Percentages not displaying correctly in Report Summary

RRM
RRM ✭
inSmartsheet Basics

Hi,

In this report. I want to total up a number of percentages coming from different sheets. Sometimes the percentages add up as percentages, sometimes they display as an fraction. The source sheets are all from the same template, so should be formatted the same way, though I have noticed that certain files seem to be common to the error (2104 - Norval in the instance below). I've checked the source sheets and can't see any obvious issues.

Any clues what it causing this?

Many thanks,

Richard


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Best Answer

  • Genevieve P.
    Genevieve P. Employee Admin
    Answer ✓

    Hi@RRMand@Kleerfyre

    The Support team received other reports of this same behaviour yesterday and were able to identify the cause; this should now be resolved! Please refresh your Report and you should see your percentages appear in the Summary rows again.

    Cheers,

    Genevieve

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I understand. Unfortunately, there is no other option that I see. One thing to make it easier for you to add the name is to have a helper column in the source sheet with a formula to identify duplicates. If there is a record with no duplicate (i.e., a new name added), you can get notified through a workflow and use that to add the name to your metric sheet.<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":321,"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B","allowedDiscussionTypes":[]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[]},{"discussionID":106975,"type":"question","name":"Case sensitivity when using data mesh","excerpt":"I set up a Data Mesh that is working quite well. Nurses enter their credential information and we use DataMesh to add other human resources information of record - including manager's email. The DataMesh is keying of of the common field of User ID. We noticed that for many of the nurses the match didn't work and also…","snippet":"I set up a Data Mesh that is working quite well. Nurses enter their credential information and we use DataMesh to add other human resources information of record - including…","categoryID":343,"dateInserted":"2023-06-27T19:39:23+00:00","dateUpdated":null,"dateLastComment":"2023-06-28T12:22:00+00:00","insertUserID":114017,"insertUser":{"userID":114017,"name":"Jacqueline Ennis","url":"https:\/\/community.smartsheet.com\/profile\/Jacqueline%20Ennis","photoUrl":"https:\/\/lh3.googleusercontent.com\/a\/AGNmyxZA0IOt6rrnETj3_ATzn0g7JjbJTEyOyIfrNKKb=s96-c","dateLastActive":"2023-06-27T20:08:06+00:00","banned":0,"punished":0,"private":false,"label":"✭✭"},"updateUserID":null,"lastUserID":45516,"lastUser":{"userID":45516,"name":"Paul Newcome","title":"","url":"https:\/\/community.smartsheet.com\/profile\/Paul%20Newcome","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/userpics\/082\/nQPUTVFKKWDJ2.jpg","dateLastActive":"2023-06-28T13:21:59+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭✭✭"},"pinned":false,"pinLocation":null,"closed":false,"sink":false,"countComments":3,"countViews":33,"score":null,"hot":3375851483,"url":"https:\/\/community.smartsheet.com\/discussion\/106975\/case-sensitivity-when-using-data-mesh","canonicalUrl":"https:\/\/community.smartsheet.com\/discussion\/106975\/case-sensitivity-when-using-data-mesh","format":"Rich","lastPost":{"discussionID":106975,"commentID":382796,"name":"Re: Case sensitivity when using data mesh","url":"https:\/\/community.smartsheet.com\/discussion\/comment\/382796#Comment_382796","dateInserted":"2023-06-28T12:22:00+00:00","insertUserID":45516,"insertUser":{"userID":45516,"name":"Paul Newcome","title":"","url":"https:\/\/community.smartsheet.com\/profile\/Paul%20Newcome","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/userpics\/082\/nQPUTVFKKWDJ2.jpg","dateLastActive":"2023-06-28T13:21:59+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭✭✭"}},"breadcrumbs":[{"name":"Home","url":"https:\/\/community.smartsheet.com\/"},{"name":"Using Smartsheet","url":"https:\/\/community.smartsheet.com\/categories\/using-smartsheet"},{"name":"Add Ons and Integrations","url":"https:\/\/community.smartsheet.com\/categories\/apps-and-integrations"}],"groupID":null,"statusID":3,"attributes":{"question":{"status":"accepted","dateAccepted":"2023-06-27T20:09:23+00:00","dateAnswered":"2023-06-27T20:09:03+00:00","acceptedAnswers":[{"commentID":382691,"body":"

