如何设置通知邮件的回复?

你好,

当自动发送通知电子邮件时,大多数时候回复的是工作表的所有者,但有时是修改工作表的人。在查看文档时,我发现了这篇文章:

Smartsheet自动通知发送概述| Smartsheet学习中心

文章是这样说的:

在大多数情况下,您将在消息中看到的姓名将是触发更改的人员的姓名—也就是说,对导致向您发送通知的工作表进行更改的人员。在所有其他情况下,使用的名字是拥有纸张的人(纸张所有者)的名字。”

但是,它没有解释Smartsheet如何决定消息中的名称是谁触发了更改还是表单所有者。

我希望所有的电子邮件(或至少大部分)都显示触发更改的人的姓名,但在表格上发生的事情恰恰相反,大多数电子邮件显示了所有者的姓名,而且大多数时候所有者没有更改表格中的任何内容。

提前感谢您的帮助。

布鲁诺。

最佳答案

  • 吉纳维芙P。
    吉纳维芙P。 员工管理
    ✓回答

    @DarumaTech

    何时显示所有者以及何时显示触发更改的用户的详细信息在此功能的发布说明中列出,请参阅:个性化的发件人名称和回复邮件通知

    当您的工作表中单个用户的更改触发警报时,该用户将显示为通知电子邮件的发件人名称。

    但是,当通知邮件发送时,工作表所有者将显示为发件人名称:

    • 触发的警报多个用户在您的工作表中的更改
    • 提醒(A)时间的警告)
    • 一个更新请求
    • 一个批准请求


    你目前的自动化是什么?

    欢呼,

    吉纳维芙

答案

  • 吉纳维芙P。
    吉纳维芙P。 员工管理
    ✓回答

    @DarumaTech

    何时显示所有者以及何时显示触发更改的用户的详细信息在此功能的发布说明中列出,请参阅:个性化的发件人名称和回复邮件通知

    当您的工作表中单个用户的更改触发警报时,该用户将显示为通知电子邮件的发件人名称。

    但是,当通知邮件发送时,工作表所有者将显示为发件人名称:

    • 触发的警报多个用户在您的工作表中的更改
    • 提醒(A)时间的警告)
    • 一个更新请求
    • 一个批准请求


    你目前的自动化是什么?

    欢呼,

    吉纳维芙

  • 嗨,吉纳维芙,

    谢谢你的解释!

    我的自动化是提醒,如果有任何变化的表,但它被设置为每天运行。我想这就是为什么大多数时候工作表所有者是发送者,因为在白天,很多人更改工作表,但自动发送电子邮件每天只发送一次。

    如果我将工作流从每日更改为触发时,它将始终显示更改工作表的人。

    问候,


    布鲁诺。

  • 吉纳维芙P。
    吉纳维芙P。 员工管理

    嗨,布鲁诺,

    是的,你说对了!如果将工作流设置为在触发时运行,则它应该显示触发工作流的人,而不是工作表所有者。

    欢呼,

    吉纳维芙

  • 迈克尔Halvey
    迈克尔Halvey ✭✭✭✭

    我有一个类似的问题-然而,我正在寻找的是超过一个人得到回复电子邮件。

    我的警报每天发出一次,如果符合标准,它总是来自我,因为在上面的帖子中讨论过。然而,我想做的是有这个特定的每日警报有一个回复到一个反射电子邮件帐户,所以4人得到电子邮件的回应,而不是只是我。

    我目前的解决方案是,尚未与外部供应商合作,在消息正文中说:“如果您对今天的订单有任何问题,请添加。(电子邮件保护)这样整个团队就可以回顾你的问题了"

    是否有任何方法可以让反射器电子邮件成为特定自动化的回复电子邮件?

