Customize "From" sender for alerts

Trish Harrison
Trish Harrison ✭
inSmartsheet Basics

It looks like on April 17 Smartsheets changed the "From" address for automated alerts from "Smartsheet Automation" to the spreadsheet owner name.

//www.santa-greenland.com/content-center/product-news/release-notes/personalized-sender-name-and-reply-notification-emails

This has caused a lot of confusion for our team. Is there any way to change the "From" sender for messages? Perhaps it could be specified in the alert settings? That would be awesome.

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\n \n https:\/\/community.smartsheet.com\/discussion\/108880\/recover-a-row-that-was-accidentally-moved-then-deleted\n <\/a>\n<\/div>\n

Hey @GlennJo<\/a>,<\/p>

the sheet should be available in the owner of the sheet, deleted files. If it is specifically a row of data that was deleted, you can try checking the activity log to see if it shows the removed data there.<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":321,"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B","allowedDiscussionTypes":[]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[]},{"discussionID":108822,"type":"question","name":"Activity Log | Rows Deleted Filter","excerpt":"I've got a conundrum on my hands where a record has gone missing. In the Activity Log, I'm able to find the record of when it was created. However, there is nothing I'm seeing indicating that it was deleted (even though the Activity Log doesn't have a specific filter for this, I traced through the log for the past 11 days…","snippet":"I've got a conundrum on my hands where a record has gone missing. In the Activity Log, I'm able to find the record of when it was created. However, there is nothing I'm seeing…","categoryID":321,"dateInserted":"2023-08-10T21:46:08+00:00","dateUpdated":null,"dateLastComment":"2023-08-10T22:01:16+00:00","insertUserID":121055,"insertUser":{"userID":121055,"name":"Jake Gustafson","title":"","url":"https:\/\/community.smartsheet.com\/profile\/Jake%20Gustafson","photoUrl":"https:\/\/aws.smartsheet.com\/storageProxy\/image\/images\/u!1!-lnW91tuGTw!bO9UmyNQSXQ!WUYBUm0HF6t","dateLastActive":"2023-08-11T20:29:49+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭✭✭"},"updateUserID":null,"lastUserID":121055,"lastUser":{"userID":121055,"name":"Jake Gustafson","title":"","url":"https:\/\/community.smartsheet.com\/profile\/Jake%20Gustafson","photoUrl":"https:\/\/aws.smartsheet.com\/storageProxy\/image\/images\/u!1!-lnW91tuGTw!bO9UmyNQSXQ!WUYBUm0HF6t","dateLastActive":"2023-08-11T20:29:49+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭✭✭"},"pinned":false,"pinLocation":null,"closed":false,"sink":false,"countComments":2,"countViews":37,"score":null,"hot":3383410044,"url":"https:\/\/community.smartsheet.com\/discussion\/108822\/activity-log-rows-deleted-filter","canonicalUrl":"https:\/\/community.smartsheet.com\/discussion\/108822\/activity-log-rows-deleted-filter","format":"Rich","tagIDs":[447],"lastPost":{"discussionID":108822,"commentID":390131,"name":"Re: Activity Log | Rows Deleted Filter","url":"https:\/\/community.smartsheet.com\/discussion\/comment\/390131#Comment_390131","dateInserted":"2023-08-10T22:01:16+00:00","insertUserID":121055,"insertUser":{"userID":121055,"name":"Jake Gustafson","title":"","url":"https:\/\/community.smartsheet.com\/profile\/Jake%20Gustafson","photoUrl":"https:\/\/aws.smartsheet.com\/storageProxy\/image\/images\/u!1!-lnW91tuGTw!bO9UmyNQSXQ!WUYBUm0HF6t","dateLastActive":"2023-08-11T20:29:49+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭✭✭"}},"breadcrumbs":[{"name":"Home","url":"https:\/\/community.smartsheet.com\/"},{"name":"Get Help","url":"https:\/\/community.smartsheet.com\/categories\/get-help"},{"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B"}],"groupID":null,"statusID":3,"image":{"url":"https:\/\/us.v-cdn.net\/6031209\/uploads\/SIFFD1TSN3Q6\/image.png","urlSrcSet":{"10":"","300":"","800":"","1200":"","1600":""},"alt":"image.png"},"attributes":{"question":{"status":"accepted","dateAccepted":"2023-08-10T22:01:20+00:00","dateAnswered":"2023-08-10T22:01:16+00:00","acceptedAnswers":[{"commentID":390131,"body":"