Perfect. Thank you so much!<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":343,"name":"Add Ons and Integrations","url":"https:\/\/community.smartsheet.com\/categories\/apps-and-integrations","allowedDiscussionTypes":[]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[]},{"discussionID":106962,"type":"question","name":"Issue with cross-sheet =INDEX(MATCH()) formulas","excerpt":"I am consistently coming across an error where my cross-sheet referenced =INDEX(MATCH()) formulas are pulling the incorrect information. I am fairly certain my syntax is correct and that this is a bug. This is happening across multiple sheets I have. I have included one example, but note that I have found this to happen…","snippet":"I am consistently coming across an error where my cross-sheet referenced =INDEX(MATCH()) formulas are pulling the incorrect information. I am fairly certain my syntax is correct…","categoryID":321,"dateInserted":"2023-06-27T15:24:54+00:00","dateUpdated":null,"dateLastComment":"2023-06-28T13:34:44+00:00","insertUserID":162821,"insertUser":{"userID":162821,"name":"egardner","title":"IT Project Coordinator","url":"https:\/\/community.smartsheet.com\/profile\/egardner","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/userpics\/4VRPFNVQ0MWG\/n8WTXSBZQZI0N.JPG","dateLastActive":"2023-06-28T13:32:15+00:00","banned":0,"punished":0,"private":false,"label":"✭"},"updateUserID":null,"lastUserID":162821,"lastUser":{"userID":162821,"name":"egardner","title":"IT Project Coordinator","url":"https:\/\/community.smartsheet.com\/profile\/egardner","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/userpics\/4VRPFNVQ0MWG\/n8WTXSBZQZI0N.JPG","dateLastActive":"2023-06-28T13:32:15+00:00","banned":0,"punished":0,"private":false,"label":"✭"},"pinned":false,"pinLocation":null,"closed":false,"sink":false,"countComments":5,"countViews":54,"score":null,"hot":3375841778,"url":"https:\/\/community.smartsheet.com\/discussion\/106962\/issue-with-cross-sheet-index-match-formulas","canonicalUrl":"https:\/\/community.smartsheet.com\/discussion\/106962\/issue-with-cross-sheet-index-match-formulas","format":"Rich","lastPost":{"discussionID":106962,"commentID":382828,"name":"Re: Issue with cross-sheet =INDEX(MATCH()) formulas","url":"https:\/\/community.smartsheet.com\/discussion\/comment\/382828#Comment_382828","dateInserted":"2023-06-28T13:34:44+00:00","insertUserID":162821,"insertUser":{"userID":162821,"name":"egardner","title":"IT Project Coordinator","url":"https:\/\/community.smartsheet.com\/profile\/egardner","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/userpics\/4VRPFNVQ0MWG\/n8WTXSBZQZI0N.JPG","dateLastActive":"2023-06-28T13:32:15+00:00","banned":0,"punished":0,"private":false,"label":"✭"}},"breadcrumbs":[{"name":"Home","url":"https:\/\/community.smartsheet.com\/"},{"name":"Using Smartsheet","url":"https:\/\/community.smartsheet.com\/categories\/using-smartsheet"},{"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B"}],"groupID":null,"statusID":3,"image":{"url":"https:\/\/us.v-cdn.net\/6031209\/uploads\/I4UKI5HYCYIO\/formula-png.png","urlSrcSet":{"10":"","300":"","800":"","1200":"","1600":""},"alt":"Formula.PNG"},"attributes":{"question":{"status":"accepted","dateAccepted":"2023-06-28T13:34:39+00:00","dateAnswered":"2023-06-28T13:01:09+00:00","acceptedAnswers":[{"commentID":382813,"body":"

The problem is with a misplaced parenthesis. That zero at the end is technically part of the INDEX function, but you want it as part of the MATCH function to denote an exact match.<\/p>


<\/p>

You have:<\/p>

INDEX(.........MATCH(...........), 0)<\/strong><\/p>


<\/p>

You want:<\/p>

INDEX(.........MATCH(..........., 0))<\/strong><\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":321,"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B","allowedDiscussionTypes":[]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[]}],"initialPaging":{"nextURL":"https:\/\/community.smartsheet.com\/api\/v2\/discussions?page=2&categoryID=341&includeChildCategories=1&type%5B0%5D=Question&excludeHiddenCategories=1&sort=-hot&limit=3&expand%5B0%5D=all&expand%5B1%5D=-body&expand%5B2%5D=insertUser&expand%5B3%5D=lastUser&status=accepted","prevURL":null,"currentPage":1,"total":5421,"limit":3},"title":"Trending in Using Smartsheet","subtitle":null,"description":null,"noCheckboxes":true,"containerOptions":[],"discussionOptions":[]}">

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