Workflow not sending emails

Gary Norton

I have a very simple workflow that is not sending email when rows are added. I have been testing with me doing the entry and I don't get emails. My notifications and Automation Permissions are correctly set.

Can anyone provide insight or suggestions?

Andrée Starå

Hi@Gary Norton

Do you receive the notification in Smartsheet, or don’t you receive those either?

I hope that helps!

Be safe and have a fantastic weekend!

Best,

Andrée Starå

Workflow Consultant / CEO @WORK BOLD

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Gary Norton

Perhaps it was on the Smartsheet server side early Sunday morning it was not working but it is now.

Andrée Starå

@Gary Norton

Excellent!

Let me know if that isn't the case, and I'd be happy to help!

✅Please help the Community by marking your postwiththe accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Nataly Hart

HI

I am having the exact problem. Any help would be greatly appreciated. I am getting the alerts within Smartsheet but not the emails.

Andrée Starå

Hi@Nataly Hart

I answered in you other post.I've pasted the answer below.

First, make sure that you have allowed yourself to receive notifications properly in your Personal Settings (circle/profile in the upper right corner) and secondly check the Permission setting for the Automations. (cog in the top right corner in the Automation overview)

If the settings are ok.

Do you get the email alerts for other notifications from Smartsheet?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community bymarking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Daniel Pearson

I am getting this same problem. I have all settings set up properly to allow emailed updates, even when I make changes. I am receiving notifications within Smartsheet, usually, but no emails are going out to anyone.

Andrée Starå

Hi@Daniel Pearson

Have a look at this post for information on recent changes to email domains that might be why it is not working.

Hi Smartsheet Community, <\/p>

In the coming weeks, we will start a transition to begin using three new email subdomains to send emails generated by our Smartsheet app; such as automated workflows, sharing, conversation notifications and password resets. <\/p>

We are making this change to follow the email sending best practice of having separate subdomain names for each distinct sending purpose, which will provide you and your team a better email filtering experience. <\/p>

We expect this transition to take about a month, during which you will see emails from the three new domains listed below, and the old domain smartsheet.com. After the transition is over, emails generated by the Smartsheet app will no longer be sent from the main smartsheet.com domain, but please keep that domain on your trusted sender list as well. <\/p>

We request that if you have a list of trusted sender domains, please add these new domains, or work with your IT department to get them added:  <\/strong><\/p>

• app.smartsheet.com <\/strong>- for notifications such as automated workflows, sharing, and conversations<\/li>
• info.smartsheet.com <\/strong>- for system emails such as password resets and payment notifications<\/li>
• system.smartsheet.com <\/strong>- for welcome emails and daily mail <\/li><\/ul>

  Adding these new domains as trusted senders will ensure you continue to receive important email notifications from the Smartsheet app to your inbox going forward, and ensure they won’t end up in your spam folder or blocked by spam filters. <\/p>

  If you have any questions, please fill out this form<\/a> or comment on this post. Learn more by checking out the “Not Receiving Email from Smartsheet” section of this help article<\/a>. <\/p>