  • 吉纳维芙P。
    吉纳维芙P。 员工管理

    @Michael Halvey

    目前,工作流中只能有一个人作为“回复”电子邮件。我想说,你建议用户在回复的抄送中添加特定的电子邮件是一个很好的方法。

    欢呼,

    吉纳维芙

  • 玫瑰
    玫瑰 ✭✭✭

    你好,

    我也有类似的问题,

    我是工作表的所有者,我有一个触发警报-我不想收到回复-即使多个用户同时更新工作表。

    这是一个常见的问题-应该有一个解决方案,我只是不知道任何。

    谢谢你!

@Frank B.<\/a> If the folders are in the same Workspace that the sheets currently reside, there will for sure be no impact.<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":321,"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B","allowedDiscussionTypes":[]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[{"tagID":371,"urlcode":"WorkApps","name":"WorkApps"},{"tagID":443,"urlcode":"dynamic-view","name":"Dynamic View"}]},{"discussionID":106272,"type":"question","name":"Automation to send past due notifications to members","excerpt":"Hi All! I hope someone can help me create a (functioning!) automation. I need Smarsheets to send a daily notification to task owners, if the task is marked past due. Currently, I have been able to create an automation that will alert owners when a task becomes past due; however, this is a one-time notification. I've…","categoryID":321,"dateInserted":"2023-06-09T14:40:21+00:00","dateUpdated":"2023-06-09T14:48:10+00:00","dateLastComment":"2023-06-09T15:01:14+00:00","insertUserID":162249,"insertUser":{"userID":162249,"name":"blake_smith_b","title":"Accountant - Financial Reporting","url":"https:\/\/community.smartsheet.com\/profile\/blake_smith_b","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-06-09T15:10:22+00:00","banned":0,"punished":0,"private":false,"label":"✭"},"updateUserID":91566,"lastUserID":142964,"lastUser":{"userID":142964,"name":"Ray Lindstrom","title":"","url":"https:\/\/community.smartsheet.com\/profile\/Ray%20Lindstrom","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/userpics\/5Y0KP6UKIBTU\/nY3615V0DPRZV.jpg","dateLastActive":"2023-06-09T16:08:12+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭✭✭"},"pinned":false,"pinLocation":null,"closed":false,"sink":false,"countComments":1,"countViews":17,"score":null,"hot":3372645095,"url":"https:\/\/community.smartsheet.com\/discussion\/106272\/automation-to-send-past-due-notifications-to-members","canonicalUrl":"https:\/\/community.smartsheet.com\/discussion\/106272\/automation-to-send-past-due-notifications-to-members","format":"Rich","tagIDs":[334,510],"lastPost":{"discussionID":106272,"commentID":379850,"name":"Re: Automation to send past due notifications to members","url":"https:\/\/community.smartsheet.com\/discussion\/comment\/379850#Comment_379850","dateInserted":"2023-06-09T15:01:14+00:00","insertUserID":142964,"insertUser":{"userID":142964,"name":"Ray Lindstrom","title":"","url":"https:\/\/community.smartsheet.com\/profile\/Ray%20Lindstrom","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/userpics\/5Y0KP6UKIBTU\/nY3615V0DPRZV.jpg","dateLastActive":"2023-06-09T16:08:12+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭✭✭"}},"breadcrumbs":[{"name":"Home","url":"https:\/\/community.smartsheet.com\/"},{"name":"Using Smartsheet","url":"https:\/\/community.smartsheet.com\/categories\/using-smartsheet"},{"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B"}],"groupID":null,"statusID":3,"image":{"url":"https:\/\/us.v-cdn.net\/6031209\/uploads\/XJX8FMEG7M9C\/image.png","urlSrcSet":{"10":"","300":"","800":"","1200":"","1600":""},"alt":"image.png"},"attributes":{"question":{"status":"accepted","dateAccepted":"2023-06-09T15:12:48+00:00","dateAnswered":"2023-06-09T15:01:14+00:00","acceptedAnswers":[{"commentID":379850,"body":"

In the Trigger section, select \"When a date is reached\",<\/p>

Then select \"Custom\" for when to run the automation, and select \"Repeat Every\" and choose 1 Day.<\/p>

