Jira Connector

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Smartsheet) where it used to be available in all contexts (Smartsheet -> Jira). It's now grayed out and cannot be changed. 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Those missing fields as in the red box of a screenshot. Can you help to look into this issue, please? Thank you!","categoryID":343,"dateInserted":"2023-07-27T03:31:29+00:00","dateUpdated":"2023-07-27T11:06:39+00:00","dateLastComment":"2023-07-27T13:47:01+00:00","insertUserID":164154,"insertUser":{"userID":164154,"name":"Suvimol","url":"https:\/\/community.smartsheet.com\/profile\/Suvimol","photoUrl":"https:\/\/aws.smartsheet.com\/storageProxy\/image\/images\/u!1!pZv06S08tDM!00Erf-vJePo!0oSk9gOYzbZ","dateLastActive":"2023-08-11T07:19:08+00:00","banned":0,"punished":0,"private":false,"label":"✭"},"updateUserID":91566,"lastUserID":163439,"lastUser":{"userID":163439,"name":"Ramzi","title":"Smartsheet Solution Architect","url":"https:\/\/community.smartsheet.com\/profile\/Ramzi","photoUrl":"https:\/\/aws.smartsheet.com\/storageProxy\/image\/images\/u!1!HwjQ38yvgVY!xejdcS75MaY!5PoO6DBMoFm","dateLastActive":"2023-08-18T16:58:07+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭"},"pinned":false,"pinLocation":null,"closed":false,"sink":false,"countComments":1,"countViews":92,"score":null,"hot":3380894910,"url":"https:\/\/community.smartsheet.com\/discussion\/108159\/missing-jira-field-in-smartsheet-workflow","canonicalUrl":"https:\/\/community.smartsheet.com\/discussion\/108159\/missing-jira-field-in-smartsheet-workflow","format":"Rich","groupID":null,"statusID":2,"image":{"url":"https:\/\/us.v-cdn.net\/6031209\/uploads\/9E4AQ72VSR6C\/jira-field-screen.png","urlSrcSet":{"10":"","300":"","800":"","1200":"","1600":""},"alt":"Jira field screen.png"},"attributes":{"question":{"status":"answered","dateAccepted":null,"dateAnswered":"2023-07-27T13:47:01+00:00","acceptedAnswers":[]}},"bookmarked":false,"unread":false,"category":{"categoryID":343,"name":"Add Ons and Integrations","url":"https:\/\/community.smartsheet.com\/categories\/apps-and-integrations","allowedDiscussionTypes":["discussion","question"]},"tags":[{"tagID":281,"urlcode":"Support","name":"Support"},{"tagID":448,"urlcode":"workflows-in-smartsheet","name":"Workflows in Smartsheet"},{"tagID":450,"urlcode":"jira-connector","name":"Jira Connector"}],"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}]},{"discussionID":107572,"type":"question","name":"how to link comments in jira ticket to smarsheet via the connector?","excerpt":"i have a connection established between jira and smartsheet via the jira connector as recommended by smartsheet which enables the flow of information bi-directionally. i am looking for comments within a jira ticket to be visible in smartsheet via the jira connector. any idea on how to do that? i don't see any fields while…","categoryID":343,"dateInserted":"2023-07-13T17:29:07+00:00","dateUpdated":"2023-07-13T19:45:58+00:00","dateLastComment":"2023-07-14T14:44:00+00:00","insertUserID":159833,"insertUser":{"userID":159833,"name":"Mangesh W","url":"https:\/\/community.smartsheet.com\/profile\/Mangesh%20W","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-08-01T04:26:42+00:00","banned":0,"punished":0,"private":false,"label":"✭"},"updateUserID":91566,"lastUserID":91566,"lastUser":{"userID":91566,"name":"Genevieve P.","title":"Community Manager","url":"https:\/\/community.smartsheet.com\/profile\/Genevieve%20P.","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/userpics\/KHY4Y67W0VRX\/nF76D5N9MFB28.png","dateLastActive":"2023-08-19T18:57:54+00:00","banned":0,"punished":0,"private":false,"label":"Employee Admin"},"pinned":false,"pinLocation":null,"closed":false,"sink":false,"countComments":1,"countViews":104,"score":null,"hot":3378615787,"url":"https:\/\/community.smartsheet.com\/discussion\/107572\/how-to-link-comments-in-jira-ticket-to-smarsheet-via-the-connector","canonicalUrl":"https:\/\/community.smartsheet.com\/discussion\/107572\/how-to-link-comments-in-jira-ticket-to-smarsheet-via-the-connector","format":"Rich","groupID":null,"statusID":2,"image":{"url":"https:\/\/us.v-cdn.net\/6031209\/uploads\/DPWG8MT643EP\/image.png","urlSrcSet":{"10":"","300":"","800":"","1200":"","1600":""},"alt":"image.png"},"attributes":{"question":{"status":"answered","dateAccepted":null,"dateAnswered":"2023-07-14T14:44:00+00:00","acceptedAnswers":[]}},"bookmarked":false,"unread":false,"category":{"categoryID":343,"name":"Add Ons and Integrations","url":"https:\/\/community.smartsheet.com\/categories\/apps-and-integrations","allowedDiscussionTypes":["discussion","question"]},"tags":[{"tagID":450,"urlcode":"jira-connector","name":"Jira Connector"}],"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}]},{"discussionID":106936,"type":"question","name":"Jira - Smartsheet Connector","excerpt":"Hi Team, I have setup a connector between jira and Smartsheet and the data is flowing bi-directionally without any issues. 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