is the drag and drop feature not working?
Hello,
I often drag and drop PDFs and images from email or my computer into Smartsheet, but this function does not seem to be working as of late. I am using Outlook and Google Chrome if that matters. The only way I seem to be able to attach files to Smartsheet is to save them to my hard drive and upload them, which is a pain. Am I doing something wrong or is there a malfunction in that feature?
Best Answers
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Genevieve P. Employee AdminHi all,
(@Brandi Fuller/@Steve Bertram/@Nathon Beedie)
Thank you for bringing this to our attention! I have been in touch with our Support team and they have confirmed that this is a recently reported issue we are actively working on resolving. I don't have an ETA for the fix but know that our Engineering team is aware and investigating it.
For now, as you've found, if the file is saved locally on your computer (for example, having first drag & dropped the email onto your desktop) it can then be uploaded into Smartsheet successfully.
Thanks!
Genevieve
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Sean Morgan EmployeeHello@mmoramarco113461,@Danielle Dayhoff,@Nathon Beedie@Brandi Fuller,@Steve Bertram,@Nathon Beedie,
It appears a fix may be deployed today, or within a few days. Please see more on this here:https://status.smartsheet.com/
As a temporary solution, please can you save these .msg files to your Desktop or a Folder.
Apologies for the inconvenience!
Regards
Sean
Answers
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Andrée Starå ✭✭✭✭✭✭Hi Brandi,
Strange!
Try another browser and also the one you’re using in Incognito/Private Mode.
Did that work?
I hope that helps!
Be safe and have a fantastic week!
Best,
Andrée Starå
Workflow Consultant / CEO @WORK BOLD
✅Did my post(s) help or answer your question or solve your problem? Please help the Community bymarking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå| Workflow Consultant / CEO @WORK BOLD
W:www.workbold.com| E:[email protected]| P: +46 (0) - 72 - 510 99 35
Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.
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Steve Bertram ✭✭✭✭Hi,
I appear to be having a similar problem - I can't drag and drop an e-mail from Outlook directly into smartsheet (running in Chrome). However, if I first drag and drop the mail to the desktop then I can drag and drop it to smartsheet.......
Regards
Steve
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Thank you for that! That does help. It is odd that it doesn't work like it used to, though. Thanks again!
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Andrée Starå ✭✭✭✭✭✭
If you haven’t already, I would recommend that you reach out to theSmartsheet Support Team.
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå| Workflow Consultant / CEO @WORK BOLD
W:www.workbold.com| E:[email protected]| P: +46 (0) - 72 - 510 99 35
Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.
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I have multiple staff reporting that the drag and drop function is not working. Is this being looked at?
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Genevieve P. Employee Admin
Hi all,
(@Brandi Fuller/@Steve Bertram/@Nathon Beedie)
Thank you for bringing this to our attention! I have been in touch with our Support team and they have confirmed that this is a recently reported issue we are actively working on resolving. I don't have an ETA for the fix but know that our Engineering team is aware and investigating it.
For now, as you've found, if the file is saved locally on your computer (for example, having first drag & dropped the email onto your desktop) it can then be uploaded into Smartsheet successfully.
Thanks!
Genevieve
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It is not working for me either and it is really key functionality. Hope this is addressed soon.
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Is there an ETA on a fix for this yet? Also, in case it has not been noted, I have tried both Chrome and Edge and am unable to drag files from either my desktop Outlook application or the webmail. Thank you.
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Sean Morgan Employee
Hello@mmoramarco113461,@Danielle Dayhoff,@Nathon Beedie@Brandi Fuller,@Steve Bertram,@Nathon Beedie,
It appears a fix may be deployed today, or within a few days. Please see more on this here:https://status.smartsheet.com/
As a temporary solution, please can you save these .msg files to your Desktop or a Folder.
Apologies for the inconvenience!
Regards
Sean
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Hello, is there any fix on this yet please? doesn't seem to work for us even when the file is saved to a local folder@Sean Morgan@Genevieve P
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Genevieve P. Employee Admin
The issue of dragging & dropping emails from Outlook into Smartsheet was resolved on July 23rd (please see the Status page, here:https://status.smartsheet.com/)
If you're having other errors or issues, you may want toreach out to Smartsheet Supportabout this, providing screen captures or even a screen recording if possible.
Thanks,
Genevieve
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The ability to drag and drop directly into a sheet in Smartsheet works now, but I am unable to drag an email into a Smartsheet form, unless I purchase an add-in for Outlook. Is there a free add-in that will accomplish this?
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Can I drag and drop a file from SmartSheet to file explorer? It would definitely shorten my work time. Right now I can only open the file in SmartSheet and save it to file explorer. When you are working on a big document that contains at least 30 reports, opening and saving from SmartSheet is very tedious.
Thanks!
