Jira Connector
Discussion List
Smartsheet) where it used to be available in all contexts (Smartsheet -> Jira). It's now grayed out and cannot be changed. What could be the reason for this?","categoryID":343,"dateInserted":"2023-08-08T12:21:26+00:00","dateUpdated":null,"dateLastComment":"2023-08-09T14:40:01+00:00","insertUserID":145924,"insertUser":{"userID":145924,"name":"Zeb Loewenstein","url":"https:\/\/community.smartsheet.com\/profile\/Zeb%20Loewenstein","photoUrl":"https:\/\/aws.smartsheet.com\/storageProxy\/image\/images\/u!1!7aHTe9i7V_w!hA9T4dC85nw!MGGNMXwPmAc","dateLastActive":"2023-08-09T14:38:47+00:00","banned":0,"punished":0,"private":false,"label":"✭✭"},"updateUserID":null,"lastUserID":145924,"lastUser":{"userID":145924,"name":"Zeb Loewenstein","url":"https:\/\/community.smartsheet.com\/profile\/Zeb%20Loewenstein","photoUrl":"https:\/\/aws.smartsheet.com\/storageProxy\/image\/images\/u!1!7aHTe9i7V_w!hA9T4dC85nw!MGGNMXwPmAc","dateLastActive":"2023-08-09T14:38:47+00:00","banned":0,"punished":0,"private":false,"label":"✭✭"},"pinned":false,"pinLocation":null,"closed":false,"sink":false,"countComments":2,"countViews":56,"score":null,"hot":3383090487,"url":"https:\/\/community.smartsheet.com\/discussion\/108655\/custom-jira-field-only-one-directional-grayed-out","canonicalUrl":"https:\/\/community.smartsheet.com\/discussion\/108655\/custom-jira-field-only-one-directional-grayed-out","format":"Rich","groupID":null,"statusID":3,"image":{"url":"https:\/\/us.v-cdn.net\/6031209\/uploads\/V5YR40DYHHXK\/image.png","urlSrcSet":{"10":"","300":"","800":"","1200":"","1600":""},"alt":"image.png"},"attributes":{"question":{"status":"accepted","dateAccepted":"2023-08-09T14:39:13+00:00","dateAnswered":"2023-08-08T15:31:54+00:00","acceptedAnswers":[]}},"bookmarked":false,"unread":false,"category":{"categoryID":343,"name":"Add Ons and Integrations","url":"https:\/\/community.smartsheet.com\/categories\/apps-and-integrations","allowedDiscussionTypes":["discussion","question"]},"tags":[{"tagID":450,"urlcode":"jira-connector","name":"Jira Connector"}],"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}]},{"discussionID":108435,"type":"idea","name":"Make some APIs available for interacting with Jira Connector Workflows","excerpt":"As a Jira administrator in an environment with 70+ Jira connector workflows, I'm concerned about all those workflows and associated webhooks within my Jira environment. I would like to be able to automate the examination of all those workflows and identify the workflows that have had 0 updates, 0 creations, and 0 errors…","categoryID":349,"dateInserted":"2023-08-02T18:16:54+00:00","dateUpdated":"2023-08-03T09:18:15+00:00","dateLastComment":"2023-08-02T18:16:54+00:00","insertUserID":164446,"insertUser":{"userID":164446,"name":"pd_sheehan","title":"Jira Administrator","url":"https:\/\/community.smartsheet.com\/profile\/pd_sheehan","photoUrl":"https:\/\/lh3.googleusercontent.com\/a\/AGNmyxYNbcnzyKzTWhTvdN3lbBektkfKfZ5RTroZ_Xip2A=s96-c","dateLastActive":"2023-08-02T18:48:29+00:00","banned":0,"punished":0,"private":false,"label":"✭"},"updateUserID":91566,"lastUserID":164446,"lastUser":{"userID":164446,"name":"pd_sheehan","title":"Jira Administrator","url":"https:\/\/community.smartsheet.com\/profile\/pd_sheehan","photoUrl":"https:\/\/lh3.googleusercontent.com\/a\/AGNmyxYNbcnzyKzTWhTvdN3lbBektkfKfZ5RTroZ_Xip2A=s96-c","dateLastActive":"2023-08-02T18:48:29+00:00","banned":0,"punished":0,"private":false,"label":"✭"},"pinned":false,"pinLocation":null,"closed":false,"sink":false,"countComments":0,"countViews":52,"score":1,"hot":1691000514,"url":"https:\/\/community.smartsheet.com\/discussion\/108435\/make-some-apis-available-for-interacting-with-jira-connector-workflows","canonicalUrl":"https:\/\/community.smartsheet.com\/discussion\/108435\/make-some-apis-available-for-interacting-with-jira-connector-workflows","format":"Rich","groupID":null,"statusID":10000,"attributes":{"idea":{"statusNotes":null,"statusID":10000,"status":{"name":"Idea