Free User can't modify sheet

Dennys

Hi All,

I have shared a sheet with an unlicensed use with the role as "Editor - Can Share", but it can only access to the sheet in Only View mode and it cannot edit. What i'm doing wrong?

Thank you in advance,

BR

--Dennys

Andrée Starå

Hi@Dennys

I hope you're well and safe!

Which Smartsheet plan do you have?

Be safe, and have a fantastic week!

Best,

Andrée Starå| Workflow Consultant / CEO @WORK BOLD

✅了我的帖子(s)帮助或回答你的问题吗tion or solve your problem? Please support the Community bymarking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

Dale Murphy

@DennysAny chance the link they are using takes them to a view-only URL?

Otherwise I would suspect an issue with the email address used to login. (If the person can see anything it means that they were given access - perhaps a different email address than the one you just shared has view access?)

Have you created a user account for them within your account? Check that the user logged into SmartSheet.

dm

Dennys

@Dennys<\/a> Any chance the link they are using takes them to a view-only URL? <\/p>

Otherwise I would suspect an issue with the email address used to login. (If the person can see anything it means that they were given access - perhaps a different email address than the one you just shared has view access?) <\/p>

Have you created a user account for them within your account? Check that the user logged into SmartSheet. <\/p>

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Hi @Dennys<\/a> <\/p>

I hope you're well and safe!<\/p>

Which Smartsheet plan do you have?<\/p>

Be safe, and have a fantastic week!<\/p>

Best,<\/p>

Andrée Starå<\/strong><\/a> | Workflow Consultant \/ CEO @ WORK BOLD<\/strong><\/a><\/p>

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by <\/em>marking it Insightful\/Vote Up, Awesome, or\/and as the accepted answer<\/em><\/strong>. It will make it easier for others to find a solution or help to answer!<\/em><\/p>","bodyRaw":"[{\"insert\":\"Hi \"},{\"insert\":{\"mention\":{\"name\":\"Dennys\",\"userID\":154825}}},{\"insert\":\" \\nI hope you're well and safe!\\nWhich Smartsheet plan do you have?\\nBe safe, and have a fantastic week!\\nBest,\\n\"},{\"attributes\":{\"bold\":true,\"link\":\"mailto:andree@workbold.com\"},\"insert\":\"Andrée Starå\"},{\"insert\":\" | Workflow Consultant \\\/ CEO @ \"},{\"attributes\":{\"bold\":true,\"link\":\"https:\\\/\\\/workbold.com\\\/\"},\"insert\":\"WORK BOLD\"},{\"insert\":\"\\n✅\"},{\"attributes\":{\"italic\":true},\"insert\":\"Did my post(s) help or answer your question or solve your problem? Please support the Community by \"},{\"attributes\":{\"italic\":true,\"bold\":true},\"insert\":\"marking it Insightful\\\/Vote Up, Awesome, or\\\/and as the accepted answer\"},{\"attributes\":{\"italic\":true},\"insert\":\". It will make it easier for others to find a solution or help to answer!\"},{\"insert\":\"\\n\"}]","format":"rich","dateInserted":"2022-11-10T16:52:57+00:00","insertUser":{"userID":8888,"name":"Andrée Starå","title":"Smartsheet Expert Consultant & Partner | Workflow Consultant \/ CEO @ WORK BOLD","url":"https:\/\/community.smartsheet.com\/profile\/Andr%C3%A9e%20Star%C3%A5","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/userpics\/0PAU3GBYQLBT\/nXWM7QXGD6464.jpg","dateLastActive":"2023-08-22T19:33:12+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭✭✭"},"displayOptions":{"showUserLabel":false,"showCompactUserInfo":true,"showDiscussionLink":false,"showPostLink":false,"showCategoryLink":false,"renderFullContent":false,"expandByDefault":false},"url":"https:\/\/community.smartsheet.com\/discussion\/comment\/350729#Comment_350729","embedType":"quote"}"> https://community.smartsheet.com/discussion/comment/350729#Comment_350729

Hi All,

thanks for the quick response.

I have a Pro Plan.

This is a test user with my personale email that i've invited without a license.

With this user i can see the shared sheet :

The message in blue banner says: You have a limited acces to SmartSheet. Request a license to have a full access.

When i open the file with the same free user:

It says only View.

This is how it has been shared:

Editor - Can Share.

Hope this will help you to find what i'm doing wrong.

Thank you all

BR