Form Notification - Email Address

Gary Mcgrane

Hi,

I have created a Smartsheet's form with an automated process behind it that sends approval requests based on certain criteria. Is there a way to change the naming on the email that people receive so instead of people receiving it as Name via Smartsheet <[email protected]> the name could differ.

I would prefer people to received all entries and notification as Access Log via Smartsheet <[email protected]>

Andrée Starå

Hi@Gary Mcgrane

There are some workarounds available.

An option used more is that you have another general user in your account that would own the sheets, and therefore that user's name (COMPANYNAME) would show instead.

Have a look at this post for information about possible workarounds.

Today the proposed changes to automated update requests \/ notification has now got the OWNER's name in the email.<\/p>

This is causing us absolute chaos.<\/p>

Update requests have been sent out and as they now have the owner’s name (in our case this morning Kirsten Cox) the owner is now receiving lots of emails from people asking questions about the update request.<\/p>

Kirsten, as a licenced user, has created the smartsheet but it is being used and operated by another team member.<\/p>

Kirsten has no involvement in the content but is now inundated with a 100 emails.<\/p>

To add further panic – we currently have 32 smartsheets as a new adopter, Kirsten has created about 4 and I have created all the rest – so I’m likely to be absolutely swamped.<\/p>

Is there any way we can<\/p>

1. Turn it off \/ revert back to from Smartsheet<\/li>
2. Put someone else’s name as showing who the update requests are from (in this example James Potter a team member and free user)<\/li><\/ol>

   Really need urgent help on this matter as just starting a major testing cycle with approximately 400 test plan over the next 10 days and if all update request emails are going to come from the owner….. well just don’t know how we will cope.<\/p>","bodyRaw":"[{\"insert\":\"Today the proposed changes to automated update requests \\\/ notification has now got the OWNER's name in the email.\\nThis is causing us absolute chaos.\\nUpdate requests have been sent out and as they now have the owner’s name (in our case this morning Kirsten Cox) the owner is now receiving lots of emails from people asking questions about the update request.\\nKirsten, as a licenced user, has created the smartsheet but it is being used and operated by another team member.\\nKirsten has no involvement in the content but is now inundated with a 100 emails.\\nTo add further panic – we currently have 32 smartsheets as a new adopter, Kirsten has created about 4 and I have created all the rest – so I’m likely to be absolutely swamped.\\nIs there any way we can\\nTurn it off \\\/ revert back to from Smartsheet\"},{\"attributes\":{\"list\":{\"depth\":0,\"type\":\"ordered\"}},\"insert\":\"\\n\"},{\"insert\":\"Put someone else’s name as showing who the update requests are from (in this example James Potter a team member and free user)\"},{\"attributes\":{\"list\":{\"depth\":0,\"type\":\"ordered\"}},\"insert\":\"\\n\"},{\"insert\":\"Really need urgent help on this matter as just starting a major testing cycle with approximately 400 test plan over the next 10 days and if all update request emails are going to come from the owner….. well just don’t know how we will cope.\\n\"}]","format":"rich","dateInserted":"2020-04-17T13:18:11+00:00","insertUser":{"userID":117294,"name":"SueinSpain","title":"Business Analyst","url":"https:\/\/community.smartsheet.com\/profile\/SueinSpain","photoUrl":"https:\/\/aws.smartsheet.com\/storageProxy\/image\/images\/u!1!u7DUl-9NpGY!!6ZDtfnFmfzH","dateLastActive":"2023-07-28T07:42:59+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭✭"},"displayOptions":{"showUserLabel":false,"showCompactUserInfo":true,"showDiscussionLink":true,"showPostLink":true,"showCategoryLink":false,"renderFullContent":false,"expandByDefault":false},"url":"https:\/\/community.smartsheet.com\/discussion\/67525\/upcoming-changes-to-our-automated-notifications-live-today-17th-april-2020","embedType":"quote","name":"Upcoming changes to our automated notifications - live today 17th April 2020"}"> https://community.smartsheet.com/discussion/67525/upcoming-changes-to-our-automated-notifications-live-today-17th-april-2020

Would that work/help?

I hope that helps!

Be safe and have a fantastic weekend!

Best,

Andrée Starå| Workflow Consultant / CEO @WORK BOLD

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