smartsheet.com\/categories\/formulas-and-functions","allowedDiscussionTypes":[]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[]},{"discussionID":109287,"type":"question","name":"Formula help","excerpt":"=IF([WD Schematic End]@row = \"n\/a\", 0, IF([WD Schematic End]@row > [STR Schematic End]@row, 1, 0)) Above formula meant to trigger a red flag if the WD & STR Schematic End dates do not match. The formula I wrote is pulling back 'invalid' ... I am missing something and cannot figure out what!","snippet":"=IF([WD Schematic End]@row = \"n\/a\", 0, IF([WD Schematic End]@row > [STR Schematic End]@row, 1, 0)) Above formula meant to trigger a red flag if the WD & STR Schematic End dates do…","categoryID":322,"dateInserted":"2023-08-22T17:45:32+00:00","dateUpdated":null,"dateLastComment":"2023-08-22T18:30:00+00:00","insertUserID":157887,"insertUser":{"userID":157887,"name":"holli.nunn","url":"https:\/\/community.smartsheet.com\/profile\/holli.nunn","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-08-22T18:29:36+00:00","banned":0,"punished":0,"private":false,"label":"✭"},"updateUserID":null,"lastUserID":157887,"lastUser":{"userID":157887,"name":"holli.nunn","url":"https:\/\/community.smartsheet.com\/profile\/holli.nunn","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-08-22T18:29:36+00:00","banned":0,"punished":0,"private":false,"label":"✭"},"pinned":false,"pinLocation":null,"closed":false,"sink":false,"countComments":2,"countViews":26,"score":null,"hot":3385456532,"url":"https:\/\/community.smartsheet.com\/discussion\/109287\/formula-help","canonicalUrl":"https:\/\/community.smartsheet.com\/discussion\/109287\/formula-help","format":"Rich","tagIDs":[254],"lastPost":{"discussionID":109287,"commentID":391947,"name":"Re: Formula help","url":"https:\/\/community.smartsheet.com\/discussion\/comment\/391947#Comment_391947","dateInserted":"2023-08-22T18:30:00+00:00","insertUserID":157887,"insertUser":{"userID":157887,"name":"holli.nunn","url":"https:\/\/community.smartsheet.com\/profile\/holli.nunn","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-08-22T18:29:36+00:00","banned":0,"punished":0,"private":false,"label":"✭"}},"breadcrumbs":[{"name":"Home","url":"https:\/\/community.smartsheet.com\/"},{"name":"Get Help","url":"https:\/\/community.smartsheet.com\/categories\/get-help"},{"name":"Formulas and Functions","url":"https:\/\/community.smartsheet.com\/categories\/formulas-and-functions"}],"groupID":null,"statusID":3,"image":{"url":"https:\/\/us.v-cdn.net\/6031209\/uploads\/DLAV2H53BW86\/image.png","urlSrcSet":{"10":"","300":"","800":"","1200":"","1600":""},"alt":"image.png"},"attributes":{"question":{"status":"accepted","dateAccepted":"2023-08-22T18:29:34+00:00","dateAnswered":"2023-08-22T18:25:02+00:00","acceptedAnswers":[{"commentID":391943,"body":"
Give this a try:<\/p>
=IF([WD Schematic End]@row = \"n\/a\", 0, IF([WD Schematic End]@row <> [STR Schematic End]@row, 1, 0))<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":322,"name":"Formulas and Functions","url":"https:\/\/community.smartsheet.com\/categories\/formulas-and-functions","allowedDiscussionTypes":[]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[{"tagID":254,"urlcode":"Formulas","name":"Formulas"}]}],"initialPaging":{"nextURL":"https:\/\/community.smartsheet.com\/api\/v2\/discussions?page=2&categoryID=322&includeChildCategories=1&type%5B0%5D=Question&excludeHiddenCategories=1&sort=-hot&limit=3&expand%5B0%5D=all&expand%5B1%5D=-body&expand%5B2%5D=insertUser&expand%5B3%5D=lastUser&status=accepted","prevURL":null,"currentPage":1,"total":10000,"limit":3},"title":"Trending in Formulas and Functions ","subtitle":null,"description":null,"noCheckboxes":true,"containerOptions":[],"discussionOptions":[]}">