Ok, I found it. Classic case of submit something for help, then find the answer. I think what may have happened previously, is that I turned on all the filters, but since there isn't one for a Deleted Row, maybe the Deleted Row was hidden. When I came back, I didn't click anything on the filters for the Activity Log and when scrolling through looking for the 'magic' delete word, I found the record I was looking for.<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":321,"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B","allowedDiscussionTypes":[]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[{"tagID":447,"urlcode":"activity-log","name":"Activity Log"}]},{"discussionID":108801,"type":"question","name":"Adding users to our account if they are already licensed on another account","excerpt":"Hiya, Couldn't find an answer to my exact question, so hoping someone can help. I am working with an external client to my company, and need to add them to our account on paid licenses. 1) Can I add them to our account if they have a different email address to our company? 2) If they already have an existing licensed…","snippet":"Hiya, Couldn't find an answer to my exact question, so hoping someone can help. I am working with an external client to my company, and need to add them to our account on paid…","categoryID":321,"dateInserted":"2023-08-10T16:26:57+00:00","dateUpdated":null,"dateLastComment":"2023-08-10T17:22:07+00:00","insertUserID":128877,"insertUser":{"userID":128877,"name":"Holly Benjamin","url":"https:\/\/community.smartsheet.com\/profile\/Holly%20Benjamin","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-08-10T17:23:19+00:00","banned":0,"punished":0,"private":false,"label":"✭✭"},"updateUserID":null,"lastUserID":45516,"lastUser":{"userID":45516,"name":"Paul Newcome","title":"","url":"https:\/\/community.smartsheet.com\/profile\/Paul%20Newcome","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/userpics\/082\/nQPUTVFKKWDJ2.jpg","dateLastActive":"2023-08-11T20:31:01+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭✭✭"},"pinned":false,"pinLocation":null,"closed":false,"sink":false,"countComments":1,"countViews":29,"score":null,"hot":3383373544,"url":"https:\/\/community.smartsheet.com\/discussion\/108801\/adding-users-to-our-account-if-they-are-already-licensed-on-another-account","canonicalUrl":"https:\/\/community.smartsheet.com\/discussion\/108801\/adding-users-to-our-account-if-they-are-already-licensed-on-another-account","format":"Rich","tagIDs":[543],"lastPost":{"discussionID":108801,"commentID":390085,"name":"Re: Adding users to our account if they are already licensed on another account","url":"https:\/\/community.smartsheet.com\/discussion\/comment\/390085#Comment_390085","dateInserted":"2023-08-10T17:22:07+00:00","insertUserID":45516,"insertUser":{"userID":45516,"name":"Paul Newcome","title":"","url":"https:\/\/community.smartsheet.com\/profile\/Paul%20Newcome","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/userpics\/082\/nQPUTVFKKWDJ2.jpg","dateLastActive":"2023-08-11T20:31:01+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭✭✭"}},"breadcrumbs":[{"name":"Home","url":"https:\/\/community.smartsheet.com\/"},{"name":"Get Help","url":"https:\/\/community.smartsheet.com\/categories\/get-help"},{"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B"}],"groupID":null,"statusID":3,"attributes":{"question":{"status":"accepted","dateAccepted":"2023-08-10T17:23:30+00:00","dateAnswered":"2023-08-10T17:22:07+00:00","acceptedAnswers":[{"commentID":390085,"body":"

They can be added if they use a different domain.<\/p>


<\/p>

If they are licensed on another account, they would need to either be first removed from that account (can cause some logistical headaches) or added as an unlicensed user on your account.<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":321,"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B","allowedDiscussionTypes":[]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[{"tagID":543,"urlcode":"licensed-users","name":"licensed users"}]}],"initialPaging":{"nextURL":"https:\/\/community.smartsheet.com\/api\/v2\/discussions?page=2&categoryID=321&includeChildCategories=1&type%5B0%5D=Question&excludeHiddenCategories=1&sort=-hot&limit=3&expand%5B0%5D=all&expand%5B1%5D=-body&expand%5B2%5D=insertUser&expand%5B3%5D=lastUser&status=accepted","prevURL":null,"currentPage":1,"total":4940,"limit":3},"title":"Trending in Smartsheet Basics","subtitle":null,"description":null,"noCheckboxes":true,"containerOptions":[],"discussionOptions":[]}">

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