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Has there been any movement on the ability to drag and drop full emails directly into a form?
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So you are actively working in this eh? More than 2 years later and this STILL doesn't work.
我用最新的firefox和Outlook 2016风ows 10
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<\/p>
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Give this a try:<\/p>
=IF(OR([Study Status]@row = \"Active\/Open to Accrual\", [Study Status]@row = \"In Start-Up\"), 1)<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":321,"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B","allowedDiscussionTypes":[]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[{"tagID":254,"urlcode":"formulas","name":"Formulas"}]},{"discussionID":109457,"type":"question","name":"Conditional Formatting (modified date not in the last 3 weeks)","excerpt":"I would like to use Conditional Formatting (highlight the entire row yellow) if the modified date is not within the last 3 weeks. So any row that has not been recently updated (last 3 weeks) should be highlighted in yellow. Is this spmething that can be done directly within conditional formatting or should I first create a…","snippet":"I would like to use Conditional Formatting (highlight the entire row yellow) if the modified date is not within the last 3 weeks. So any row that has not been recently updated…","categoryID":321,"dateInserted":"2023-08-25T12:33:14+00:00","dateUpdated":null,"dateLastComment":"2023-08-25T12:40:57+00:00","insertUserID":161267,"insertUser":{"userID":161267,"name":"Jef Snyders","title":"Jef Snyders","url":"https:\/\/community.smartsheet.com\/profile\/Jef%20Snyders","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/userpics\/4HJAEW33KBD0\/nXEKEZE5EQEV4.jpg","dateLastActive":"2023-08-25T13:32:31+00:00","banned":0,"punished":0,"private":false,"label":"✭✭"},"updateUserID":null,"lastUserID":161267,"lastUser":{"userID":161267,"name":"Jef Snyders","title":"Jef Snyders","url":"https:\/\/community.smartsheet.com\/profile\/Jef%20Snyders","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/userpics\/4HJAEW33KBD0\/nXEKEZE5EQEV4.jpg","dateLastActive":"2023-08-25T13:32:31+00:00","banned":0,"punished":0,"private":false,"label":"✭✭"},"pinned":false,"pinLocation":null,"closed":false,"sink":false,"countComments":2,"countViews":26,"score":null,"hot":3385935251,"url":"https:\/\/community.smartsheet.com\/discussion\/109457\/conditional-formatting-modified-date-not-in-the-last-3-weeks","canonicalUrl":"https:\/\/community.smartsheet.com\/discussion\/109457\/conditional-formatting-modified-date-not-in-the-last-3-weeks","format":"Rich","tagIDs":[437],"lastPost":{"discussionID":109457,"commentID":392553,"name":"Re: Conditional Formatting (modified date not in the last 3 weeks)","url":"https:\/\/community.smartsheet.com\/discussion\/comment\/392553#Comment_392553","dateInserted":"2023-08-25T12:40:57+00:00","insertUserID":161267,"insertUser":{"userID":161267,"name":"Jef Snyders","title":"Jef Snyders","url":"https:\/\/community.smartsheet.com\/profile\/Jef%20Snyders","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/userpics\/4HJAEW33KBD0\/nXEKEZE5EQEV4.jpg","dateLastActive":"2023-08-25T13:32:31+00:00","banned":0,"punished":0,"private":false,"label":"✭✭"}},"breadcrumbs":[{"name":"Home","url":"https:\/\/community.smartsheet.com\/"},{"name":"Get Help","url":"https:\/\/community.smartsheet.com\/categories\/get-help"},{"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B"}],"groupID":null,"statusID":3,"attributes":{"question":{"status":"accepted","dateAccepted":"2023-08-25T12:40:09+00:00","dateAnswered":"2023-08-25T12:37:47+00:00","acceptedAnswers":[{"commentID":392551,"body":"
There is no direct way to do this. Adding a checkbox helper column with something similar to this and then formatting based on the checkbox is the simplest way. You can even hide the extra column, as there is no reason for it to be visible.<\/p>
=IF([Modified Date]@row < TODAY(-21), 1, 0)<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":321,"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B","allowedDiscussionTypes":[]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[{"tagID":437,"urlcode":"conditional-formatting","name":"Conditional Formatting"}]}],"initialPaging":{"nextURL":"https:\/\/community.smartsheet.com\/api\/v2\/discussions?page=2&categoryID=321&includeChildCategories=1&type%5B0%5D=Question&excludeHiddenCategories=1&sort=-hot&limit=3&expand%5B0%5D=all&expand%5B1%5D=-body&expand%5B2%5D=insertUser&expand%5B3%5D=lastUser&status=accepted","prevURL":null,"currentPage":1,"total":4991,"limit":3},"title":"Trending in Smartsheet Basics","subtitle":null,"description":null,"noCheckboxes":true,"containerOptions":[],"discussionOptions":[]}">
