Premium App Permissions - All or Nothing?

ker9
ker9 ✭✭✭✭✭✭

Enterprise Version

Are the premium app permissions per user all or nothing?

In other words, if they are turned off, a user could not see or interact with a Dynamic View they are shared to? They could not see a pivot in a dashboard? DataMesh would not work?

SS Premium Permissions.PNG

Best Answers

  • Genevieve P.
    Genevieve P. Employee Admin
    Answer ✓

    Hi@ker9

    This setting allows users to access specific Premium Applications, giving them a license tocreatewithin these apps. However, the ability to then interact with elements of the app depends on the specific Application.

    For example, both Dynamic View and the Calendar app can be shared to users who do not have a license (or to users that have these permissions toggled off), see:Calendar App: Interact with a CalendarandDynamic View App: Interact with a View. But! They wouldn't be able tocreate their ownView or their own Calendar unless this setting was toggled on.

    On the other hand,DataMeshand thePivot appare workflow applications. This means that if a user has these settings toggled off, they wouldn't be able to access the Premium Application to create their own workflows... but theycouldsee the final sheets and products that appear within the Smartsheet application (if they're shared to those sheets).

    Using your example, this means that any user shared to a Dashboard that has a Pivot sheet embedded in it as a published link would be able to view the Pivot sheet, regardless of their Premium App access. The only user that has the power tocreatethat Pivot sheet is the one who has access to Pivot turned on.

    DataMesh configurations built by users who have access to DataMesh would run just fine, but users who do not have access to the DataMesh application would only see the finished product/sheet in Smartsheet. They would not be able to create their own workflows.

    Does that make sense? Let me know if I can clarify anything further or if you have a question about a specific use-case and I'm happy to help!

    Cheers,

    Genevieve

  • Genevieve P.
    Genevieve P. Employee Admin
    Answer ✓

    Yes, that's correct. As a System Admin you can download aSheetaccess report, but this does not include owned Premium App items, such as workflow configurations or Dynamic Views.

    然而,如果用户已经离开了公司,你佤邦nt to check to ensure they do not have any owned Premium Apps, you can adjust the email address used for that account to gain access and then log in to each app individually to check their ownership status.

Answers

  • Genevieve P.
    Genevieve P. Employee Admin
    Answer ✓

    Hi@ker9

    This setting allows users to access specific Premium Applications, giving them a license tocreatewithin these apps. However, the ability to then interact with elements of the app depends on the specific Application.

    For example, both Dynamic View and the Calendar app can be shared to users who do not have a license (or to users that have these permissions toggled off), see:Calendar App: Interact with a CalendarandDynamic View App: Interact with a View. But! They wouldn't be able tocreate their ownView or their own Calendar unless this setting was toggled on.

    On the other hand,DataMeshand thePivot appare workflow applications. This means that if a user has these settings toggled off, they wouldn't be able to access the Premium Application to create their own workflows... but theycouldsee the final sheets and products that appear within the Smartsheet application (if they're shared to those sheets).

    Using your example, this means that any user shared to a Dashboard that has a Pivot sheet embedded in it as a published link would be able to view the Pivot sheet, regardless of their Premium App access. The only user that has the power tocreatethat Pivot sheet is the one who has access to Pivot turned on.

    DataMesh configurations built by users who have access to DataMesh would run just fine, but users who do not have access to the DataMesh application would only see the finished product/sheet in Smartsheet. They would not be able to create their own workflows.

    Does that make sense? Let me know if I can clarify anything further or if you have a question about a specific use-case and I'm happy to help!

    Cheers,

    Genevieve

  • ker9
    ker9 ✭✭✭✭✭✭

    @Genevieve P- if we turned off permission on Dynamic View for someone who owns a Dynamic View, would that be lost or what would happen? TIA!

  • Genevieve P.
    Genevieve P. Employee Admin

    Hi@ker9

    Yes, I believe that these owned items would break (or would no longer be accessible in Dynamic View). See the Note at the very bottom of this page: Admin Center:Add, Edit, and Delete Individual Users with User Management.

    In this instance, it would be best if youTransfer ownership of a viewto a different licensed user, first. Then you can remove their Premium App permission for Dynamic View without losing any configurations or views.

    Cheers,

    Genevieve

  • ker9
    ker9 ✭✭✭✭✭✭

    @Genevieve P- thank you for the information. There does not appear to be any method to detect (as an Admin) who owns Premium Apps, is that correct?

