Customisation of emails not working????

SueinSpain
SueinSpain ✭✭✭✭✭
inSmartsheet Basics

I use automation a lot including notifications and update requests.

To limit the receiver's access to only the fields I want them to update (otherwise they go wild) I select the fields for update but put all the other pertinent (not to be changed) information in the customised message using the {{field name}} function to include the data.

We have had another upgrade, lots of things have changed with the look and feel and again no notification this was going to happen.

Worse than that - my update requests have changed so instead of the customised subject in the email I now get the title of the automation and NO customised message. So my recipient is just getting the fields they need to update with no other information.

Anyone else out there getting this issue as it takes weeks for Smartsheet support to get back to me.

Hoping it is just me but ......

email sent no customisation.PNG
missing customised message.PNG


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  • SueinSpain
    SueinSpain ✭✭✭✭✭

    so I have seen this and reported it and it is not working but.......

    when I send it to myself all seems OK

    Looks like it is only me :) so wait to see what support come back with

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You will have to get an admin of Teams to allow the Smartsheet for Teams app in the admin console of Teams.<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":321,"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B","allowedDiscussionTypes":[]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[]},{"discussionID":106398,"type":"question","name":"Is there a way to send a multiple-row update request that allows multiple (as-you-go) submissions?","excerpt":"New user and new to the community. Trying to figure out if there's a way to send a multiple-row update request that allows the requestee to submit one row update at a time, save along the way, and\/or use the update request link multiple times vs. the requestee having to provide every row update before clicking submit.…","categoryID":321,"dateInserted":"2023-06-13T20:49:40+00:00","dateUpdated":null,"dateLastComment":"2023-06-14T15:59:53+00:00","insertUserID":162342,"insertUser":{"userID":162342,"name":"mgreenwalt","title":"coordinator","url":"https:\/\/community.smartsheet.com\/profile\/mgreenwalt","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-06-14T15:22:47+00:00","banned":0,"punished":0,"private":false,"label":"✭"},"updateUserID":null,"lastUserID":8888,"lastUser":{"userID":8888,"name":"Andrée Starå","title":"Smartsheet Expert Consultant & Partner | Workflow Consultant \/ CEO @ WORK BOLD","url":"https:\/\/community.smartsheet.com\/profile\/Andr%C3%A9e%20Star%C3%A5","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/userpics\/0PAU3GBYQLBT\/nXWM7QXGD6464.jpg","dateLastActive":"2023-06-15T09:07:12+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭✭✭"},"pinned":false,"pinLocation":null,"closed":false,"sink":false,"countComments":3,"countViews":39,"score":null,"hot":3373449573,"url":"https:\/\/community.smartsheet.com\/discussion\/106398\/is-there-a-way-to-send-a-multiple-row-update-request-that-allows-multiple-as-you-go-submissions","canonicalUrl":"https:\/\/community.smartsheet.com\/discussion\/106398\/is-there-a-way-to-send-a-multiple-row-update-request-that-allows-multiple-as-you-go-submissions","format":"Rich","tagIDs":[446],"lastPost":{"discussionID":106398,"commentID":380525,"name":"Re: Is there a way to send a multiple-row update request that allows multiple (as-you-go) submissions?","url":"https:\/\/community.smartsheet.com\/discussion\/comment\/380525#Comment_380525","dateInserted":"2023-06-14T15:59:53+00:00","insertUserID":8888,"insertUser":{"userID":8888,"name":"Andrée Starå","title":"Smartsheet Expert Consultant & Partner | Workflow Consultant \/ CEO @ WORK BOLD","url":"https:\/\/community.smartsheet.com\/profile\/Andr%C3%A9e%20Star%C3%A5","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/userpics\/0PAU3GBYQLBT\/nXWM7QXGD6464.jpg","dateLastActive":"2023-06-15T09:07:12+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭✭✭"}},"breadcrumbs":[{"name":"Home","url":"https:\/\/community.smartsheet.com\/"},{"name":"Using Smartsheet","url":"https:\/\/community.smartsheet.com\/categories\/using-smartsheet"},{"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B"}],"groupID":null,"statusID":3,"attributes":{"question":{"status":"accepted","dateAccepted":"2023-06-14T15:22:45+00:00","dateAnswered":"2023-06-13T22:19:44+00:00","acceptedAnswers":[{"commentID":380402,"body":"

Hi @mgreenwalt<\/a> <\/p>

I hope you're well and safe!<\/p>

Here's a possible workaround or workarounds <\/strong><\/p>