How to send notification without sheet owner name

Chanaka Rathnayaka · 05/15/20

Example : Paual Finaley via Smartsheet

Only this, Smartsheet or any different name for front

Thanks!

Andrée Starå · 05/15/20

Hi Chanaka,

It’s by design. Smartsheet recently made changes to how it works. As a possible workaround, you can change your name or the automation owners to something else.

If you want it reverted back or maybe as an option instead.

Please submit an Enhancement Request when you have a moment

More ino:

//www.santa-greenland.com/content-center/product-news/release-notes/personalized-sender-name-and-reply-notification-emails

I hope that helps!

Be safe and have a fantastic weekend!

Best,

Andrée Starå

工作流顾问/ CEO @WORK BOLD

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Chanaka Rathnayaka · 05/15/20

Hi Andree,

Thanks!

"As a possible workaround, you can change your name or the automation owners to something else". Can I get example link?

Since, I have created many sheets & handover to plant. Now, everyone is getting mails with my heading name in each every notifications & reminders.

Thanks!

Chanaka

Susan Peck · 05/15/20

@Chanaka Rathnayakathere is a longer thread about this topic, including how to do the workaround. Please do submit an enhancement request. The more of us who ask, the more likely Smartsheet will listen.

Today the proposed changes to automated update requests \/ notification has now got the OWNER's name in the email.<\/p>

This is causing us absolute chaos.<\/p>

Update requests have been sent out and as they now have the owner’s name (in our case this morning Kirsten Cox) the owner is now receiving lots of emails from people asking questions about the update request.<\/p>

Kirsten, as a licenced user, has created the smartsheet but it is being used and operated by another team member.<\/p>

Kirsten has no involvement in the content but is now inundated with a 100 emails.<\/p>

To add further panic – we currently have 32 smartsheets as a new adopter, Kirsten has created about 4 and I have created all the rest – so I’m likely to be absolutely swamped.<\/p>

Is there any way we can<\/p>

Turn it off \/ revert back to from Smartsheet<\/li>
Put someone else’s name as showing who the update requests are from (in this example James Potter a team member and free user)<\/li><\/ol>
Really need urgent help on this matter as just starting a major testing cycle with approximately 400 test plan over the next 10 days and if all update request emails are going to come from the owner….. well just don’t know how we will cope.<\/p>","bodyRaw":"[{\"insert\":\"Today the proposed changes to automated update requests \\\/ notification has now got the OWNER's name in the email.\\nThis is causing us absolute chaos.\\nUpdate requests have been sent out and as they now have the owner’s name (in our case this morning Kirsten Cox) the owner is now receiving lots of emails from people asking questions about the update request.\\nKirsten, as a licenced user, has created the smartsheet but it is being used and operated by another team member.\\nKirsten has no involvement in the content but is now inundated with a 100 emails.\\nTo add further panic – we currently have 32 smartsheets as a new adopter, Kirsten has created about 4 and I have created all the rest – so I’m likely to be absolutely swamped.\\nIs there any way we can\\nTurn it off \\\/ revert back to from Smartsheet\"},{\"attributes\":{\"list\":{\"depth\":0,\"type\":\"ordered\"}},\"insert\":\"\\n\"},{\"insert\":\"Put someone else’s name as showing who the update requests are from (in this example James Potter a team member and free user)\"},{\"attributes\":{\"list\":{\"depth\":0,\"type\":\"ordered\"}},\"insert\":\"\\n\"},{\"insert\":\"Really need urgent help on this matter as just starting a major testing cycle with approximately 400 test plan over the next 10 days and if all update request emails are going to come from the owner….. well just don’t know how we will cope.\\n\"}]","format":"rich","dateInserted":"2020-04-17T13:18:11+00:00","insertUser":{"userID":117294,"name":"SueinSpain","title":"Business Analyst","url":"https:\/\/community.smartsheet.com\/profile\/SueinSpain","photoUrl":"https:\/\/aws.smartsheet.com\/storageProxy\/image\/images\/u!1!u7DUl-9NpGY!!6ZDtfnFmfzH","dateLastActive":"2023-08-14T13:14:30+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭✭"},"displayOptions":{"showUserLabel":false,"showCompactUserInfo":true,"showDiscussionLink":true,"showPostLink":true,"showCategoryLink":false,"renderFullContent":false,"expandByDefault":false},"url":"https:\/\/community.smartsheet.com\/discussion\/67525\/upcoming-changes-to-our-automated-notifications-live-today-17th-april-2020","embedType":"quote","name":"Upcoming changes to our automated notifications - live today 17th April 2020"}"> https://community.smartsheet.com/discussion/67525/upcoming-changes-to-our-automated-notifications-live-today-17th-april-2020

susan

Andrée Starå · 05/15/20

@Chanaka Rathnayaka

Happy to help!

I saw that Susan answered already!

Let me know if I can help with anything else!

Best,

Andrée

@CollabMeganPMP · 05/19/20

Why can't we, per automation or sheet, say WHO we want the notifications to come from??? I really don't find this new feature helpful at all... it is causing a lot of confusion and looks messy if someone is the owner of the sheet and has nothing to do with the sheet other than a support role for those that are using it. Even changing the owner won't do much because it still is misleading. Why can't the FROM be customized or at least take on the sheet name (like.. "MVE Tracking Notification via Smartsheet").

Chanaka Rathnayaka · 05/19/20

@CollabMeganPMP

I am also requesting this format,

(like.. "MVE Tracking Notification via Smartsheet")

Now what I did, I change my user profile as common name like .

https://help.smartsheet.com/articles/796268

I am in operation team & create many sheets. Now, for all notification heading up my name (like.. Chanaka Rathnayaka Via Smartsheet). :(

Thanks!

David Brantley · 09/17/20

Please allow us to specify a name in the notification. I create the majority of our Smartsheets here and my name is on everything. This seems like such a simple and obvious fix. We have an invoice approval that comes from my name. It would be far less confusing if I could have it come from 'Accounting via Smartsheet' rather than my name via Smartsheet.

Elin Tinglöf · 02/17/21

I have the same request.

Please, PLEASE make it possible to customize the sender name.

I'm a process developer at the company I work at, my name is on everything, which means that all questions regarding the content in the Smartsheet bases get sent to me.

I have to spend a lot of time explaining that I am the system developer but I cannot help out with questions regarding invoicing, legal, transportation, etc.

A custom name would give a more professional and clean look to the notification emails.

How to send notification without sheet owner name

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