Submitted","state":"open"},"type":"up"}},"bookmarked":false,"unread":false,"category":{"categoryID":349,"name":"Smartsheet Product Feedback & Ideas","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-product-feedback-%26-ideas","allowedDiscussionTypes":[]},"tags":[{"tagID":227,"urlcode":"api-and-developers","name":"API and Developers"},{"tagID":363,"urlcode":"Idea Submitted","name":"Idea Submitted"},{"tagID":450,"urlcode":"jira-connector","name":"Jira Connector"}],"reactions":[{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}]},{"discussionID":108159,"type":"question","name":"Missing Jira field in SmartSheet Workflow","excerpt":"Hi team, I am unable to add some fields though those fields are available within Create and Edit Issue screens. Those missing fields as in the red box of a screenshot. Can you help to look into this issue, please? Thank you!","categoryID":343,"dateInserted":"2023-07-27T03:31:29+00:00","dateUpdated":"2023-07-27T11:06:39+00:00","dateLastComment":"2023-07-27T13:47:01+00:00","insertUserID":164154,"insertUser":{"userID":164154,"name":"Suvimol","url":"https:\/\/community.smartsheet.com\/profile\/Suvimol","photoUrl":"https:\/\/aws.smartsheet.com\/storageProxy\/image\/images\/u!1!pZv06S08tDM!00Erf-vJePo!0oSk9gOYzbZ","dateLastActive":"2023-08-11T07:19:08+00:00","banned":0,"punished":0,"private":false,"label":"✭"},"updateUserID":91566,"lastUserID":163439,"lastUser":{"userID":163439,"name":"Ramzi","title":"Smartsheet Solution Architect","url":"https:\/\/community.smartsheet.com\/profile\/Ramzi","photoUrl":"https:\/\/aws.smartsheet.com\/storageProxy\/image\/images\/u!1!HwjQ38yvgVY!xejdcS75MaY!5PoO6DBMoFm","dateLastActive":"2023-08-18T16:58:07+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭"},"pinned":false,"pinLocation":null,"closed":false,"sink":false,"countComments":1,"countViews":92,"score":null,"hot":3380894910,"url":"https:\/\/community.smartsheet.com\/discussion\/108159\/missing-jira-field-in-smartsheet-workflow","canonicalUrl":"https:\/\/community.smartsheet.com\/discussion\/108159\/missing-jira-field-in-smartsheet-workflow","format":"Rich","groupID":null,"statusID":2,"image":{"url":"https:\/\/us.v-cdn.net\/6031209\/uploads\/9E4AQ72VSR6C\/jira-field-screen.png","urlSrcSet":{"10":"","300":"","800":"","1200":"","1600":""},"alt":"Jira field screen.png"},"attributes":{"question":{"status":"answered","dateAccepted":null,"dateAnswered":"2023-07-27T13:47:01+00:00","acceptedAnswers":[]}},"bookmarked":false,"unread":false,"category":{"categoryID":343,"name":"Add Ons and Integrations","url":"https:\/\/community.smartsheet.com\/categories\/apps-and-integrations","allowedDiscussionTypes":["discussion","question"]},"tags":[{"tagID":281,"urlcode":"Support","name":"Support"},{"tagID":448,"urlcode":"workflows-in-smartsheet","name":"Workflows in Smartsheet"},{"tagID":450,"urlcode":"jira-connector","name":"Jira Connector"}],"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}]},{"discussionID":107572,"type":"question","name":"how to link comments in jira ticket to smarsheet via the connector?","excerpt":"i have a connection established between jira and smartsheet via the jira connector as recommended by smartsheet which enables the flow of information bi-directionally. i am looking for comments within a jira ticket to be visible in smartsheet via the jira connector. any idea on how to do that? i don't see any fields while…","categoryID":343,"dateInserted":"2023-07-13T17:29:07+00:00","dateUpdated":"2023-07-13T19:45:58+00:00","dateLastComment":"2023-07-14T14:44:00+00:00","insertUserID":159833,"insertUser":{"userID":159833,"name":"Mangesh W","url":"https:\/\/community.smartsheet.com\/profile\/Mangesh%20W","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-08-01T04:26:42+00:00","banned":0,"punished":0,"private":false,"label":"✭"},"updateUserID":91566,"lastUserID":91566,"lastUser":{"userID":91566,"name":"Genevieve P.","title":"Community