  Thank you!<\/p>","bodyRaw":"[{\"insert\":\"Hi Smartsheet Community, \\n\\nIn the coming weeks, we will start a transition to begin using three new email subdomains to send emails generated by our Smartsheet app; such as automated workflows, sharing, conversation notifications and password resets. \\n\\nWe are making this change to follow the email sending best practice of having separate subdomain names for each distinct sending purpose, which will provide you and your team a better email filtering experience. \\n\\nWe expect this transition to take about a month, during which you will see emails from the three new domains listed below, and the old domain smartsheet.com. After the transition is over, emails generated by the Smartsheet app will no longer be sent from the main smartsheet.com domain, but please keep that domain on your trusted sender list as well. \\n\\n\"},{\"attributes\":{\"bold\":true},\"insert\":\"We request that if you have a list of trusted sender domains, please add these new domains, or work with your IT department to get them added:  \"},{\"insert\":\"\\n\"},{\"attributes\":{\"bold\":true},\"insert\":\"app.smartsheet.com \"},{\"insert\":\"- for notifications such as automated workflows, sharing, and conversations\"},{\"attributes\":{\"list\":{\"depth\":0,\"type\":\"bullet\"}},\"insert\":\"\\n\"},{\"attributes\":{\"bold\":true},\"insert\":\"info.smartsheet.com \"},{\"insert\":\"- for system emails such as password resets and payment notifications\"},{\"attributes\":{\"list\":{\"depth\":0,\"type\":\"bullet\"}},\"insert\":\"\\n\"},{\"attributes\":{\"bold\":true},\"insert\":\"system.smartsheet.com \"},{\"insert\":\"- for welcome emails and daily mail \"},{\"attributes\":{\"list\":{\"depth\":0,\"type\":\"bullet\"}},\"insert\":\"\\n\"},{\"insert\":\"\\nAdding these new domains as trusted senders will ensure you continue to receive important email notifications from the Smartsheet app to your inbox going forward, and ensure they won’t end up in your spam folder or blocked by spam filters. \\n\\nIf you have any questions, please fill out this \"},{\"attributes\":{\"link\":\"https:\\\/\\\/app.smartsheet.com\\\/b\\\/form\\\/8fc5f0ace3ff4c1794da7c8f3d920d64\"},\"insert\":\"form\"},{\"insert\":\" or comment on this post. Learn more by checking out the “Not Receiving Email from Smartsheet” section of this \"},{\"attributes\":{\"link\":\"https:\\\/\\\/help.smartsheet.com\\\/articles\\\/1193198-troubleshooting-guide\"},\"insert\":\"help article\"},{\"insert\":\". \\n\\nThank you!\\n\"}]","format":"rich","dateInserted":"2020-06-25T16:52:05+00:00","insertUser":{"userID":119210,"name":"Morgan Kozol","title":"","url":"https:\/\/community.smartsheet.com\/profile\/Morgan%20Kozol","photoUrl":"https:\/\/aws.smartsheet.com\/storageProxy\/image\/images\/u!1!xD1XMUNl6SQ!pQNVqeMBr3Q!LSflcOQzRv_","dateLastActive":"2021-10-19T18:20:26+00:00","banned":0,"punished":0,"private":false,"label":"Employee"},"displayOptions":{"showUserLabel":false,"showCompactUserInfo":true,"showDiscussionLink":true,"showPostLink":true,"showCategoryLink":false,"renderFullContent":false,"expandByDefault":false},"url":"https:\/\/community.smartsheet.com\/discussion\/69408\/action-needed-add-new-smartsheet-email-domains-to-your-trusted-sender-list","embedType":"quote","name":"Action needed: Add new Smartsheet email domains to your trusted sender list"}"> https://community.smartsheet.com/discussion/69408/action-needed-add-new-smartsheet-email-domains-to-your-trusted-sender-list

Did that work/help?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå| Workflow Consultant / CEO @WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community bymarking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Tim Cox

I am having a similar issue..people are getting the alerts in smartsheet, but not the email.

I have tried multiple initial Triggers "When rows are added..." and "When rows are added and changed."

I have adjusted my ALERT SOMEONE settings for "SEND TO SPECIFIC PEOPLE" and to "SEND TO EVERYONE SHARED WITH THE SHEET."

The only difference I can find is that those who have received the emails are EDITORS of the sheet. Those who haven't received the emails only have VIEW access.

What am I missing, or is this a system setting depending on access type?

Any help is appreciated!!

Andrée Starå

@Tim Cox

Did you get it working?

Gary Norton

yes i did get it to work

Andrée Starå

@Gary Norton

Excellent!

What was the solution?

karen_berard

I have been having the same problem for a few weeks now. All of my permissions and notifications are set up correctly. I receive notifications in SmartSheet and on mobile, but nothing via email.

I need to test the workflows to see how the notifications show up in emails.

Any suggestions?

Graham Audouin

I am having the same problem. No emails are being sent. My permissions seem ok.

@Gary NortonHow did you solve it?