All Smartsheet notifications coming from the owner of the sheet.

lcamacho19911 · 04/06/21

How can I change that? I create the sheets and workspaces for all the company and I want to change my name and my information when workflow communications run. I do not know if that possible, if not, this is a very good improvement to the system. Be able to change that on workflow communications. Thanks

Andrée Starå · 04/06/21

Hi@lcamacho19911

You would need to change your account name to show something else.

The best workaround that I've found and the one I recommend to my clients is to create a general account and transfer the ownership to that account so that would be the sender.

Make sense?

Would that work/help?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå| Workflow Consultant / CEO @WORK BOLD

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Susan Peck · 04/06/21

Hi@lcamacho19911-

This has been a topic raised since Smartsheet made this change a year ago. Please see the thread below and add your voice to this topic via the Enhancement request form. There are still a lot of us who would like to have the choice on this feature implementation. The thread below also contains some workarounds that might help you out.

Today the proposed changes to automated update requests \/ notification has now got the OWNER's name in the email.<\/p>

This is causing us absolute chaos.<\/p>

Update requests have been sent out and as they now have the owner’s name (in our case this morning Kirsten Cox) the owner is now receiving lots of emails from people asking questions about the update request.<\/p>

Kirsten, as a licenced user, has created the smartsheet but it is being used and operated by another team member.<\/p>

Kirsten has no involvement in the content but is now inundated with a 100 emails.<\/p>

To add further panic – we currently have 32 smartsheets as a new adopter, Kirsten has created about 4 and I have created all the rest – so I’m likely to be absolutely swamped.<\/p>

Is there any way we can<\/p>

Turn it off \/ revert back to from Smartsheet<\/li>
Put someone else’s name as showing who the update requests are from (in this example James Potter a team member and free user)<\/li><\/ol>
Really need urgent help on this matter as just starting a major testing cycle with approximately 400 test plan over the next 10 days and if all update request emails are going to come from the owner….. well just don’t know how we will cope.<\/p>","bodyRaw":"[{\"insert\":\"Today the proposed changes to automated update requests \\\/ notification has now got the OWNER's name in the email.\\nThis is causing us absolute chaos.\\nUpdate requests have been sent out and as they now have the owner’s name (in our case this morning Kirsten Cox) the owner is now receiving lots of emails from people asking questions about the update request.\\nKirsten, as a licenced user, has created the smartsheet but it is being used and operated by another team member.\\nKirsten has no involvement in the content but is now inundated with a 100 emails.\\nTo add further panic – we currently have 32 smartsheets as a new adopter, Kirsten has created about 4 and I have created all the rest – so I’m likely to be absolutely swamped.\\nIs there any way we can\\nTurn it off \\\/ revert back to from Smartsheet\"},{\"attributes\":{\"list\":{\"depth\":0,\"type\":\"ordered\"}},\"insert\":\"\\n\"},{\"insert\":\"Put someone else’s name as showing who the update requests are from (in this example James Potter a team member and free user)\"},{\"attributes\":{\"list\":{\"depth\":0,\"type\":\"ordered\"}},\"insert\":\"\\n\"},{\"insert\":\"Really need urgent help on this matter as just starting a major testing cycle with approximately 400 test plan over the next 10 days and if all update request emails are going to come from the owner….. well just don’t know how we will cope.\\n\"}]","format":"rich","dateInserted":"2020-04-17T13:18:11+00:00","insertUser":{"userID":117294,"name":"SueinSpain","title":"Business Analyst","url":"https:\/\/community.smartsheet.com\/profile\/SueinSpain","photoUrl":"https:\/\/aws.smartsheet.com\/storageProxy\/image\/images\/u!1!u7DUl-9NpGY!!6ZDtfnFmfzH","dateLastActive":"2023-06-28T10:19:03+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭✭"},"displayOptions":{"showUserLabel":false,"showCompactUserInfo":true,"showDiscussionLink":true,"showPostLink":true,"showCategoryLink":false,"renderFullContent":false,"expandByDefault":false},"url":"https:\/\/community.smartsheet.com\/discussion\/67525\/upcoming-changes-to-our-automated-notifications-live-today-17th-april-2020","embedType":"quote","name":"Upcoming changes to our automated notifications - live today 17th April 2020"}"> https://community.smartsheet.com/discussion/67525/upcoming-changes-to-our-automated-notifications-live-today-17th-april-2020

Susan

BESP10 · 12/06/22

Hi, I am trying to make a co-worker who manages the sheet the owner so he gets all the email replies from automation we set up , but I am getting this notice . Any one know why? trying to make him the owner of the sheet.

Genevieve P. · 12/06/22

Hi@BESP10

Does the user have a License?

BESP10 · 12/06/22

yes he does he has a business license

Genevieve P. · 12/06/22

Hi@BESP10

Thanks for clarifying! The next thing to check is to see where the sheet is located. If it's in a Workspace, then the new owner would need to have at leastAdminaccess to the workspace in order to receive ownership. See:

https://help.smartsheet.com/articles/520103-change-the-owner-sheet-report-dashboard

Cheers,

Genevieve

BESP10 · 12/06/22

ahh thank you

All Smartsheet notifications coming from the owner of the sheet.

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