August Question of the Month Join the conversation and receive a badge!

ValerieSD · 08/09/23

I find my best support online... and nut just on Smartsheet.com!! There are so many YouTube videos, blogs, and helpgroup... this truely is a community of practice!

Carson Penticuff · 08/10/23

Google, which always sends me right back here!

virgh · 08/10/23

Q: Where or who do you turn to for Smartsheet advice?

A: My first instinct is to search Google. Next, I look in the search results for smartsheet.com as the domain where the answer is provided to get the best results, which is often here in the community. If I don't find what I need there, I check with Glenn Berkwitt (my Smartsheet Account Executive) - he is amazing!

Amanda Fulbright · 08/10/23

I usually start with a Google search that leads me to relevant Community posts. The Community provides great answers that can usually be adapted to the problem I'm trying to solve. Go Community!!!

Melissa Boehl · 08/10/23

The community is always my first and best option! There is always several SmartNerds ready to help. Through collaboration, and some trial and error, I am normally able to accomplish what I set out to do!

Jake Gustafson · 08/11/23

I'd say that most of my support needs are formula related, so there's generally someone in the Smartsheet Community that has experienced the same or a similar issue and there's a thread that can help me along my way. Whenever I talk about strong user Communities, Smartsheet is the first to come to mind as people are always quick to chime in and provide support. Aside from the reliable Smartsheet Community, I do have a couple other users in my organization who are pretty strong with the 'sheets, so talking through something with them can usually spark some new thought on a troubling topic.

Beth Ingram · 08/11/23

The Smartsheet Community / Get Help.

Hollie Green · 08/11/23

The Community is my go-to for solutions that I can't figure out on my own.

MichaelTCA · 08/11/23

I was the first and continue to be the only who can really automate company procedures into Smartsheet. Which is ok with me! I commonly use these resources.

Community
Webinars
Youtube
Github for API

When I need some deductive reasoning to the Smartsheet logic,@Paul Newcomeis the person to go to.Seriously, thank you!

IsaacS · 08/11/23

I don't have anyone to turn to at my company, so I rely on the user community or our CSM, occasionally Pro Desk.

Pam Ferguson · 08/11/23

I am the SME at my firm, so if I need to turn to someone it is my Account Engineer or of course Cicero as I always ask WWCD (What Would Cicero Do).

Rebeca S. · 08/11/23

I am the SME at my firm, so if I need to turn to someone it is my Account Engineer or of course Cicero as I always ask WWCD (What Would Cicero Do). 😁<\/span><\/p>","bodyRaw":"[{\"insert\":\"I am the SME at my firm, so if I need to turn to someone it is my Account Engineer or of course Cicero as I always ask WWCD (What Would Cicero Do). \"},{\"insert\":{\"emoji\":{\"emojiChar\":\"😁\"}}},{\"insert\":\"\\n\"}]","format":"rich","dateInserted":"2023-08-11T22:37:17+00:00","insertUser":{"userID":107206,"name":"Pam Ferguson","title":"","url":"https:\/\/community.smartsheet.com\/profile\/Pam%20Ferguson","photoUrl":"https:\/\/aws.smartsheet.com\/storageProxy\/image\/images\/u!!wc1AMAYHDEQ!woNBt-bwO3Q!ofYaJjjaIoY","dateLastActive":"2023-08-25T19:13:45+00:00","banned":0,"punished":0,"private":false,"label":"Overachievers Alumni"},"displayOptions":{"showUserLabel":false,"showCompactUserInfo":true,"showDiscussionLink":false,"showPostLink":false,"showCategoryLink":false,"renderFullContent":false,"expandByDefault":false},"url":"https:\/\/community.smartsheet.com\/discussion\/comment\/390334#Comment_390334","embedType":"quote"}"> https://community.smartsheet.com/discussion/comment/390334#Comment_390334

WWCD is genius, love that!

Maeearly · 08/11/23

嗨,团队!我终于决定设立an account in the community to begin engaging with everyone instead of staying seated in the audience. Happy to be here!

I've started using the term "play" to describe what I do with the Smartsheet platform. Because, when I have a problem that needs solving, I will play with features and solutions for hours. (almost like my childhood - a fat kid in a candy shop, except Smartsheet is the shop, and the possibilities are the candy!) Even if I don't have an active problem, I will sometimes make one up just for fun! Using the word "play" has also worked in making my co-workers feel less intimidated and more excited about the implementation process.

It's not that I have the time to sit around "playing" to get something done that needs do-ing, when I could look to the community to find answers. It is because I recognize the value of turning a problem into an enjoyable experience that ends up teaching me new things about the platform and its endless possibilities that I otherwise may not have stumbled upon. Sometimes I actually find what I need to solve the problem at hand, and sometimes I eventually come to the Smarstheet Community. Either way, I learn multiple new things, have a heck of a lot of fun, and save my time in the future!

(Also, I am the on-campus Smartsheet human, so folks come to me, and I LOVE it. My favorite type of support to give is helping folks conceptualize creative solutions they'd not even considered in their builds!)

This was fun! Thanks, y'all!

Tracy Bartels · 08/12/23

Other co-workers who utilize Smartsheets all the time and the Smartsheet Community posts

JoHanna_Schultz · 08/14/23

I use smartsheet U, smartshee Community, or Google. My first step is always the Community.

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