Tracking "Time at Current Stage"

jg124

Hi Guys

I have a question regards tracking comments/ current stage of ticket items

We have an export that is added via the Data Uploader which contains "Last Week" & "This Week" fields. We are hoping to expand the range by which we can track how long an item has been at a certain stage.

The idea is we add the file via the uploader and move every item one to the left to allow to provide an update for "This Week")

I am just wondering is there an easy way to count how long an item has been stuck at a stage? Is it just a case of doing a big nested IF AND formula, or can anyone think of a quicker way?

Thanks!

Andrée Starå

Hi@jg124

I hope you're well and safe!

You could use the Record a date feature and multiple so-called helper columns to register it and see and calculate the difference.

Make sense?

Would that work/help?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå| Workflow Consultant / CEO @WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community bymarking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

jg124

Hey@Andrée Starå

I'm not too familiar with the Record a Date feature, could you please elaborate? Is this a new(ish) feature? Have not come across it yet!

Thanks

Andrée Starå

@jg124

Happy to help!

More info.

https://help.smartsheet.com/articles/2481986-set-the-current-date-with-record-a-date-action

✅Remember!Did my post(s) help or answer your question or solve your problem? Please support the Community bymarking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

jg124

Hey@Andrée Starå

Just had a look, don't think that will work as it is just recording dates (but can think of other use cases where I will be using that)

I'm looking to count where string items highlighted orange are consecutive and = to "This Week" column on my sheet.

For example, if the W39 = W40 & W40 = LastWeek & LastWeek = ThisWeek, The "Time at current stage" would = 3 (Has been stuck at that stage for 3 weeks)

Is there a quicker formula you can think of rather than a big NESTED IF & AND formula? (As this will have to be updated on a weekly basis due to how this has been set up originally)

Thanks!

Andrée Starå

@jg124

You're more than welcome!

Please have a look at my post below with a method I developed where you can store/lock the time.

More info:

Hi all,<\/p>

I hope you're well and safe!<\/p>

I've developed a solution that lets you store the date or value.<\/strong><\/p>

You'd use the copy-row automation and a VLOOKUP or combination of INDEX\/MATCH to make it work.<\/p>

We'd trigger the copy-row to another sheet and get the created date\/other value and then use the VLOOKUP\/INDEX\/MATCH to get it back to the main sheet in another so-called helper column. As long as you have a unique id\/value that we can use, it will work.<\/p>

Also, this opens up more options with auto-numbering and similar.<\/p>

Depending on other workflows, you could reuse one sheet for multiple workflows.<\/p>

I hope that helps!<\/p>

Let me know if you have any questions!<\/p>

Stay safe and have a fantastic day!<\/p>

Best,<\/p>

Andrée Starå<\/strong><\/a> | Workflow Consultant \/ CEO @ WORK BOLD<\/strong><\/a><\/p>

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by <\/em>marking it as helpful<\/em><\/strong>. It will make it easier for others to find a solution.<\/em><\/p>","bodyRaw":"[{\"insert\":\"Hi all,\\nI hope you're well and safe!\\nI've developed a solution that lets you \"},{\"attributes\":{\"bold\":true},\"insert\":\"store the date or value.\"},{\"insert\":\"\\n\\nYou'd use the copy-row automation and a VLOOKUP or combination of INDEX\\\/MATCH to make it work.\\nWe'd trigger the copy-row to another sheet and get the created date\\\/other value and then use the VLOOKUP\\\/INDEX\\\/MATCH to get it back to the main sheet in another so-called helper column. As long as you have a unique id\\\/value that we can use, it will work.\\n\\nAlso, this opens up more options with auto-numbering and similar.\\nDepending on other workflows, you could reuse one sheet for multiple workflows.\\n\\nI hope that helps!\\nLet me know if you have any questions!\\nStay safe and have a fantastic day!\\nBest,\\n\"},{\"attributes\":{\"bold\":true,\"link\":\"mailto:andree@workbold.com\"},\"insert\":\"Andrée Starå\"},{\"insert\":\" | Workflow Consultant \\\/ CEO @ \"},{\"attributes\":{\"bold\":true,\"link\":\"https:\\\/\\\/community.smartsheet.com\\\/home\\\/leaving?allowTrusted=1&target=https%3A%2F%2Fworkbold.com%2F\"},\"insert\":\"WORK BOLD\"},{\"insert\":\"\\n✅\"},{\"attributes\":{\"italic\":true},\"insert\":\"Did my post(s) help or answer your question or solve your problem? Please help the Community by \"},{\"attributes\":{\"italic\":true,\"bold\":true},\"insert\":\"marking it as helpful\"},{\"attributes\":{\"italic\":true},\"insert\":\". It will make it easier for others to find a solution.\"},{\"insert\":\"\\n\"}]","format":"rich","dateInserted":"2020-05-24T11:36:34+00:00","insertUser":{"userID":8888,"name":"Andrée Starå","title":"Smartsheet Expert Consultant & Partner | Workflow Consultant \/ CEO @ WORK BOLD","url":"https:\/\/community.smartsheet.com\/profile\/Andr%C3%A9e%20Star%C3%A5","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/userpics\/0PAU3GBYQLBT\/nXWM7QXGD6464.jpg","dateLastActive":"2023-08-26T17:06:33+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭✭✭"},"displayOptions":{"showUserLabel":false,"showCompactUserInfo":true,"showDiscussionLink":true,"showPostLink":true,"showCategoryLink":false,"renderFullContent":false,"expandByDefault":false},"url":"https:\/\/community.smartsheet.com\/discussion\/68589\/lock-or-store-date-value-solution-without-using-zapier","embedType":"quote","name":"Lock or Store Date\/Value Solution without using Zapier"}"> https://community.smartsheet.com/discussion/68589/lock-or-store-date-value-solution-without-using-zapier

Would that work/help?