markh10✭

@Mike TV @Andrée Starå Thank you for taking the time to help me. I don't know that the submitters of these bugs have Smartsheet licenses and therefore can login. I know that the Smartsheet input Form is available to our entire organization so anyone can submit a bug. Is there a way without these submitters having a…

@aubrey.moore @Andrée Starå @Paul Newcome I am having a similar problem. I have a column that has the email address aka the requestor and want to setup the automation so that the requestor gets notification that we have received their submitted ticket. So it seems the only way to do this is via Send to contacts in a cell…

@Andrée Starå Thanks for taking time for your help. We have a ticket submission Form for our whole organization where everyone does not have a Smartsheet login. I decided to change that Requestor column from Contact List properties to Text/Number and make the Requestor fill in their email manually.

@Andrée Starå On the Form, there is a checkbox where it asks if the requestor wants a copy of their responses. Can that email address be automatically put into the Contact List? Or is the only way to capture their information is for them to manually put their email address in a input field on the Form?

@Andrée Starå Please see previous comment for my question to your response. Thank you.

Thanks Andree. To clarify, I need to change the intake form so that the requestor needs to login? I do not know how to get the requestor to login. Do you mean to require the requestor to add their email address to the Intake Form? Or to require them to do that for either report-dashboard or access Forms? This is what I…

Doh. No numbers = cannot chart. Thank you.

这是错误的屏幕截图。

I downloaded a set of templates from the Solution Center for IT Request Management. It has the 3rd column, "Issue Description" as the Primary Column. The first column "Issue Key" is Column Type "# Auto number." How can I do the same? I thought I had to always have the Primary Column as the 1st column?

From these answers, I assume that we cannot manually rearrange the groups after the sorting.