Sheet Owner on Automation Emails

chris.stetler83201

When a notification is sent, the automation email is sent like it is coming from the Sheet Owner rather than the user that actually updated the row and triggered the notification. This is confusing because often times our customers don't know who the sheet owner is or they don't interact with that person. Can this be changed to something more generic like "Smartsheet Notification" so the end users realize a person isn't sending them something?

Susan Peck

Hi Chris,

There are several threads about this change Smartsheet made last year. Please add your voice to the feature request to give us the option to have automated emails sent from the sheet owner or a generic address. See this thread here for more:

Today the proposed changes to automated update requests \/ notification has now got the OWNER's name in the email.<\/p>

This is causing us absolute chaos.<\/p>

Update requests have been sent out and as they now have the owner’s name (in our case this morning Kirsten Cox) the owner is now receiving lots of emails from people asking questions about the update request.<\/p>

Kirsten, as a licenced user, has created the smartsheet but it is being used and operated by another team member.<\/p>

Kirsten has no involvement in the content but is now inundated with a 100 emails.<\/p>

To add further panic – we currently have 32 smartsheets as a new adopter, Kirsten has created about 4 and I have created all the rest – so I’m likely to be absolutely swamped.<\/p>

Is there any way we can<\/p>

1. Turn it off \/ revert back to from Smartsheet<\/li>
2. Put someone else’s name as showing who the update requests are from (in this example James Potter a team member and free user)<\/li><\/ol>

   Really need urgent help on this matter as just starting a major testing cycle with approximately 400 test plan over the next 10 days and if all update request emails are going to come from the owner….. well just don’t know how we will cope.<\/p>","bodyRaw":"[{\"insert\":\"Today the proposed changes to automated update requests \\\/ notification has now got the OWNER's name in the email.\\nThis is causing us absolute chaos.\\nUpdate requests have been sent out and as they now have the owner’s name (in our case this morning Kirsten Cox) the owner is now receiving lots of emails from people asking questions about the update request.\\nKirsten, as a licenced user, has created the smartsheet but it is being used and operated by another team member.\\nKirsten has no involvement in the content but is now inundated with a 100 emails.\\nTo add further panic – we currently have 32 smartsheets as a new adopter, Kirsten has created about 4 and I have created all the rest – so I’m likely to be absolutely swamped.\\nIs there any way we can\\nTurn it off \\\/ revert back to from Smartsheet\"},{\"attributes\":{\"list\":{\"depth\":0,\"type\":\"ordered\"}},\"insert\":\"\\n\"},{\"insert\":\"Put someone else’s name as showing who the update requests are from (in this example James Potter a team member and free user)\"},{\"attributes\":{\"list\":{\"depth\":0,\"type\":\"ordered\"}},\"insert\":\"\\n\"},{\"insert\":\"Really need urgent help on this matter as just starting a major testing cycle with approximately 400 test plan over the next 10 days and if all update request emails are going to come from the owner….. well just don’t know how we will cope.\\n\"}]","format":"rich","dateInserted":"2020-04-17T13:18:11+00:00","insertUser":{"userID":117294,"name":"SueinSpain","title":"Business Analyst","url":"https:\/\/community.smartsheet.com\/profile\/SueinSpain","photoUrl":"https:\/\/aws.smartsheet.com\/storageProxy\/image\/images\/u!1!u7DUl-9NpGY!!6ZDtfnFmfzH","dateLastActive":"2023-08-14T13:14:30+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭✭"},"displayOptions":{"showUserLabel":false,"showCompactUserInfo":true,"showDiscussionLink":true,"showPostLink":true,"showCategoryLink":false,"renderFullContent":false,"expandByDefault":false},"url":"https:\/\/community.smartsheet.com\/discussion\/67525\/upcoming-changes-to-our-automated-notifications-live-today-17th-april-2020","embedType":"quote","name":"Upcoming changes to our automated notifications - live today 17th April 2020"}"> https://community.smartsheet.com/discussion/67525/upcoming-changes-to-our-automated-notifications-live-today-17th-april-2020

susan

Susan Peck

Hi Chris,

There are several threads about this change Smartsheet made last year. Please add your voice to the feature request to give us the option to have automated emails sent from the sheet owner or a generic address. See this thread here for more:

Today the proposed changes to automated update requests \/ notification has now got the OWNER's name in the email.<\/p>

This is causing us absolute chaos.<\/p>

Update requests have been sent out and as they now have the owner’s name (in our case this morning Kirsten Cox) the owner is now receiving lots of emails from people asking questions about the update request.<\/p>

Kirsten, as a licenced user, has created the smartsheet but it is being used and operated by another team member.<\/p>

Kirsten has no involvement in the content but is now inundated with a 100 emails.<\/p>

To add further panic – we currently have 32 smartsheets as a new adopter, Kirsten has created about 4 and I have created all the rest – so I’m likely to be absolutely swamped.<\/p>

Is there any way we can<\/p>

1. Turn it off \/ revert back to from Smartsheet<\/li>
2. Put someone else’s name as showing who the update requests are from (in this example James Potter a team member and free user)<\/li><\/ol>

   Really need urgent help on this matter as just starting a major testing cycle with approximately 400 test plan over the next 10 days and if all update request emails are going to come from the owner….. well just don’t know how we will cope.<\/p>","bodyRaw":"[{\"insert\":\"Today the proposed changes to automated update requests \\\/ notification has now got the OWNER's name in the email.\\nThis is causing us absolute chaos.\\nUpdate requests have been sent out and as they now have the owner’s name (in our case this morning Kirsten Cox) the owner is now receiving lots of emails from people asking questions about the update request.\\nKirsten, as a licenced user, has created the smartsheet but it is being used and operated by another team member.\\nKirsten has no involvement in the content but is now inundated with a 100 emails.\\nTo add further panic – we currently have 32 smartsheets as a new adopter, Kirsten has created about 4 and I have created all the rest – so I’m likely to be absolutely swamped.\\nIs there any way we can\\nTurn it off \\\/ revert back to from Smartsheet\"},{\"attributes\":{\"list\":{\"depth\":0,\"type\":\"ordered\"}},\"insert\":\"\\n\"},{\"insert\":\"Put someone else’s name as showing who the update requests are from (in this example James Potter a team member and free user)\"},{\"attributes\":{\"list\":{\"depth\":0,\"type\":\"ordered\"}},\"insert\":\"\\n\"},{\"insert\":\"Really need urgent help on this matter as just starting a major testing cycle with approximately 400 test plan over the next 10 days and if all update request emails are going to come from the owner….. well just don’t know how we will cope.\\n\"}]","format":"rich","dateInserted":"2020-04-17T13:18:11+00:00","insertUser":{"userID":117294,"name":"SueinSpain","title":"Business Analyst","url":"https:\/\/community.smartsheet.com\/profile\/SueinSpain","photoUrl":"https:\/\/aws.smartsheet.com\/storageProxy\/image\/images\/u!1!u7DUl-9NpGY!!6ZDtfnFmfzH","dateLastActive":"2023-08-14T13:14:30+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭✭"},"displayOptions":{"showUserLabel":false,"showCompactUserInfo":true,"showDiscussionLink":true,"showPostLink":true,"showCategoryLink":false,"renderFullContent":false,"expandByDefault":false},"url":"https:\/\/community.smartsheet.com\/discussion\/67525\/upcoming-changes-to-our-automated-notifications-live-today-17th-april-2020","embedType":"quote","name":"Upcoming changes to our automated notifications - live today 17th April 2020"}"> https://community.smartsheet.com/discussion/67525/upcoming-changes-to-our-automated-notifications-live-today-17th-april-2020

susan