  • Genevieve P.
    Genevieve P. Employee Admin
    Answer ✓

    Yes, that's correct. As a System Admin you can download aSheetaccess report, but this does not include owned Premium App items, such as workflow configurations or Dynamic Views.

    然而,如果用户已经离开了公司,你佤邦nt to check to ensure they do not have any owned Premium Apps, you can adjust the email address used for that account to gain access and then log in to each app individually to check their ownership status.

  • ker9
    ker9 ✭✭✭✭✭✭
    edited 05/20/21

    @Genevieve P- perfect, thanks!

    ETA: Product Enhancement Request made - we really need to know who owns premium apps. The system is less stable without this information.

  • Genevieve P.
    Genevieve P. Employee Admin
Hi @Matthew LeMasonry<\/a> <\/p>

No, it currently isn't possible to share the Data Shuttle workflow configuration with another account. The set-up for that workflow is associated with one account. (Please let our Product team know of your feature request by filling in this form, here!)<\/a><\/p>

That said, many team members will be able to trigger<\/em> that workflow, depending on what that trigger is. For example, if the workflow is based on an attachment, any user can upload the attachment for the workflow. Does that make sense?<\/p>

If you are looking to transfer workflows because a user has left the organization, you could potentially update the Primary email address associated with the account that owns the configurations. This will allow you to gain access to the Data Shuttle workflows from the new email. Keep in mind this would need to be an email that does not currently have a Smartsheet account. See: Admin Center: Add, Edit, and Delete Individual Users with User Management<\/a><\/p>

Cheers,<\/p>

Genevieve<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":343,"name":"Add Ons and Integrations","url":"https:\/\/community.smartsheet.com\/categories\/apps-and-integrations","allowedDiscussionTypes":["discussion","question"]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":2},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[]},{"discussionID":107864,"type":"question","name":"Anyone else having issues with Calendar App not Downloading PDF of entire calendar?","excerpt":"I have been on the phone with Smartsheet support this week but we have been unable to figure out what could be causing this issue. I am finding that the Calendar app is only Downloading one page of a PDF, cutting off any information that would be on the subsequent pages. Example below You can see the bottom four lines,…","snippet":"I have been on the phone with Smartsheet support this week but we have been unable to figure out what could be causing this issue. I am finding that the Calendar app is only…","categoryID":343,"dateInserted":"2023-07-20T16:17:45+00:00","dateUpdated":null,"dateLastComment":"2023-07-25T16:28:06+00:00","insertUserID":156581,"insertUser":{"userID":156581,"name":"Macorne","url":"https:\/\/community.smartsheet.com\/profile\/Macorne","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-07-27T17:22:01+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭"},"updateUserID":null,"lastUserID":156581,"lastUser":{"userID":156581,"name":"Macorne","url":"https:\/\/community.smartsheet.com\/profile\/Macorne","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-07-27T17:22:01+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭"},"pinned":false,"pinLocation":null,"closed":false,"sink":false,"countComments":2,"countViews":47,"score":null,"hot":3380173551,"url":"https:\/\/community.smartsheet.com\/discussion\/107864\/anyone-else-having-issues-with-calendar-app-not-downloading-pdf-of-entire-calendar","canonicalUrl":"https:\/\/community.smartsheet.com\/discussion\/107864\/anyone-else-having-issues-with-calendar-app-not-downloading-pdf-of-entire-calendar","format":"Rich","tagIDs":[449],"lastPost":{"discussionID":107864,"commentID":386931,"name":"Re: Anyone else having issues with Calendar App not Downloading PDF of entire calendar?","url":"https:\/\/community.smartsheet.com\/discussion\/comment\/386931#Comment_386931","dateInserted":"2023-07-25T16:28:06+00:00","insertUserID":156581,"insertUser":{"userID":156581,"name":"Macorne","url":"https:\/\/community.smartsheet.com\/profile\/Macorne","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-07-27T17:22:01+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭"}},"breadcrumbs":[{"name":"Home","url":"https:\/\/community.smartsheet.com\/"},{"name":"Get Help","url":"https:\/\/community.smartsheet.com\/categories\/get-help"},{"name":"Add Ons and Integrations","url":"https:\/\/community.smartsheet.com\/categories\/apps-and-integrations"}],"groupID":null,"statusID":3,"image":{"url":"https:\/\/us.v-cdn.net\/6031209\/uploads\/JTO6PBQV26S0\/pdf-cutoff-png.png","urlSrcSet":{"10":"","300":"","800":"","1200":"","1600":""},"alt":"PDF cutoff.PNG"},"attributes":{"question":{"status":"accepted","dateAccepted":"2023-07-25T16:27:54+00:00","dateAnswered":"2023-07-25T12:38:16+00:00","acceptedAnswers":[{"commentID":386813,"body":"