Manager","url":"https:\/\/community.smartsheet.com\/profile\/Genevieve%20P.","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/userpics\/KHY4Y67W0VRX\/nF76D5N9MFB28.png","dateLastActive":"2023-08-19T18:57:54+00:00","banned":0,"punished":0,"private":false,"label":"Employee Admin"},"pinned":false,"pinLocation":null,"closed":false,"sink":false,"countComments":1,"countViews":104,"score":null,"hot":3378615787,"url":"https:\/\/community.smartsheet.com\/discussion\/107572\/how-to-link-comments-in-jira-ticket-to-smarsheet-via-the-connector","canonicalUrl":"https:\/\/community.smartsheet.com\/discussion\/107572\/how-to-link-comments-in-jira-ticket-to-smarsheet-via-the-connector","format":"Rich","groupID":null,"statusID":2,"image":{"url":"https:\/\/us.v-cdn.net\/6031209\/uploads\/DPWG8MT643EP\/image.png","urlSrcSet":{"10":"","300":"","800":"","1200":"","1600":""},"alt":"image.png"},"attributes":{"question":{"status":"answered","dateAccepted":null,"dateAnswered":"2023-07-14T14:44:00+00:00","acceptedAnswers":[]}},"bookmarked":false,"unread":false,"category":{"categoryID":343,"name":"Add Ons and Integrations","url":"https:\/\/community.smartsheet.com\/categories\/apps-and-integrations","allowedDiscussionTypes":["discussion","question"]},"tags":[{"tagID":450,"urlcode":"jira-connector","name":"Jira Connector"}],"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}]},{"discussionID":106936,"type":"question","name":"Jira - Smartsheet Connector","excerpt":"Hi Team, I have setup a connector between jira and Smartsheet and the data is flowing bi-directionally without any issues. However, if i delete a ticket from jira, it is not getting updated in the Smartsheet. Rather, I have to resave the entire workflow by selecting edit workflow option (where i don't make any changes) and…","categoryID":343,"dateInserted":"2023-06-27T06:59:49+00:00","dateUpdated":"2023-06-28T08:40:51+00:00","dateLastComment":"2023-07-07T05:04:55+00:00","insertUserID":159833,"insertUser":{"userID":159833,"name":"Mangesh W","url":"https:\/\/community.smartsheet.com\/profile\/Mangesh%20W","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-08-01T04:26:42+00:00","banned":0,"punished":0,"private":false,"label":"✭"},"updateUserID":91566,"lastUserID":161820,"lastUser":{"userID":161820,"name":"Hamza1","title":"Mr","url":"https:\/\/community.smartsheet.com\/profile\/Hamza1","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-08-19T08:37:00+00:00","banned":0,"punished":0,"private":false,"label":"Moderator"},"pinned":false,"pinLocation":null,"closed":false,"sink":false,"countComments":1,"countViews":192,"score":null,"hot":3376556084,"url":"https:\/\/community.smartsheet.com\/discussion\/106936\/jira-smartsheet-connector","canonicalUrl":"https:\/\/community.smartsheet.com\/discussion\/106936\/jira-smartsheet-connector","format":"Rich","groupID":null,"statusID":2,"image":{"url":"https:\/\/us.v-cdn.net\/6031209\/uploads\/PU6QILVM0H7L\/image.png","urlSrcSet":{"10":"","300":"","800":"","1200":"","1600":""},"alt":"image.png"},"attributes":{"question":{"status":"answered","dateAccepted":null,"dateAnswered":"2023-07-07T05:04:55+00:00","acceptedAnswers":[]}},"bookmarked":false,"unread":false,"category":{"categoryID":343,"name":"Add Ons and Integrations","url":"https:\/\/community.smartsheet.com\/categories\/apps-and-integrations","allowedDiscussionTypes":["discussion","question"]},"tags":[{"tagID":450,"urlcode":"jira-connector","name":"Jira Connector"}],"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}]},{"discussionID":105973,"type":"idea","name":"Jira Custom Field Compatibility","excerpt":"Currently, User Picker (single user) as a custom field in Jira doesn't support bidirectional syncs using the Jira connector. Assignee and Reporter both work bidirectionally but they're built-in Jira fields so its supported by the Smartsheet connector. If you create a custom field using the same field type as them \"User…","categoryID":349,"dateInserted":"2023-06-02T18:55:42+00:00","dateUpdated":null,"dateLastComment":"2023-06-02T18:55:42+00:00","insertUserID":162038,"insertUser":{"userID":162038,"name":"jheutlinger","url":"https:\/\/community.smartsheet.com\/profile\/jheutlinger","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-06-02T19:08:03+00:00","banned":0,"punished":0,"private":false,"label":"✭"},"updateUserID":null,"lastUserID":162038,"lastUser":{"userID":162038,"name":"jheutlinger","url":"https:\/\/community.smartsheet.com\/profile\/jheutlinger","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-06-02T19:08:03+00:00","banned":0,"punished":0,"private":false,"label":"✭"},"pinned":false,"pinLocation":null,"closed":false,"sink":false,"countComments":0,"countViews":64,"score":1,"hot":1685732442,"url":"https:\/\/community.smartsheet.com\/discussion\/105973\/jira-custom-field-compatibility","canonicalUrl":"https:\/\/community.smartsheet.com\/discussion\/105973\/jira-custom-field-compatibility","format":"Rich","groupID":null,"statusID":10000,"attributes":{"idea":{"statusNotes":null,"statusID":10000,"status":{"name":"Idea Submitted","state":"open"},"type":"up"}},"bookmarked":false,"unread":false,"category":{"categoryID":349,"name":"Smartsheet Product Feedback & Ideas","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-product-feedback-%26-ideas","allowedDiscussionTypes":[]},"tags":[{"tagID":363,"urlcode":"Idea Submitted","name":"Idea Submitted"},{"tagID":450,"urlcode":"jira-connector","name":"Jira Connector"}],"reactions":[{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}]},{"discussionID":99812,"type":"idea","name":"Allow Ownership Transfer for Jira Connector for Smartsheet","excerpt":"If a licensed user has set up a flow between a Jira Project and a Smartsheet sheet and they give notice or leave unexpectedly, there is no way to transfer ownership of the flow over to another licensed user. There is also no way to proactively transfer ownership over to another licensed user. The workaround from the…","categoryID":349,"dateInserted":"2023-01-18T01:46:26+00:00","dateUpdated":"2023-05-16T15:42:17+00:00","dateLastComment":"2023-05-16T15:27:36+00:00","insertUserID":124168,"insertUser":{"userID":124168,"name":"Nathan Panuco","title":"","url":"https:\/\/community.smartsheet.com\/profile\/Nathan%20Panuco","photoUrl":"https:\/\/aws.smartsheet.com\/storageProxy\/image\/images\/u!1!uiFDN_E3m_o!-o1CdwUqGkQ!ooDLsnqwQDe","dateLastActive":"2023-08-17T15:28:22+00:00","banned":0,"punished":0,"private":false,"label":"✭✭"},"updateUserID":91566,"lastUserID":145924,"lastUser":{"userID":145924,"name":"Zeb Loewenstein","url":"https:\/\/community.smartsheet.com\/profile\/Zeb%20Loewenstein","photoUrl":"https:\/\/aws.smartsheet.com\/storageProxy\/image\/images\/u!1!7aHTe9i7V_w!hA9T4dC85nw!MGGNMXwPmAc","dateLastActive":"2023-08-09T14:38:47+00:00","banned":0,"punished":0,"private":false,"label":"✭✭"},"pinned":false,"pinLocation":null,"closed":false,"sink":false,"countComments":1,"countViews":245,"score":5,"hot":3358260223,"url":"https:\/\/community.smartsheet.com\/discussion\/99812\/allow-ownership-transfer-for-jira-connector-for-smartsheet","canonicalUrl":"https:\/\/community.smartsheet.com\/discussion\/99812\/allow-ownership-transfer-for-jira-connector-for-smartsheet","format":"Rich","groupID":null,"statusID":10000,"attributes":{"idea":{"statusNotes":null,"statusID":10000,"status":{"name":"Idea Submitted","state":"open"},"type":"up"}},"bookmarked":false,"unread":false,"category":{"categoryID":349,"name":"Smartsheet Product Feedback & Ideas","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-product-feedback-%26-ideas","allowedDiscussionTypes":[]},"tags":[{"tagID":338,"urlcode":"permission-problem","name":"Permission Problem"},{"tagID":363,"urlcode":"Idea Submitted","name":"Idea Submitted"},{"tagID":450,"urlcode":"jira-connector","name":"Jira Connector"},{"tagID":507,"urlcode":"enhancement-request","name":"Enhancement Request"}],"reactions":[{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}]}],"title":null,"subtitle":null,"description":null,"viewAllUrl":null,"isMainContent":true,"noCheckboxes":false}">