move those rows<\/a> to an Archive sheet. <\/p>Cheers!<\/p>
Genevieve<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":343,"name":"Add Ons and Integrations","url":"https:\/\/community.smartsheet.com\/categories\/apps-and-integrations","allowedDiscussionTypes":["discussion","question"]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[]},{"discussionID":73615,"type":"question","name":"Data loss with Salesforce Connector","excerpt":"I am experiencing data loss with the Salesforce Connector where the Workflow account is overwriting user submitted data with a null value. For the first incident, deleting the field from the workflow, deleting the column from the sheet, and re-adding the field to the workflow seemed to stop the erratic behavior. However we…","snippet":"I am experiencing data loss with the Salesforce Connector where the Workflow account is overwriting user submitted data with a null value. For the first incident, deleting the…","categoryID":343,"dateInserted":"2020-12-02T16:12:25+00:00","dateUpdated":"2022-06-14T14:37:30+00:00","dateLastComment":"2023-10-24T16:06:45+00:00","insertUserID":48936,"insertUser":{"userID":48936,"name":"Gbur","url":"https:\/\/community.smartsheet.com\/profile\/Gbur","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-10-24T16:08:06+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭"},"updateUserID":91566,"lastUserID":151863,"lastUser":{"userID":151863,"name":"Amy.Mizzi.RP","url":"https:\/\/community.smartsheet.com\/profile\/Amy.Mizzi.RP","photoUrl":"https:\/\/aws.smartsheet.com\/storageProxy\/image\/images\/u!1!--lodyZeIaI!WSnr3s4OMDI!xMBP55ynZXJ","dateLastActive":"2023-10-25T14:30:06+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭"},"pinned":false,"pinLocation":null,"closed":false,"sink":false,"countComments":7,"countViews":95,"score":null,"hot":3305093350,"url":"https:\/\/community.smartsheet.com\/discussion\/73615\/data-loss-with-salesforce-connector","canonicalUrl":"https:\/\/community.smartsheet.com\/discussion\/73615\/data-loss-with-salesforce-connector","format":"Rich","lastPost":{"discussionID":73615,"commentID":401419,"name":"Re: Data loss with Salesforce Connector","url":"https:\/\/community.smartsheet.com\/discussion\/comment\/401419#Comment_401419","dateInserted":"2023-10-24T16:06:45+00:00","insertUserID":151863,"insertUser":{"userID":151863,"name":"Amy.Mizzi.RP","url":"https:\/\/community.smartsheet.com\/profile\/Amy.Mizzi.RP","photoUrl":"https:\/\/aws.smartsheet.com\/storageProxy\/image\/images\/u!1!--lodyZeIaI!WSnr3s4OMDI!xMBP55ynZXJ","dateLastActive":"2023-10-25T14:30:06+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭"}},"breadcrumbs":[{"name":"Home","url":"https:\/\/community.smartsheet.com\/"},{"name":"Get Help","url":"https:\/\/community.smartsheet.com\/categories\/get-help"},{"name":"Add Ons and Integrations","url":"https:\/\/community.smartsheet.com\/categories\/apps-and-integrations"}],"groupID":null,"statusID":3,"attributes":{"question":{"status":"accepted","dateAccepted":"2020-12-20T15:12:04+00:00","dateAnswered":"2020-12-15T23:09:03+00:00","acceptedAnswers":[{"commentID":272000,"body":"
Hi @Gbur<\/a> <\/p>I can see that our higher-tiered Escalations team in Support is currently investigating the data loss issues you're experiencing with the Salesforce Connector. They will be your best resource for troubleshooting and resolving the behavior.<\/p>
Thanks,<\/p>
Ben<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":343,"name":"Add Ons and Integrations","url":"https:\/\/community.smartsheet.com\/categories\/apps-and-integrations","allowedDiscussionTypes":["discussion","question"]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[]}],"initialPaging":{"nextURL":"https:\/\/community.smartsheet.com\/api\/v2\/discussions?page=2&categoryID=343&includeChildCategories=1&type%5B0%5D=Question&excludeHiddenCategories=1&sort=-dateLastComment&limit=3&expand%5B0%5D=all&expand%5B1%5D=-body&expand%5B2%5D=insertUser&expand%5B3%5D=lastUser&status=accepted","prevURL":null,"currentPage":1,"total":712,"limit":3},"title":"Trending Posts","subtitle":null,"description":null,"noCheckboxes":true,"containerOptions":[],"discussionOptions":[]}">
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Data loss with Salesforce Connector I am experiencing data loss with the Salesforce Connector where the Workflow account is overwriting user submitted data with a null value. For the first incident, deleting the field from the workflow, deleting the column from the sheet, and re-adding the field to the workflow seemed to stop the erratic behavior. However we…