Help Desk Dashboard

<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":343,"name":"Add Ons and Integrations","url":"https:\/\/community.smartsheet.com\/categories\/apps-and-integrations","allowedDiscussionTypes":[]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[{"tagID":466,"urlcode":"control-center","name":"Control Center"}]},{"discussionID":103882,"type":"question","name":"Automation Workflow Invalid","excerpt":"I have created a ticket system for our Engineering department to track production reported issues. There are a total of 25 individual workflows, but I have constant issues with just 2 of them. The basic workflow: User submits ticket via form. Ticket is logged with a status of \"New\". Tech is assigned and status will update…","categoryID":321,"dateInserted":"2023-04-11T18:37:03+00:00","dateUpdated":null,"dateLastComment":"2023-04-12T18:43:56+00:00","insertUserID":153044,"insertUser":{"userID":153044,"name":"Phil E","url":"https:\/\/community.smartsheet.com\/profile\/Phil%20E","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-04-12T18:42:55+00:00","banned":0,"punished":0,"private":false,"label":"✭"},"updateUserID":null,"lastUserID":153044,"lastUser":{"userID":153044,"name":"Phil E","url":"https:\/\/community.smartsheet.com\/profile\/Phil%20E","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-04-12T18:42:55+00:00","banned":0,"punished":0,"private":false,"label":"✭"},"pinned":false,"pinLocation":null,"closed":false,"sink":false,"countComments":1,"countViews":27,"score":null,"hot":3362563859,"url":"https:\/\/community.smartsheet.com\/discussion\/103882\/automation-workflow-invalid","canonicalUrl":"https:\/\/community.smartsheet.com\/discussion\/103882\/automation-workflow-invalid","format":"Rich","lastPost":{"discussionID":103882,"commentID":371489,"name":"Re: Automation Workflow Invalid","url":"https:\/\/community.smartsheet.com\/discussion\/comment\/371489#Comment_371489","dateInserted":"2023-04-12T18:43:56+00:00","insertUserID":153044,"insertUser":{"userID":153044,"name":"Phil E","url":"https:\/\/community.smartsheet.com\/profile\/Phil%20E","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-04-12T18:42:55+00:00","banned":0,"punished":0,"private":false,"label":"✭"}},"breadcrumbs":[{"name":"Home","url":"https:\/\/community.smartsheet.com\/"},{"name":"Using Smartsheet","url":"https:\/\/community.smartsheet.com\/categories\/using-smartsheet"},{"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B"}],"groupID":null,"statusID":3,"attributes":{"question":{"status":"accepted","dateAccepted":"2023-04-12T18:44:06+00:00","dateAnswered":"2023-04-12T18:43:56+00:00","acceptedAnswers":[{"commentID":371489,"body":"

I spent some time and reviewed my workflows. I was able to remove 2 by either combining or re-configuring. The automation seems to be working properly now. I think I had some parallel tasks happening that Smartsheet wasn't liking.<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":321,"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B","allowedDiscussionTypes":[]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[]},{"discussionID":103884,"type":"question","name":"How do i pull more cell contacts into an alert?","excerpt":"I am trying to add another cell called Relationship Manager.","categoryID":321,"dateInserted":"2023-04-11T19:22:59+00:00","dateUpdated":null,"dateLastComment":"2023-04-11T20:20:38+00:00","insertUserID":159826,"insertUser":{"userID":159826,"name":"alfred","url":"https:\/\/community.smartsheet.com\/profile\/alfred","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-04-11T20:05:18+00:00","banned":0,"punished":0,"private":false,"label":"✭"},"updateUserID":null,"lastUserID":148574,"lastUser":{"userID":148574,"name":"Ryan Sides","title":"","url":"https:\/\/community.smartsheet.com\/profile\/Ryan%20Sides","photoUrl":"https:\/\/lh3.googleusercontent.com\/a\/AGNmyxZAMrkuia2jyTntTEVqOZJz5Exa9GVIeOjpXtCqnQ=s96-c","dateLastActive":"2023-04-13T02:34:54+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭✭✭"},"pinned":false,"pinLocation":null,"closed":false,"sink":false,"countComments":3,"countViews":20,"score":null,"hot":3362487217,"url":"https:\/\/community.smartsheet.com\/discussion\/103884\/how-do-i-pull-more-cell-contacts-into-an-alert","canonicalUrl":"https:\/\/community.smartsheet.com\/discussion\/103884\/how-do-i-pull-more-cell-contacts-into-an-alert","format":"Rich","lastPost":{"discussionID":103884,"commentID":371225,"name":"Re: How do i pull more cell contacts into an alert?","url":"https:\/\/community.smartsheet.com\/discussion\/comment\/371225#Comment_371225","dateInserted":"2023-04-11T20:20:38+00:00","insertUserID":148574,"insertUser":{"userID":148574,"name":"Ryan Sides","title":"","url":"https:\/\/community.smartsheet.com\/profile\/Ryan%20Sides","photoUrl":"https:\/\/lh3.googleusercontent.com\/a\/AGNmyxZAMrkuia2jyTntTEVqOZJz5Exa9GVIeOjpXtCqnQ=s96-c","dateLastActive":"2023-04-13T02:34:54+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭✭✭"}},"breadcrumbs":[{"name":"Home","url":"https:\/\/community.smartsheet.com\/"},{"name":"Using Smartsheet","url":"https:\/\/community.smartsheet.com\/categories\/using-smartsheet"},{"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B"}],"groupID":null,"statusID":3,"attributes":{"question":{"status":"accepted","dateAccepted":"2023-04-12T11:10:45+00:00","dateAnswered":"2023-04-11T19:27:39+00:00","acceptedAnswers":[{"commentID":371200,"body":"

Hey alfred, your Relationship Manager column in your sheet, must be of type \"Contact List\". it's probably \"text\" now. Make it type Contact, then make your people in that column actual contacts (with names and emails stored properly in the column) and you'll be able to pull them into your automation.<\/p>

See for more:<\/p>

https:\/\/help.smartsheet.com\/articles\/2480241-column-type-reference#toc-contact-list<\/a><\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":321,"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B","allowedDiscussionTypes":[]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[]}],"title":"Trending in Using Smartsheet","subtitle":null,"description":null,"noCheckboxes":true,"containerOptions":[],"discussionOptions":[]}">