Then select your Conditions. For yours, you can say \"Where Past Due?\", and select \"is one of\", then choose \"Past Due\"<\/p>

Example below.<\/p>

\n
\n \n \"image.png\"<\/img><\/a>\n <\/div>\n<\/div>\n


<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":321,"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B","allowedDiscussionTypes":[]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[{"tagID":334,"urlcode":"automations","name":"Automations"},{"tagID":510,"urlcode":"email-notifications","name":"Email Notifications"}]},{"discussionID":106257,"type":"question","name":"Bulk download of all the PDF attachments in a worksheet","excerpt":"Hello Community, I am quite new to the Smartsheet and came here to get some advice from you all, i would like to know if there is a way to download all the PDFs attached in different rows of worksheet at one go if the attachments are more than 1000, it would be very helpful if you can guide me through the process, i am a…","categoryID":321,"dateInserted":"2023-06-09T11:58:50+00:00","dateUpdated":"2023-06-09T11:59:59+00:00","dateLastComment":"2023-06-09T16:29:33+00:00","insertUserID":162243,"insertUser":{"userID":162243,"name":"Pragati Trivedi","url":"https:\/\/community.smartsheet.com\/profile\/Pragati%20Trivedi","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-06-09T16:27:33+00:00","banned":0,"punished":0,"private":false,"label":"✭"},"updateUserID":91566,"lastUserID":162243,"lastUser":{"userID":162243,"name":"Pragati Trivedi","url":"https:\/\/community.smartsheet.com\/profile\/Pragati%20Trivedi","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-06-09T16:27:33+00:00","banned":0,"punished":0,"private":false,"label":"✭"},"pinned":false,"pinLocation":null,"closed":false,"sink":false,"countComments":2,"countViews":20,"score":null,"hot":3372641303,"url":"https:\/\/community.smartsheet.com\/discussion\/106257\/bulk-download-of-all-the-pdf-attachments-in-a-worksheet","canonicalUrl":"https:\/\/community.smartsheet.com\/discussion\/106257\/bulk-download-of-all-the-pdf-attachments-in-a-worksheet","format":"Rich","tagIDs":[268],"lastPost":{"discussionID":106257,"commentID":379882,"name":"Re: Bulk download of all the PDF attachments in a worksheet","url":"https:\/\/community.smartsheet.com\/discussion\/comment\/379882#Comment_379882","dateInserted":"2023-06-09T16:29:33+00:00","insertUserID":162243,"insertUser":{"userID":162243,"name":"Pragati Trivedi","url":"https:\/\/community.smartsheet.com\/profile\/Pragati%20Trivedi","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-06-09T16:27:33+00:00","banned":0,"punished":0,"private":false,"label":"✭"}},"breadcrumbs":[{"name":"Home","url":"https:\/\/community.smartsheet.com\/"},{"name":"Using Smartsheet","url":"https:\/\/community.smartsheet.com\/categories\/using-smartsheet"},{"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B"}],"groupID":null,"statusID":3,"attributes":{"question":{"status":"accepted","dateAccepted":"2023-06-09T16:27:29+00:00","dateAnswered":"2023-06-09T16:01:48+00:00","acceptedAnswers":[{"commentID":379871,"body":"

@Pragati Trivedi<\/a> <\/p>

If you open the attachments using the icon on the right and you have appropriate level of rights to do this, you can download all. I don't know if there is a size or quantity limit.<\/p>

\n
\n \n \"image.png\"<\/img><\/a>\n <\/div>\n<\/div>\n

Another option is to select multiple files and download groups of files.<\/p>

Hope this helps!<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":321,"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B","allowedDiscussionTypes":[]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[{"tagID":268,"urlcode":"Attachments","name":"Attachments"}]}],"title":"Trending in Using Smartsheet","subtitle":null,"description":null,"noCheckboxes":true,"containerOptions":[],"discussionOptions":[]}">

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