Hey @Macorne<\/a> <\/p>

I checked in with our Support team and they confirmed that two other users had reported a similar behaviour as well. Thank you for your patience and persistence as we looked into this!<\/p>

We've since had confirmation that there has been a fix in the Print behaviour for the Calendar app as of this weekend. Please try again and let us know if this has now been resolved for you. <\/p>

Cheers,<\/p>

Genevieve<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":343,"name":"Add Ons and Integrations","url":"https:\/\/community.smartsheet.com\/categories\/apps-and-integrations","allowedDiscussionTypes":["discussion","question"]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[{"tagID":449,"urlcode":"calendar-app","name":"Calendar App"}]},{"discussionID":72863,"type":"question","name":"Document Builder - date format?","excerpt":"I am trying to generate certificates of completion with document builder and include the date of conferral. No matter how I enter the date into a date field (my preference is \"Friday, January 1, 2021\" as the format), it always enters in the 1\/1\/21 format. Any ideas for getting document builder to fill it correctly?","snippet":"I am trying to generate certificates of completion with document builder and include the date of conferral. No matter how I enter the date into a date field (my preference is…","categoryID":343,"dateInserted":"2020-11-04T23:06:36+00:00","dateUpdated":"2022-06-14T14:37:26+00:00","dateLastComment":"2023-07-21T23:09:55+00:00","insertUserID":128195,"insertUser":{"userID":128195,"name":"Robin Sugiura","url":"https:\/\/community.smartsheet.com\/profile\/Robin%20Sugiura","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-07-07T19:16:47+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭"},"updateUserID":91566,"lastUserID":150391,"lastUser":{"userID":150391,"name":"Rebecca Ortinez","url":"https:\/\/community.smartsheet.com\/profile\/Rebecca%20Ortinez","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-07-26T18:48:36+00:00","banned":0,"punished":0,"private":false,"label":"✭✭"},"pinned":false,"pinLocation":null,"closed":false,"sink":false,"countComments":14,"countViews":791,"score":1,"hot":3294520891,"url":"https:\/\/community.smartsheet.com\/discussion\/72863\/document-builder-date-format","canonicalUrl":"https:\/\/community.smartsheet.com\/discussion\/72863\/document-builder-date-format","format":"Rich","lastPost":{"discussionID":72863,"commentID":386528,"name":"Re: Document Builder - date format?","url":"https:\/\/community.smartsheet.com\/discussion\/comment\/386528#Comment_386528","dateInserted":"2023-07-21T23:09:55+00:00","insertUserID":150391,"insertUser":{"userID":150391,"name":"Rebecca Ortinez","url":"https:\/\/community.smartsheet.com\/profile\/Rebecca%20Ortinez","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-07-26T18:48:36+00:00","banned":0,"punished":0,"private":false,"label":"✭✭"}},"breadcrumbs":[{"name":"Home","url":"https:\/\/community.smartsheet.com\/"},{"name":"Get Help","url":"https:\/\/community.smartsheet.com\/categories\/get-help"},{"name":"Add Ons and Integrations","url":"https:\/\/community.smartsheet.com\/categories\/apps-and-integrations"}],"groupID":null,"statusID":3,"attributes":{"question":{"status":"accepted","dateAccepted":"2020-11-05T09:58:05+00:00","dateAnswered":"2020-11-04T23:19:01+00:00","acceptedAnswers":[{"commentID":267977,"body":"

I figured out a workaround -- if the date is entered in long form in a text column instead of a date column, it populates as entered. <\/p>

Don't know if there is another way to affect the formatting if populating from a date column.<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":343,"name":"Add Ons and Integrations","url":"https:\/\/community.smartsheet.com\/categories\/apps-and-integrations","allowedDiscussionTypes":["discussion","question"]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":1},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[]}],"initialPaging":{"nextURL":"https:\/\/community.smartsheet.com\/api\/v2\/discussions?page=2&categoryID=343&includeChildCategories=1&type%5B0%5D=Question&excludeHiddenCategories=1&sort=-dateLastComment&limit=3&expand%5B0%5D=all&expand%5B1%5D=-body&expand%5B2%5D=insertUser&expand%5B3%5D=lastUser&status=accepted","prevURL":null,"currentPage":1,"total":626,"limit":3},"title":"Trending Posts","subtitle":null,"description":null,"noCheckboxes":true,"containerOptions":[],"discussionOptions":[]}">

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