Billing & Finance Customer Support Center

Get fast help with these common requests

Use these resources to help us respond to your inquiry faster. Our average turnaround time for the requests listed below is 1-2 business days.

W-9

Download Smartsheet W-9.

Purchase Order

Submit a Purchase Order (PO).

Invoice or Statement

Request a copy of an invoice or an account statement.

Add licenses

Increase the number of licenses or request add-ons.

Downgrade account

Request to decrease the number of licenses, add-ons, or request a cancellation.

Change business name or address

Update business name and Bill To | Ship To address.

Tax exemption

Claim tax and withholding exemption.

Update business contact(s)

Add and/or remove billing contacts (to receive invoices).

Payment Promise

Provide the invoice number, payment date and payment method.

Proof of Payment

Provide proof that payment has been made.

Insurance Certificate

Smartsheet's certificate of liability insurance.

Vendor setup documents

Request billing details.

Find an answer on your own

FAQ sulla fatturazione di Smartsheet:

Trova le risposte alle domande più frequenti su fatturazione e aspetti finanziari.

Consolidare due account

Se海联合国钢琴专业业务,puoi unire(o più) piani in uno. Puoi invitare un Proprietario dell'account da un precedente piano Individuale, Gratuito, Team, Pro o Business a unirsi al tuo account. Se hai un piano Aziendale e desideri consolidare gli account, contatta le vendite o l'assistenza.

Controllo o modifica delle informazioni sull'account, sul piano e sulla fatturazione

Aggiornare o modificare il piano, modificare le informazioni di pagamento e visualizzare ricevute e cronologia.

Domande frequenti sull'imposta statale sulle vendite

Dettagli relativi alle informazioni sull'imposta per stato.
View all account and billing articles

Can't find what you're looking for?

If these resources do not address your needs, please contact the Smartsheet Finance and Billing team.

Request Help from Finance and Billing